Reviews (2,615)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective loyalty and rewards system, which boosts customer engagement and satisfaction. They appreciate its seamless integration with Shopify, especially Shopify Plus, and its ability to redeem points at checkout. The app also supports referral programs and integrates with email platforms like Klaviyo. Reviewers praise the responsive support team for efficiently resolving issues, enhancing the service provided to customers.

March 9, 2018

just started using it, and loving it so far

The Orenda Boutique
United States
About 3 years using the app
May 12, 2016

We found setting this up nice and straight forward.

Swiftfix
Ireland
About 3 years using the app
March 18, 2017

Looks good so far. Just edited all the pop ups and i'm hoping it helps

Lou Lou Girls
United States
About 3 years using the app
March 21, 2016

Top App! Great for gathering loyal and happy customers!

The Bircher Bar
Australia
About 3 years using the app
January 3, 2018

It is a good app however I believe it is still a pricey subscription rate. Should be a flat rate instead of per orders count

P A Botanicals
United States
About 3 years using the app
May 15, 2020

This app has helped me get oodles and oodles of repeat customers. Latest update makes it easier as it generates the discount codes for you automatically.

The Window Cleaning Store
Canada
About 3 years using the app
August 11, 2022

Our customers earn rewards points on shipping fees and taxes paid... not just their purchased item's total. This whole experience with Swell / Yotpo rewards has been a nightmare.

Modern Nursery
United States
About 3 years using the app
Yotpo - L&R replied August 17, 2022

Hey,
Lindsay from the Yotpo loyalty team here 👋

We're so sorry to hear you've had a negative experience. Under the General Settings tab, you're actually able to update your ...

Edited October 11, 2018

Very unhappy, upgraded only to be told it will cost me $150 to get the upgrades installed on my site. Is this a joke? im paying you and you want more money to make sure its installed? NOT HAPPY

Pierced N Proud
Australia
About 3 years using the app
August 6, 2024

Thanks for prompt help John B!

Billabong AU
Australia
3 months using the app
July 31, 2020

This app is the worst. We use the free version. If the free version is not good, why would I want to upgrade??? The 'triggered' emails to customers are impossible to edit. When you click 'save' changes, the page just loads for forever. It never works. Customers complain all the time about the interface. Customers complain about not knowing where the code is. Customers want to unsubscribe from ...

Klatch Coffee Roasting
United States
About 3 years using the app