Yotpo Loyalty & Rewards

Yotpo Loyalty & Rewards

Free plan available. Additional charges may apply.
Rating (4.7)
Reviews
Developer
Yotpo - L&R
2403 reviews
57 reviews
Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
57 reviews
Edited September 22, 2022

We are on the Enterprise and recently launched Yotpo live on our website. Overall, we are happy with Yotpo Loyalty and Rewards as the features and customizability are great. However, the implementation was a disaster and took nearly three months to go live (three paid months). The support (specifically developer support) when implementing and going live is very lacking. Minor customizations and responses to tickets when issues arise takes too long. In addition, if you are thinking there will be a benefit to using Yotpo Reviews, UGC, and Loyalty together, do not put too much weight into that when making your decision. They operate as three separate companies and doesn't feel unified.

Wild Oak Boutique
United States
Time spent using app: 2 months
Yotpo - L&R replied October 3, 2022

Hey, Lindsay from the Loyalty team here 👋

I really apologize for the experience you've had. We checked in with the team on your case, and it looks like some technical issues on our end did arise.
Our team worked to assist in recalculating your VIP tiers, setting up the Tapcart integration, and ensuring Reviews were live after the Loyalty go-live, as well as assisted in CSS edits to the OOTB loyalty modules.

We are working to improve the implementation process to ensure the issues you experienced are fixed. If you do continue to experience further issues with your products as you mentioned, please contact your CSMs directly and we will do our absolute best to solve them as quickly as we can.

July 23, 2022

The page builder was easy to set up and gave it a leg up over similar rewards apps. What would make Yotpo the best rewards app is if their integrations with Klaviyo wasn't so expensive. $249 if you want to do any useful integrations and points versus similar apps that are free and much cheaper.

My Happy Flo
United States
Time spent using app: 3 months
Edited September 5, 2021

The app works good! but it required me to install a script on the overall site who slows down my site critically. This solution does not worth the amount of unused javascript.

CuraLife
United States
Time spent using app: 11 months
April 23, 2021

I just installed this app, and I'm not sure if I'm going to continue with setup or not. I really like to use integrations, but I'm not going to pay $250 to integrate Klaviyo. I'll probably give it a go for a few days and see how my customers react, but there are other options. I hope the yotpo team considers adding some basic integrations into the Silver level otherwise I will likely use one of the other apps instead.

Traveling Yarn
United States
Time spent using app: 1 day
Edited May 2, 2021

I like the app its easy to use, only reason i havent given 5 stars is once i worked out how to connect klaviyo i saw thats $250 a month, were on silver so have to go to next package to integrate with marketing apps, bit of a high cost there guys....
Update
Looked in help on how to see actual subscribers, the help page directs to a dead 404 error, not great, so googled how to find, it doesnt seem possible, says look for recent customers card, ive been through every tab its not there!!!

ukpreppingshop.co.uk
United Kingdom
Time spent using app: 13 days