Yotpo Loyalty & Referrals

Yotpo Loyalty & Referrals

by Yotpo

Loyalty, Referrals & Rewards by Yotpo (formerly Swell)

4.7 of 5 stars(2199 reviews)

Loyalty, Rewards, Referrals

Build your loyalty & referrals programs today with our Free plan. Offer points for purchase, SMS notifications (SMSBump) and much more

VIP Rewards Tiers

Boost customer engagement, retention, and overall customer lifetime value by building a custom VIP Tiers loyalty program

Refer a Friend

Build a referral marketing program that turns loyal customers into brand advocates and lower your acquisition costs


About Yotpo Loyalty & Referrals

Yotpo Loyalty, Rewards and Referrals (formerly Swell Rewards) helps eCommerce brands maximize Lifetime Value. Build customized, on-brand loyalty programs to incentivize repeat purchases, referrals, social engagement, and more.

About Yotpo:

Yotpo, founded in 2011, is the leading eCommerce marketing platform, with a full suite of solutions for Reviews, Visual Marketing, Loyalty, Referrals, and SMS. Join top Shopify & Shopify Plus merchants like MVMT, Chubbies, and Steve Madden who use our single-platform approach to accelerate direct-to-consumer growth.

Key Benefits & Features

  • Increase Lifetime Value by rewarding loyal customers with points for valuable actions - purchases, sign-ups, birthdays, reviews, referrals, social media share, and more
  • Incentivize repeat purchase with diverse points’ redemption options such as coupons, discounts, free shipping, free products, and more
  • Build a customized Referral Program - offer points and discounts to encourage customers to spread the word
  • Increase engagement with VIP tiers - customers can earn based on their spending, referrals, and more
  • Integrate your Email Service Provider (Klaviyo, Mailchimp, and others) to send all of your program communications via your preferred ESP
  • Save time with Campaign Scheduling - set up your loyalty promotions in advance
  • Create a Paid Membership like Amazon Prime, and offer exclusive member benefits to increase upfront cash flow and maximize lifetime value
  • Checkout redemption options for Shopify Plus merchants that allow customers to redeem points for coupons or free gifts at checkout
  • Launch a customized and on-brand loyalty program in just minutes without any code

Reward customers for over 15 unique actions with loyalty points, including:

  • For every dollar spent, earn X points
  • Spend $X, Get $Y
  • Make X Purchases, Get $Y
  • Referring a friend
  • Creating an account
  • Birthday
  • Anniversary
  • Product reviews
  • Instagram follow
  • And more

What’s Included in our Free Plan?

Designed for growing businesses, our Free Plan offers the most extensive features in the industry, including:

  • 14 Rewards Campaigns, including points for purchase, creating an account, social follow, goal spend, happy birthday, and more
  • A powerful and customizable referral program
  • Multiple points’ redemption options
  • An out-of-the-box Rewards popup

Make sure to check out our Gold plan - which includes everything on Free and Silver plus:

  • No-code Rewards page builder
  • Recharge integration
  • Email integration
  • Webhooks

How Do I Get Started?

Integrate Yotpo Loyalty, rewards and referrals with your Shopify store in a single click. Our onboarding process gets you set up with the right loyalty program for your business in minutes! Our support is here to help 24/7.

Integrates with

  • Yotpo,
  • Klaviyo,
  • ReCharge,
  • Gorgias,
  • SMSbump

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Works with

  • Shopify POS

    Shopify POS

    Use this app while selling in person with Shopify point of sale.

    View more POS apps

Support

Bronze

Free to install

Plan available to stores with fewer than 100 monthly orders

  • Upgrade to Silver required with more than 100 orders
  • 10+ Rewards Campaigns
  • Powerful Referral Program
  • Customizable Email Capture Tool

Silver

$29/month

$0.35 per order after 200 total orders per month

  • Best for stores with 0 - 400 monthly orders
  • Run an Omnichannel Program
  • More Customization Options
  • Automatically Sync Email Subscribers

Gold

$249/month

$0.20 per order after 800 total orders per month

  • Best for stores with 400 - 1000 monthly orders
  • Easy-to-use Rewards Page templates
  • Integrate with ReCharge
  • Deep Email Marketing Integrations

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    82% of ratings are 5 stars
  • 4 of 5 stars
    13% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    2% of ratings are 1 stars

Most recent reviews

Moitie Cosmetics

HORRIBLE SERVICE and SCAM! They are like scammy MLM companies that tie you into a long-term contract, and never provides a good service. 1. No different than any other $200/month loyalty apps. When we signed up, they offered their overly expensive service that will be including many options to earn points. That's why we switched from Smile io. Out of 12 ways to earn points that they said will be working, 8 of them don't work. So I don't even understand why we have a loyalty system that charges $3k a month if they can't even provide $50 app quality service? 2. CSM doesn't answer emails before 3 days and never answers questions before you ask 2 times. When I reached out to change the CSM, they said "NOOO, she is the best". So far, everything I ask that offered us when they were selling is not possible. When we asked if we can do some features, it was possible when they sold us, then my rep said it's not possible. Then after giving example and reminding their initial conversation, she said it's possible with an upcharge. Hmm, what? 3. System has so many glitches, that we signed the agreement 3 months ago and our reward system didn't even launch yet because of the issues that keep popping up out of nowhere. We paid for that 3 months and no service yet that we can use. 4. Their support line is completely clueless. You will never be able to get help. WOULD NOT RECOMMEND ANYONE. Save yourself money and use any other app on Shopify that doesn't tie you into years of contract and charge you thousands of dollars for a non-working app.

Lizzy James

Points feature for rewards is ok but referrals is the worst I've experienced- used to have Referral Candy and then Talkable. ROI is non-existent, admin doesn't display properly, felt like a guinea pig the whole time with a Beta product

wonderbeauties.love

Useful app and great service. Very quick and helpful. Mr. Jerrah as a support agent was very clear and helped me more than one time. Recommended from my side ;)