Yotpo Loyalty & Rewards

Loyalty, Referrals & Rewards by Yotpo (formerly Swell)

Shopify app insights
  • Popular with businesses in the United States

Free plan available. Additional charges may apply.

App highlights

  • Up-to-date tech: works with the latest themes

Reviews

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 82% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars

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1 - 10 of 55 reviews

Modern Nursery

Location United States
Time spent using app About 2 years

Our customers earn rewards points on shipping fees and taxes paid... not just their purchased item's total. This whole experience with Swell / Yotpo rewards has been a nightmare.

Developer reply

August 17, 2022

Hey,
Lindsay from the Yotpo loyalty team here 👋

We're so sorry to hear you've had a negative experience. Under the General Settings tab, you're actually able to update your settings to not include shipping and taxes in the order total. If you'd like assistance updating this and/or more information about this setting, please refer back to your open case and our team can assist you in solving this issue.

Barbell Bake Shop

Location United States
Time spent using app About 2 months

The app is ok. Not as user-friendly as others. Hands down the worst support of any app I have ever used on Shopify. Screenshots are not enough, they want videos. Which a lot of office computers won't support. Can't answer simple questions. Typically they try and send you back to Shopify.

TRANZEND TW

Location Taiwan
Time spent using app 6 days

I only wanted a loyalty and rewards program, instead, yotpo asked me to install a whole bunch of other apps. Tried booking a demo with them and other than the automated reply email, the scheduled demo got canceled without any explanation and no reschedule was offered. (schedule link was being closed). So I went and booked a demo for the second through their site and my booking was notified by one of their team member 10 minutes before the call telling me their office is not opened on that day. (Then why did you confirm the booking in the first place? and perhaps you could of informed me earlier? I could have had other arrangements but rather my time slot was wasted because of the last-minute notice/no-show.) Possibly one of the worst customer services experienced from any app on Shopify or any other criteria. Think twice if you're thinking about going for them.

ShopTeamPrime.com

Location United States
Time spent using app 5 months

I've never been more disappointed in an than this one. I paid $249.99 for 3-4 months. In total it generated $38 dollars net income. To help optimize & maximize the app, I emailed them and asked if they could help integrate with my store which is a Shopify (premium/high opportunity client) . they sent me a DIY..... super disappointed when I was excited to rewards my clients using their app. I asked for a refund 3x's. every time I got a chat bot. no customer service or person to speak to on the phone. they don't try to understand & connect with their customers. they just see us as a number.

Ultamodan DE

Location United Kingdom
Time spent using app 9 days

We were on the highest level tier of Yotpo, we first signed up in November 2020. After countless hours and over £17,000 paid to yotpo, we NEVER had a working loyalty program. I have asked them for a refund and they are now ignoring me. This company will rip you off, stay well well well away. Also, their system does not integrate properly with shopify, we tried to get a loyalty program with the "support" of Yotpo installed and it never worked.

wiseever

Location Hong Kong SAR
Time spent using app About 1 hour

Horrible customer support and sales team. After playing with the free version, we think Yotpo offers an expensive but good product. I emailed to request a demo to understand the features and pricing for Platinum Plan to handle a higher order volume. However, Yotpo have not responded my email in a week after reaching out initially. I can't imagine working with a team that does not interact with their customers.

Jill Turnbull Beauty

Location United States
Time spent using app 10 days

installed the free version & I couldn't get the help or support to setup properly - disappointing - Jerrah added CSS code to help display issue & are denying even though I have an email where he told me that he added the code!

Hawkers Beer

Location Australia
Time spent using app 2 days

Absolute joke for customer support. No detailed documentation and no willingness to even read the emails. 48-72 hours for any response and it is usually a copy-paste from a script that is irrelevant to the question. Their pricing is way too high compared to way better options out there, they just hide it at mid-level points of other apps. Had so much hope but alas...

Daniella Lehavi

Location Israel
Time spent using app About 1 month

Onboarding process is never-ending. "dedicated customer success manager" is a scam, she is not available and does not know the system well enough to assist. Support is not supportive at all and the overall attitude feels like somebody's doing a favour and not like a service for an app that costs a fortune. Very disappointed.

Awehness

Location South Africa
Time spent using app 10 days

It looks really bad on mobile. The tab either covers your top bar so customers cant click the menu button or logo. Or if you put it at the bottom it will cover your add to cart if you have a sticky add to cart available. No other options to play on the side or move it unless you know how to code.

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