Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless Shopify integration. Its customizable features, rewards system, and referral widget are praised for enhancing brand aesthetics and customer engagement. The 24/7 chat support is noted for its responsiveness and problem-solving skills. Merchants report increased customer loyalty and repeat purchases due to the app's comprehensive loyalty features. The app's email reminders for points earning and redemption are also effective. It's recommended for boosting sales and customer retention.

June 24, 2023

Initial set up was pretty straight forward, but then there were a few questions I had and bits I wasn't entirely sure how to set up. I contacted the customer service team and was helped by Lemuel. They were amazing and patiently helped me set everything up. I am very happy with the results

Edith and Blanche
United Kingdom
About 1 month using the app
Yotpo - L&R replied December 20, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

May 31, 2023

Just launched our L&R program today and overall it was quite seamless and straighforward! I had reached out to the live support for help with getting the program activated and live on our site and Jovan (I think that was their name), was super helpful and prompt. They had the program up and running within 10 minutes. I'm not sure how long it would have taken me if I tried to do it out on my own, but it made the launch feel so much less stressful. Thank you!

Ferosom Forte
Canada
20 days using the app
Yotpo - L&R replied December 20, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

July 26, 2023

I had a great experience receiving help to set up my rewards page. The representative was nice and very clear and responsive.

Lavender Meadows Co
United States
9 months using the app
Yotpo - L&R replied December 20, 2023

Thank you for sharing your thoughts with us!

November 2, 2023

Yoben M was so helpful! I really appreciated the speedy help.

Birdwell
United States
About 2 months using the app
Yotpo - L&R replied November 28, 2023

Thank you for writing a review — we value your feedback.

May 6, 2023

great product & support experience. Gabriel S, shout out to you for the fast & clear work :) - would recommend

Copra Coconuts
United States
About 1 year using the app
Yotpo - L&R replied December 20, 2023

Thank you for writing a review — we value your feedback.

May 4, 2023

I just got it set up, but very much looking forward to using it. The tech helped me out and was excellent

MY TWO LADIES KNITTING
United States
4 months using the app
Yotpo - L&R replied December 20, 2023

Thanks for your feedback, we really appreciate it.

June 27, 2023

I was new to the app and had a couple of quick questions. Gabriel S via chat went above and beyond to help me. Fast, kind, and knowledgable. thank you!

Rosemira
United States
About 1 year using the app
Yotpo - L&R replied December 20, 2023

Thank you for writing a review — we value your feedback.

May 30, 2023

5 stars for Angelo ! He was super helpful and patient! Great and quick customer service. Thank you so much!

Sandland Sleep
United States
Over 1 year using the app
Yotpo - L&R replied December 20, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

October 3, 2023

Staff is quick to respond to questions! Thank you!

Melissas Produce
United States
Over 2 years using the app
Yotpo - L&R replied November 28, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

July 20, 2023

Loved the ease of use with this app and the support team.

Rilu was fantastic and we really appreciate it!

b/nourished
Australia
5 months using the app
Yotpo - L&R replied December 20, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!