Swift SEO Page Speed Optimizer
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EVERYTHING PERFECT,
EXCELLENT CUSTOMER SERVICE
I strongly advise other business owners to be extremely cautious when using Swift.
I paid for one of their higher subscription tiers for almost four years. During that time, Swift’s “optimisation” process cloned my Shopify theme templates rather than applying changes to the original theme. This was never disclosed.
I then added changes to my optimised theme, over years building my site up to it's now end stage. The result is that, because i used swift and because swift cloned my theme, the official theme updates can no longer be applied. My site is now locked into an outdated structure, and years of refinements are trapped unless I pay a developer to undo Swift’s work.
Swift has acknowledged the structure exists and is technically able to migrate the code to an updated theme, but they refuse to do so unless I pay for expert help again. I had paid for expert help years ago to make my site faster and i never saw the promised results, so expecting me to pay them again for something that is their fault is frankly an insult. Despite this, they continued charging me £30/month for years and repeatedly pushed me to pay for additional optimisation and “expert” services.
Key issues to be aware of:
Lack of transparency: You are not clearly told that optimisation may clone your theme and block future updates
Ongoing upselling: Repeated requests to pay for new optimisation and expert tickets despite already being on a high-tier subscription
Responsibility avoidance: When long-term issues emerge, they are framed as “out of scope” or your problem to fix
In my case, the service has left my site worse off than if I had never used Swift at all, and I am now paying to remediate the damage.
If you value long-term maintainability, theme updates, and clear accountability, I would think very carefully before using this service. Take it from me as a customer of years, they do not appriciate or respect your custom and i will be taking them to trading standards as misrepresentating their services.
Hi there,
This is Kieran from Swift. We are glad that you have had a great experience with our support when using Swift. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Swift, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@onecommerce.io
Regards,
Kieran
Swift by OneCommerce
Super! Den Geschwindigkeits-Score von 37 auf 74 erhöht! Bin sehr zufrieden, kann den Service nur empfehlen!
Hi there,
This is Kieran from Swift. We are glad that you have had a great experience with our support when using Swift. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Swift, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@onecommerce.io
Regards,
Kieran
Swift by OneCommerce
Highest recommendation for this app and the great team behind it! I worked with Rosie and it only took a couple emails and less than a week to get everything taken care of. The communication was excellent despite the different time zones, and the team addressed all my concerns. Extremely happy, thank you again!
Hi there,
My name's Selina from Swift. We really appreciate your feedback and comment about your experience when using Swift and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Swift, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@onecommerce.io
Regards,
Selina
Swift by OneCommerce
My website has become significantly faster thanks to the optimization. The developer team helps very well and quickly with bugs on the website and Julie answers quickly and friendly in customer support.
Thanks!
Hi there,
Here's Jena from Swift. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Swift users like you. Thank you for the loving words you've shared, and thank you for being the best part of Swift.
Also I highly recommend you to check our blog for latest news regarding not only Swift, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io
Regards,
Jena
Swift by OneCommerce
Fast, effective, helpful. I need to write more characters to submit:
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Hi there,
This is Patrick from Swift. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Swift users like you.
Along with Swift, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@onecommerce.io
Regards,
Patrick
Swift by OneCommerce
watch out, when they crop there image. There is no real return back. When they returned it back. Several images are damaged and not usable anymore and they leave you without real support. For large shops definitely not a good one.
Trust me, it's the best SEO app on Shopify! We've tried other similar apps, but Swift's team has been the most responsive. Julie always provided quick feedback and even helped us fix a bug caused by another app's developers.
Hi there,
This is Brian from Swift ‑ Page Speed Optimizer Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
If there's anything else we can do to help, please let us know via our live chat or email us at support@perfectapps.io
Regards,
Brian
Swift ‑ Page Speed Optimizer Support Team
Great customer support! We have booked the expert service for the second time and are very satisfied!
Hi Purway,
This is Joe from Swift. We are glad that you have had a great experience with our support when using Swift. Thank you for using and trusting us!
Here at OneCommerce, we strive the provide the best services, not just for Website Optimization, but also our curtailed add-on services like Website Customization and plus Swift Optimized Themes.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@onecommerce.io
Regards,
Joe
Swift by OneCommerce
I can 100% recommend the app and the expert service. Our page speed has been more than double after using the service. The communication is also very good and friendly. The team has been very careful when doing page speed optimizations and documented all steps very well. The website and apps continue to run perfectly smooth, but at a much better speed. Will be happy to continue working with you!
"Hi there,
Here's Ainsley from Swift. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@onecommerce.io
Regards,
Ainsley
Swift by OneCommerce
