Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration and user-friendly interface, praising features like the rewards bar and referral widget for boosting customer engagement and lifetime value. Many have seen increased sales and customer retention. The customer support team is noted for their quick responses and expertise, with 24/7 chat support being a standout feature. The app also offers a free plan, making it a balanced solution for beginners.

March 13, 2024

We transitioned from Smile rewards. I must say we have had almost zero hiccups and we have been transitioned for about 8 weeks. The Yotpo team has been very helpful and crucial in the transition.

My only reason for 4 stars is because Yotpo seems to be growing to quickly. It takes a long time to get chat or phone support. Please add more staff. You have a good product , your customers are growing please make sure we are supported.

Realize
United States
April 14, 2023

The interface is a little clunky as is the support documentation, however, the customer service team are great and at your disposal should you need any guidance which is a real help.

Silverly
United Kingdom
4 months using the app
Yotpo - L&R replied December 20, 2023

Thanks for your feedback, we really appreciate it.

September 6, 2016

I found this rewards program to be simple to setup and administer. I look forward to seeing just how effective it will be (which will be easy thanks to the Dashboard). Great job Swell Rewards team.
PDW

Pdw Xx
Australia
Over 7 years using the app
May 25, 2016

Good and complete app to start a Loyalty program. Also really good customer service. Works pretty good!

Obnubil
Spain
Almost 7 years using the app
Edited March 23, 2017

I've just set up my Shopify site having migrated from Volusion. That alone has me in such great spirits that I was already happy to leave high reviews. Then, I came across Swell in the Shopify app store, and it allows me to reward my customers for their loyalty and engagement for a ridiculously low cost! I'm down right giddy. As small business owners, the bottom line is at the forefront of every conversation, and the offering of discounts and perks with Rewards points are expense enough for us. I'm still working on and hoping to figure out how to delete codes that I accidentally imported to the wrong coupon - since I forgot to decipher between the discount_export csv files (1) (2) and (3) Otherwise, everything Ive wanted to do so far has been - - - swell :) I couldn't resist!

Dolphin Organics
United States
Over 6 years using the app
August 1, 2016

Great app to launch a quick rewards program, really like the customization options. The only think that I would add is the possibility to embed the rewards pop-up in a separate page rather than having the box floating in the pages

Infused Thoughts
United States
About 6 years using the app
June 24, 2016

Good reward system to start with. Some issues with display pop up, not quiet upto the mark

Organic Kashmir Pvt Ltd
India
About 6 years using the app
March 30, 2016

I would recommend this to someone wanting to increase their customers engaged and coming back!

Alexandra Scarlett
United States
Over 5 years using the app
October 19, 2017

So far so good. I just downloaded the app today and set everything up in a matter of minutes. I would definitely recommend this to a friend. The only reason I am not leaving a five star rating is because I have yet to see the application in action to make sure everything runs smooth.

The Milieu
United States
About 5 years using the app
February 2, 2018

Great app, very helpful. The upgrades are too expensive though, I wish there was a middle ground pricing, hence one star off. Otherwise a very good app.

Thesisbeauty
United States
About 5 years using the app