Yotpo Loyalty Rewards Referral

Dont use it.
After i switch from smile to yotpo i lose 70% of users that use rewards. We pay 4 time more then smile.io and get very bad results. Waste of time & lots of money.

I have submitted 2 tickets and have waited over 5 days to hear back from you with no effort to assist me. I have been using the free version for over a year and while editing my settings I accidentally upgraded to the $29 paid version I noticed within the hour and downgraded back to the free version. However on my next shopify bill I noticed I was charged the $29 MONTHLY fee even though I was upgraded for less than an hour. I have asked multiple times to offer a refund and no one has gotten back to me. Pretty poor customer service.

Paying $630.00 USD a month but receive zero support. Asking for help on some simple issue but was not willing to help, keep pushing us away. Feel like a fool to sign a year contract. Be careful.

I love the features the app offers. It took a lot of effort to set up the program but I think the number of features it offers is worth the price. One star is for their nonexistent customer service. The app itself works but the analytics don't work. All dashboard shows zero even though we have customers redeeming. We tried to reach them multiple times and no response.

After six months, I strongly do not recommend Yotpo. It's a subpar product that is clunky and all over the place. Their admin interface is mismatched and terrible. It's waaay overpriced. Their outside marketing looks good, but once under the hood, you'll regret it.

Used this app for months, invested over $600 and got less than half back from their service. We have lots of people signing up but the way it works it really does not do anything special to convert. They have tools but they are pretty basic. Overall its a tracking program and it does that well but it really did not create more sales.

Updated review: tried a few other options and still no good results. Here are my stats:

Value Generated: $512
Total investment: $644
Issued 1,000,000 points and 10,000 have been redeemed.

We just don't see customers increasing their spend or frequency. Programs like this just dont work that well anymore.

FELLOW SHOPIFY PLUS MERCHANTS BE WARNED!

We signed with Swell in early May on their premier Platinum plan. Overall we have had a very negative experience and have repeatedly found bugs in their platform that have had negative financial ramifications for us.

One of the main things that attracted us to Swell was the more customized program design they offered. This process was OK although small delays did sneak in when we needed to pick up on relatively small (but important!) design elements. Overall the our impression was a 'good enough' approach, which to us seemed counter to the stated aim of driving as much traffic as possible to the rewards page. Their developers also struggled with Shopify theme code management outside of Shopify (we use Github). The soft launch of our program was late July.

Soon after launch we found a couple of serious bugs in their platform that has significantly dented our confidence in it’s reliability. One issue (awarding points for the purchase of gift cards and purchases using gift cards) was promptly resolved. However we have been waiting more than three months for the resolution of a bug affecting the treatment of refunds. We also complained about the slow speed to load a customer’s point balance but was told this was expected behavior. The Swell team have been slow to respond to emails. I am still waiting for a response to an email I sent 9 days ago to our dedicated ‘Client Success Manager’ for example.

They are probably the worst service out there that is quick to take your money but not provide the support for the services. I cancelled this service back in July and they keep on charging me. Charge me again and you will get a lawsuit!

Avoid this application by all means!!!!!!

Never use this service and it has cost us a lot to fix all the problems. Rewards system works for our business, and our customers check their rewards very frequently and it was all good until one customer reported missing points, it turns out that for that particular customer, Swell did not automatically give points and we had to manually add points to her. It was a VIP customer and we get requests to manually add points very often and that requires lots of time, and it DECREASED our customer satisfaction by a huge chunk, and we see less and less orders because our VIP customers are not happy about having to email us to get their points added. Swell charges you a fee once you reach certain subscribers, and bigger problems will happen then.

I reached out to their support team and they do not respond to you until one week later, when all of our customers are officially pissed off. the only reply from them is that I need to contact Shopify, that it is Shopify's problem in sending them orders, but it only happens to random orders, meaning that Swell does not work fully compatibly with Shopify, so this system should not be used by any business, just to save some troubles.

The response I get from Shopify is that I need to contact Swell, as Swell is the developer and they need to sort out the problems with Shopify.

Then Swell just does not care about our business, and our customers are not getting points, and we as a business piss off our customers by not able to give them points automatically as promised. This Swell rewards is a huge joke!

We are moving to a new reward application that actually works, so bye Swell!

Unfortunately the app automatically changed the settings in the points to dollar ratio (after they were set by us) resulting in customer rewards doubling and putting our business in jeopardy.