Yotpo: Loyalty & Rewards , 2,450 reviews

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
    2.0K
  • 12% of ratings are 4 stars
    297
  • 2% of ratings are 3 stars
    57
  • 1% of ratings are 2 stars
    18
  • 2% of ratings are 1 stars
    58
January 19, 2023

I've been trying to set up this app for 3 days now. And I dont mind adding some snipet to my template's code, but it's frustrating to go through a bunch of docs and not find proper instructions.

Tazitas +
Mexico
Time spent using app: 3 days
November 16, 2021

I spent a lot of time installing and configuring the app. It seemed like it would be great. When I put it live, the referral code won't work. Contacted support 4 or 5 days ago and no help so far. They acknowledge that there's a problem but no solution. It shouldn't take this long to fix.

Spaun Drum Company
United States
Time spent using app: 10 days
February 17, 2020

I can't update the program! The form pops up and I can't update the amount. I need to speak with someone on your support team immediately.

Jaded CBD
United States
Time spent using app: About 1 month
Edited September 10, 2019

The app itself is great, but the support is absolutely atrocious. Left a message with their support team on the Intercom chat a week ago, no response. Left a message yesterday, no response. Just left another message, no response.

If this is how they treat Gold Plan customers, stay away!
If this is how they treat Gold Plan customers, stay away!

Urban EDC Supply
United States
Time spent using app: Over 3 years
July 18, 2019

The onboarding and MSM didn't set it up correctly, now we must go in and fix all of their mistakes to get the program working. Not worth the investment

Moonglow Jewelry
United States
Time spent using app: 4 months
Edited July 1, 2019

Spent $250 and can't even get them to email or respond back to our support issue. Even tried calling, no luck... The "chat" feature in their app says their typical response time is 3 hours. It has been 3 DAYS and we still have not gotten a response. Worst part of all is this is now going to delay our release!

Really thought this app was gonna be great but the support is just absolutely horrible and that may just be a deal breaker for us.

sstyler-eve
United States
Time spent using app: Over 3 years
April 13, 2019

Swell is good when it works but when it doesn't good luck with getting ANY help! you are passed off to a another company Yotpo support who is of no help and you are left to try and sort it out yourself if I had my time over I wouldn't use SWELL now all my customers points are set up here and I cant get support I am stuck here...beware!!

The Spotted Quoll
Australia
Time spent using app: Over 2 years
February 26, 2019

I really love the concept, my biggest challenge is that I cannot get on the LIVE CHAT for help. It wont acccept my email. I would love HELP PLEASE!! makingthelook@gmail.com or sweetsassymolassyboutique@aol.com
PLEASE HELP ME!

Sweet Sassy Molassy Boutique
United States
Time spent using app: Over 2 years
Edited February 6, 2019

I'm having trouble with support. All the YouTube videos don't load. Hard to get this setup. Would appreciate some live support, the chat corner takes you to video conferencing with no support

420 Hippy Inc
Canada
Time spent using app: 2 months
January 9, 2019

easy to use , good features, but there are some issues on the redeem points options, it really need more work

BoneDeal
Algeria
Time spent using app: About 3 hours