Yotpo: Loyalty & Rewards , 2,504 reviews

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
    2.1K
  • 12% of ratings are 4 stars
    300
  • 2% of ratings are 3 stars
    57
  • 1% of ratings are 2 stars
    22
  • 2% of ratings are 1 stars
    61
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless Shopify integration. Its customizable features, rewards system, and referral widget are praised for enhancing brand aesthetics and customer engagement. The 24/7 chat support is noted for its responsiveness and problem-solving skills. Merchants report increased customer loyalty and repeat purchases due to the app's comprehensive loyalty features. The app's email reminders for points earning and redemption are also effective. It's recommended for boosting sales and customer retention.

May 28, 2016

The app is quite useful but the design is not attractive enough. As it shows at the right corner. Customers may miss it.

Sgrocerie
Singapore
Almost 7 years using the app
Edited September 14, 2018

Good app and have had no issues. Based on my last review they reached out and resolved any concerns I had. Pleased with the service they provided.

Nashvillespicecompany
United States
Over 4 years using the app
August 22, 2016

A non-technical person like me can setup this very easily. Eager to test out this apps. cheers!

The Brain Shop
Singapore
About 4 years using the app
Edited April 14, 2018

I installed it now, I will wait for support to finalize evaluation!

Melhor Loja Do Mundo
Brazil
Almost 4 years using the app
January 3, 2018

It is a good app however I believe it is still a pricey subscription rate. Should be a flat rate instead of per orders count

P A Botanicals
United States
About 3 years using the app
Edited November 18, 2018

I love Rewards by Swell. The price is way too expensive! Josh and Dzenita have been available to help whenever I have needed it but evidently Swell is owned by Yotpo not. Check out how we live the life at halfpintnaturals.com,your environmentally-friendly outdoor companion!

Halfpint Naturals
United States
About 3 years using the app
May 21, 2016

Today is my first day using Swell....very optimistic.

Woollybutt Equine Designs
Australia
Almost 3 years using the app
July 11, 2016

Struggling to get everything together. Quite complicated to use. Some things don't connect the way they are supposed to, leaving some items going live when they don't work. I'm sure with practise it will be a great app but very much trial and error which may come across as unprofessional to people trying to sign up

Inverurie Whisk Shop
United Kingdom
About 2 years using the app
Edited January 15, 2019

Too many issues with this app! We are constantly having customers say they cannot access their account along with a boat load of other issues.. The points are too easily redeemable. A lot of customers just don't get how it works which tells us its not as user friendly as it coule be. It is not worth the trouble but now that our customers are used to it being on website its hard to delete the feature. So we are looking for another app to use.

Cerese D, Inc.
United States
About 2 years using the app
Edited February 28, 2019

have been happy with it, however I would like to downgrade back to the Free plan while i put my shop on sleep mode and while upgrading is easy, there is no way to actually go back down. I have contacted the company with no reply and have been charged another $40 for a program that I currently am not using. This is why small businesses go broke!!!

Bliss Bath And Beauty Townsville
Australia
About 2 years using the app
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