Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless Shopify integration. Its customizable features, rewards system, and referral widget are praised for enhancing brand aesthetics and customer engagement. The 24/7 chat support is noted for its responsiveness and problem-solving skills. Merchants report increased customer loyalty and repeat purchases due to the app's comprehensive loyalty features. The app's email reminders for points earning and redemption are also effective. It's recommended for boosting sales and customer retention.

March 17, 2016

Clear is that a tremendous degree of logic and compound knowledge is integrated within this app, matched if not exceeded in caliber by a generous customer support team. Having tried multiple loyalty reward programs, I recommend only Swell.
--team kös organic skincare

Kos Organic Skincare
United States
Over 2 years using the app
October 2, 2016

Very helpful and it works great. Very easy to use. Highly recommended!

Mytwenty16 Com
United States
Over 2 years using the app
April 2, 2016

I have to say, at first I was skeptical installing Swell, but really it is a great app. My email list has grown substantially since installing it, it's nicely made, and Josh is fantastic for customer service.

Also, since it's free if you're doing less than 100 orders a month, small stores can try it without a risk, which worked great for me.

Guitarbass Canada
Canada
Over 2 years using the app
Edited September 7, 2022

App works great and every time I've used their chat function for support they have been very helpful. Shout out to Jiemer John :) Reymond from Support was just as helpful - every time I contact them they are very informed and polite!

Tri Star Engines Team
United States
Over 2 years using the app
August 26, 2021

Had a couple of questions when setting up Yotpo. It was urgent as the website was on a deadline to go live. The support team was super responsive and helped me out, within 24 hours it was all sorted :) Haven't had too much of a chance to try all the features in the app (there are a lot) but so far the out of the box settings are great. The integration with referrals is easy to set up and works exceptionally well (try a Viral Loops or Referral Hero and you'll quickly - and painfully- find out that not all referral softwares manage to do this well, or even mediocre). So far really happy, based on support, features & ease of use 5/5 stars.

KEEP IT SIMPLE SKIN
Australia
Over 2 years using the app
Edited April 5, 2016

I am so excited to have this on my commerce site. I have been looking for a fun way to encourage repeat guest purchases and Swell looks like great! Customer service is top notch. Love all the features and the ability to make ordering fun for my customers

Shopthelashchick
United States
Over 2 years using the app
September 2, 2021

Jiemer helped me run through a laundry lists of needs, was super pleasant, and left me feeling confident in my next steps. Thank you!

Apothecanna
United States
Over 2 years using the app
June 24, 2016

We absolutely love the features available in Swell! Having a referral program in place is one of the most powerful things any business can offer. Swell makes the process easy and fun.

Plus, this app is free until you start earning upwards of 100 orders per month. This is pretty much a no brainer!

Straight From The Root
United States
Over 2 years using the app
May 3, 2018

Easy to use and set up, i'm glad they allow free for small businesses just starting out

Caleighs Custom Fabrics And More
United States
Over 2 years using the app
June 4, 2016

Swell is helping me a lot to maintain customers.. Highly reccomended!

Toccami
United Kingdom
Over 2 years using the app