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Rewards and Referrals by Swell

Rewards and Referrals by Swell

Developed by Swell Rewards

1926 reviews
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Price: From $0.00 / month More info
  • Proven-effective rewards program, referral program, and email capture for Shopify stores…all in one easy-to-use app!
  • With over 10 unique ways to reward your customers and enterprise-level customization tools, your program will be a perfect extension of your brand!
  • Benefit from our generous free plan: virtually all of our reward options and many other features are 100% free to use until you reach 100 orders/month!

With one click, you can install a powerful, highly customizable rewards program, referral program, and newsletter signup tool for your Shopify store!

Swell helps all types of Shopify merchants earn more revenue. In fact, many of our merchants have increased sales from repeat customers by over 100% within a month of installing. With Swell, you can reward your customers for over 10 unique actions, including:



  • NEW: Writing Product Reviews (for Yotpo users)

  • Spending More with Your Business (Spend $X, Get $Y)

  • Making More Purchases with Your Business (Make X Purchases, Get $Y)

  • Referring others to your store

  • Creating a store account

  • Interacting with you on social media (following you on Twitter, visiting your Facebook Page, tweeting or retweeting posts about your business, etc.)
  • Click Here to View All of Our Rewards Options!

    Why Should I Use Swell to Grow My Shopify Business?


    It's a fact: businesses that earn more of their revenue from repeat customers are more likely to be successful. Not only does it cost less to earn an additional purchase from a repeat customer, but repeat customers spend three to ten times more per transaction than first-time visitors!


    Thousands of Shopify merchants have used Swell to dramatically increase purchases from existing customers, and our app can do the same for you. When you install, you’ll find that Swell is also:



    • Free for Up to 100 Orders per Month! With our generous free plan, you’ll have access to almost all of our program at no charge until you reach 100 orders! We think it’s one of the best free plans out there, and allows us to grow alongside you. And if you receive more than 100 orders, you're welcome to try us out for 30 days before upgrading!

    • Easy to Use. In just one click, we’ll get you up and running with a program that rewards customers for purchasing, referring, and creating a store account.

    • Incredibly Customizable. You can edit virtually every single line of text (great for international merchants!), change fonts, colors, and more in a matter of minutes.

    • Integrated with Shopify POS. As one of the few apps which directly integrates with the Shopify POS system, you can seamlessly reward customers both in-store and online.

    • Comprehensive. With over 10 unique ways to reward your customers, you're sure to find something which helps your business. And if you have an idea for a new way to reward your customers, we always want to hear about it!

    The Loyalty Program of Choice for High-Volume Merchants


    Some of Shopify's largest merchants have chosen Swell thanks to our extensive customization capabilities, white-glove setup, and detailed program consulting and design.


    For those stores with greater than 400 orders per month, we encourage you to explore our Enterprise offering, and book a demo with a member of our team to learn more about how we can tailor a program specifically for your business:

    Learn More About Swell for Enterprise

    Read our Client Spotlights

    Getting Started is a Snap!


    We'll set up our default program on your site automatically when you install! Then, spend just a few minutes in your Swell account to customize your program to your liking. After that, just sit back and relax while we help you grow your business!


    Learn More


    If you have any questions, please don't hesitate to reach out to our friendly team via chat, email (support@swellrewards.com), or phone; we're here to help you succeed, and would love to answer any questions you might have while getting started!

Rewards and Referrals by Swell reviews

1926 reviews
  1. 5 stars (1629 reviews)
  2. 4 stars (249 reviews)
  3. 3 stars (35 reviews)
  4. 2 stars (4 reviews)
  5. 1 star (9 reviews)

The app looks amazing. Front end is awesome. Setup was relatively quick (8 weeks). But the ongoing support and fixing of bugs is non-existent. We were up and running for 2 months before we realized a key function of the app had been failing the whole time. Now, it has been 2 weeks and Swell still has not retroactively updated our customers accounts. So we are left taking the heat. Definitely not what we were pitched at the beginning in terms of support. And definitely not what we expected given the ongoing cost of the app.

Additional to this, we have identified 2 other bugs in the app. Swell has not responded to either bug for weeks, even after follow ups and complaints.

For what it is worth, our rewards program is not overly complex. If anything it is very basic compared to some of the others we were shown in the demos. We are giving Swell 1 more week to fix their app, otherwise we will just have to eat it all and go with a different app that actually supports its customers.

posted

Avoid this application by all means!!!!!!

Never use this service and it has cost us a lot to fix all the problems. Rewards system works for our business, and our customers check their rewards very frequently and it was all good until one customer reported missing points, it turns out that for that particular customer, Swell did not automatically give points and we had to manually add points to her. It was a VIP customer and we get requests to manually add points very often and that requires lots of time, and it DECREASED our customer satisfaction by a huge chunk, and we see less and less orders because our VIP customers are not happy about having to email us to get their points added. Swell charges you a fee once you reach certain subscribers, and bigger problems will happen then.

I reached out to their support team and they do not respond to you until one week later, when all of our customers are officially pissed off. the only reply from them is that I need to contact Shopify, that it is Shopify's problem in sending them orders, but it only happens to random orders, meaning that Swell does not work fully compatibly with Shopify, so this system should not be used by any business, just to save some troubles.

The response I get from Shopify is that I need to contact Swell, as Swell is the developer and they need to sort out the problems with Shopify.

Then Swell just does not care about our business, and our customers are not getting points, and we as a business piss off our customers by not able to give them points automatically as promised. This Swell rewards is a huge joke!

We are moving to a new reward application that actually works, so bye Swell!

posted

We tried a lot of Rewards Apps, and Swell is by far our favorite. Very customizable, and lots of essential tools within. I am def recommending this to my colleagues. Keep up the great work!

UPDATE: 06/07/18
Well, the program stopped working after asking me to upgrade my plan. I entered my credit card info, and now I have a locked app with just a white screen. Customers are getting angry because their coupons no longer work...still waiting for a fix.

posted

It simply did not work. Every time I tried to edit the rewards page, it kept telling me I had to upgrade. Same with a pop up about the rewards program. AND it said there would be a tab shown for the rewards program on my site. Nope.. nothing. I will not be using this app. Very disappointed.

posted

Works, and thats all, not very good for us, hard to say why.

visit www.casemiroarts.com

posted

not ready to spent money on something that is $0.00 a month

posted

The support was great until you're actually a paying customer. Then it dropped off and all but disappeared. Swell never worked on the POS. Support wasn't helpful. Then I downgraded to the free account, my shop qualifies, but I'm still locked out with the app demanding payment and once again support hasn't helped.

posted

Used this app for months, invested over $600 and got less than half back from their service. We have lots of people signing up but the way it works it really does not do anything special to convert. They have tools but they are pretty basic. Overall its a tracking program and it does that well but it really did not create more sales.

Updated review: tried a few other options and still no good results. Here are my stats:

Value Generated: $512
Total investment: $644
Issued 1,000,000 points and 10,000 have been redeemed.

We just don't see customers increasing their spend or frequency. Programs like this just dont work that well anymore.

posted

Apparently they changed their pricing without even changing it on their site. What was once $9 a month is now $29 a month. completely overpriced!! Got a huge bill for an app that doesnt even do as much as the rest. When I contacted regarding the pricing issue and asked for a refund due to no clear statement of price change on the website, their excuse was "we wrote a blog about it" Worst customer service ever. absolutely upset

posted
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Support & Sales

Swell Rewards
+1 (844) 292-4097
support@swellrewards.com
swellrewards.com
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