Yotpo: Loyalty & Rewards

FELLOW SHOPIFY PLUS MERCHANTS BE WARNED!

We signed with Swell in early May on their premier Platinum plan. Overall we have had a very negative experience and have repeatedly found bugs in their platform that have had negative financial ramifications for us.

One of the main things that attracted us to Swell was the more customized program design they offered. This process was OK although small delays did sneak in when we needed to pick up on relatively small (but important!) design elements. Overall the our impression was a 'good enough' approach, which to us seemed counter to the stated aim of driving as much traffic as possible to the rewards page. Their developers also struggled with Shopify theme code management outside of Shopify (we use Github). The soft launch of our program was late July.

Soon after launch we found a couple of serious bugs in their platform that has significantly dented our confidence in it’s reliability. One issue (awarding points for the purchase of gift cards and purchases using gift cards) was promptly resolved. However we have been waiting more than three months for the resolution of a bug affecting the treatment of refunds. We also complained about the slow speed to load a customer’s point balance but was told this was expected behavior. The Swell team have been slow to respond to emails. I am still waiting for a response to an email I sent 9 days ago to our dedicated ‘Client Success Manager’ for example.

Great product!. Very easy to install and very effective indeed. It is customizable and very user friendly. Trust me your customers will love it.

Great App, saw improvement almost immediately! Great for consumers and sellers everywhere!

Great app and very helpful with questions! Thanks so much!

So far so good. Very easy to integrate, helpful team. Looks good & works well.

Only quibble is that once you've upgraded to Pro the advice on how to integrate the html for non-coders is amazingly unhelpful, and they charge you $150/15 mins to get the extra help. Not sure that's very friendly.

Otherwise incredibly useful.

O Aplicativo testa sua paciência. Não é intuitivo e nem alto explicativo. Deveria vir com um tutorial. Deveria indicar melhor quais recompensas estarão funcionando. Deveria ser separa cada campanha(recompensas) e não todas misturadas num só local. Muito complicado de usar!

We have been searching for a way to reward some of our loyal customers and supporters...and we've found just the thing with SWELL! Now we can reward more than just our customers, who help get the word out about our company, we can reward our Brand Reps and Enthusiasts, Family and Friends. Thanks SWELL!

Installed Swell Rewards and test for a week. We contacted support team to help, and promptly reply even after their working hours.
I know they are currently working on a major releases, however, they willing to help me for my store setup up to running after working hours at late night.

Kudo, it's a great app with superb customer service.

Love it. Thanks Swell Rewards! 5 stars.

Awesome app, easy to install and they have a free trial period until you reach 100 orders. Figured we can't lose with that offer, so we're giving them a try. Looking forward to enhancing our customers experience and building a more loyal customer base.

For the time being the app looks hopeful, I am still working on customizing and it looks like there is currently a glitch with the pop up not loading.