Swift SEO Page Speed Optimizer
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Anmeldelser (206)
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Efter bedømmelse
Rosie in customer support has been amazing! Super helpful and quick to reply, so important!
Great app, does it all! Speed, SEO, it's perfect. And their support is really top-notch, quick responses and always clear. Thanks to Rosie for her answers!!
Super impressed with the communication and service provided. Will definitely use these guys again!
Good communication. Quick delivery. Will definitely use again
Not impressed, nor happy. Either the app or the work done by delevopers (+$175) managed to mess-up the theme, causing both design ( product titles disappeared under main menu) & usability issues ( most crucially the buy button disabled when a different variant was selected)
Since letting them know this yesterday, I can't access the app to see if they have responded to my support message ( I havent recieved an email, so doesn't seem so...)
The only thing I can do is uninstall and caution others against using this service.
Hi Sh! Women's Store store admin,
Here's Windy from the Swift team.
Firstly, we sincerely apologize for the inconvenience you’ve encountered while using our app and for the issues you’ve faced with your theme. We completely understand how frustrating this situation must be.
It seems there may have been a misunderstanding in our communication. Due to the difference in time zones, our support team wasn’t able to respond as quickly as you expected, but I assure you that we are actively addressing your concerns. Our development team is currently investigating the issue, and we are committed to resolving it for you as soon as possible.
Please check your email for our response, and we kindly ask that you give us the opportunity to assist you further.
Thank you for your patience and understanding.
Regards,
Windy
Swift by OneCommerce
I'm extremely disappointed with this service. The app caused significant damage to my website by randomly deleting several pages without any warning or explanation. This is completely unacceptable for a professional service that I paid for. I've requested a refund and cancellation of my subscription, as I cannot trust a tool that compromises my website's content. Would not recommend - stay away from this service if you value your website's integrity.
Dear Cuscio,
We were very concerned to receive your message and learn about the issues you experienced with our app. Please accept our sincerest apologies for the significant damage to your website and the frustration this has caused. We deeply regret that this happened.
After thoroughly reviewing your case, we realized there was a misunderstanding related to our availability at the time of your original request. Our team was temporarily offline due to our Business Trip and as a result, we weren't able to investigate your issues as quickly as we normally would. This was by no means an intentional act.
We are now fully available and are committed to addressing this situation and helping you restore your pages.Regarding your request for a refund and cancellation, we fully understand. We would be happy to honor your request.
We hope you will consider giving us another opportunity to demonstrate our commitment to providing a reliable and valuable tool for our customers in the future.
Sincerely,
Joe.
Swift by OneCommerce
Great service and good communication with the team. They're very helpful and deliver good quality.
Hey Bunny Mansions,
Joe from Swift here! So glad to hear you had a great experience with our support team. Thanks for choosing Swift!
At OneCommerce, we're passionate about providing top-notch services. Besides Website Optimization, we also offer custom website development and our own line of Swift Optimized Themes. Let us know if you'd like to explore any of these!
Joe,
Swift by OneCommerce
Great customer support! We have booked the expert service for the second time and are very satisfied!
Hi Purway,
This is Joe from Swift. We are glad that you have had a great experience with our support when using Swift. Thank you for using and trusting us!
Here at OneCommerce, we strive the provide the best services, not just for Website Optimization, but also our curtailed add-on services like Website Customization and plus Swift Optimized Themes.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@onecommerce.io
Regards,
Joe
Swift by OneCommerce
Didn't work with my store but once I reached out about canceling I was helped through customer service. May work with your store though.
Hi AshstoAsh store admin,
Here's Ellie from the Swift Team.
Firstly, we're truly sorry for the delayed response, as our customer support team is available from 2 PM to 10 PM (Mon - Fri) GMT+7. We apologize for any frustration you've experienced with the app.
During the free 3-day trial, no charges are applied unless the trial is skipped. However, we understand that the "Image alt texts" feature didn't work as expected for you. To make this right, please check your email so we can provide personalized support and resolve this issue
Thank you for your patience, and we hope to assist you soon.
Regards,
Ellie
Swift by OneCommerce
Great, knowledgable IT support and customers service. Excellent turn around and communications. Thankyou very much.
Hi there,
This is Patrick from Swift. Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We count ourselves lucky for Swift users like you.
Along with Swift, we highly advise you to check our OneCommerce blog at https://onecommerce.io/blog/, which has been a great source for merchants in the e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@onecommerce.io
Regards,
Patrick
Swift by OneCommerce