Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless Shopify integration. Its customizable features, rewards system, and referral widget are praised for enhancing brand aesthetics and customer engagement. The 24/7 chat support is noted for its responsiveness and problem-solving skills. Merchants report increased customer loyalty and repeat purchases due to the app's comprehensive loyalty features. The app's email reminders for points earning and redemption are also effective. It's recommended for boosting sales and customer retention.

March 13, 2024

We transitioned from Smile rewards. I must say we have had almost zero hiccups and we have been transitioned for about 8 weeks. The Yotpo team has been very helpful and crucial in the transition.

My only reason for 4 stars is because Yotpo seems to be growing to quickly. It takes a long time to get chat or phone support. Please add more staff. You have a good product , your customers are growing please make sure we are supported.

Realize
United States
7 months using the app
Yotpo - L&R replied April 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

September 6, 2016

I found this rewards program to be simple to setup and administer. I look forward to seeing just how effective it will be (which will be easy thanks to the Dashboard). Great job Swell Rewards team.
PDW

Pdw Xx
Australia
Over 7 years using the app
May 25, 2016

Good and complete app to start a Loyalty program. Also really good customer service. Works pretty good!

Obnubil
Spain
Almost 7 years using the app
Edited March 23, 2017

I've just set up my Shopify site having migrated from Volusion. That alone has me in such great spirits that I was already happy to leave high reviews. Then, I came across Swell in the Shopify app store, and it allows me to reward my customers for their loyalty and engagement for a ridiculously low cost! I'm down right giddy. As small business owners, the bottom line is at the forefront of every conversation, and the offering of discounts and perks with Rewards points are expense enough for us. I'm still working on and hoping to figure out how to delete codes that I accidentally imported to the wrong coupon - since I forgot to decipher between the discount_export csv files (1) (2) and (3) Otherwise, everything Ive wanted to do so far has been - - - swell :) I couldn't resist!

Dolphin Organics
United States
Over 6 years using the app
August 1, 2016

Great app to launch a quick rewards program, really like the customization options. The only think that I would add is the possibility to embed the rewards pop-up in a separate page rather than having the box floating in the pages

Infused Thoughts
United States
About 6 years using the app
June 24, 2016

Good reward system to start with. Some issues with display pop up, not quiet upto the mark

Organic Kashmir Pvt Ltd
India
About 6 years using the app
May 13, 2018

Great! Really easy to use! Directions were clear and the process was hassle free!

In A Perfect World
Singapore
Almost 6 years using the app
October 19, 2017

So far so good. I just downloaded the app today and set everything up in a matter of minutes. I would definitely recommend this to a friend. The only reason I am not leaving a five star rating is because I have yet to see the application in action to make sure everything runs smooth.

The Milieu
United States
About 5 years using the app
February 2, 2018

Great app, very helpful. The upgrades are too expensive though, I wish there was a middle ground pricing, hence one star off. Otherwise a very good app.

Thesisbeauty
United States
About 5 years using the app
October 2, 2016

This app is easy to install, and works great.

Konnessor
Denmark
About 5 years using the app