Swift SEO Page Speed Optimizer , 297 Rezensionen
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Tommy helped me at 12am! Very informative, customer centric. The website is definitely faster! He also offered information outside of swift that was very genuine. Great customer service!
Hi there,
Here's Harry from Swift ‑ Page Speed Optimizer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to us. Rest assured that we will do our best to deserve your trust.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@perfectapps.io
Regards,
Harry
Swift ‑ Page Speed Optimizer Support Team
This company has amazing customer service. The OneExpert service is worth every penny. You can keep this app running in the background with the free plan, then upgrade when necessary. If you have questions just use the chat. Customer support is top notch, actually at a level I have not seen with any other app dev companies. 100% recommended!
Hi there,
My name's Selina from Swift. We really appreciate your feedback and comment about your experience when using Swift and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Swift, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@onecommerce.io
Regards,
Selina
Swift by OneCommerce
The day I installed this app was the day my website went insane. I had multiple issues right out of the gate with this one. I ran the free speed optimizer and also used their image tool to optimize 100 images. My thinking was I would test the free version, and if it worked I would pay for monthly optimizations. Test failed.
The first, and biggest problem, was that the app made a duplicate version of my website. I did not realize right away, but the "optimized" theme was downgraded from Dawn 7.0 to a modified Dawn 4.0 that was unable to update. And not just the theme it duplicated....ALL my backups were suddenly Dawn 4.0. My website is less than a year old, Dawn 4.0 was never previously installed on my site, ever.
I also had multiple product images that simply vanished and needed to be re-uploaded. On mobile, my product image swipe quit working. Even though it would say 1/4 images....It would only show one on mobile. I also had two "sale" icons on the products that were on sale, and one was half way off the screen so it was definitely causing glitches. Random icons on my website also disappeared and my website was overall glitchy. The optimizer tool got my page speed from a 28 to a 41 right away. However, the next day I was down to a 21 page speed and my website was simply not working.
I decided to try to update my website to Dawn 9.0 since 4.0 was such an old version I figured that could be part of the problem...But no, the theme was modified and could not be updated. I had to download a fresh version of my theme. None of my page templates would transfer....I would have to completely re-design my website.
So I got in touch with Shopify support hoping for an easier solution, who told me whatever the optimizer did to my theme to remove the "unused" javascrips and css, did something to my theme files. They suggested I contact the app developer support and ask for whatever they did to my website to be rolled back or removed.
The Swift app developers got back to me quickly and looked into my issue, which I was happy about. However, they came back and told me it was "impossible" that my themes were downgraded to 4.0, and that it was "unreasonable" that I did not notice immediately (Do you check what version of theme you're using every day?) They offered zero solution, and told me to go back to Shopify with their email. So I did.
Shopify support agreed that the email from the Swift app support was incredibly unhelpful and basically dodging responsibility. I spent a whopping four hours with Shopify support, and spoke to multiple people as they sent my case up the ranks to figure out why my site wouldn't update, why there were so many glitches, and why none of my page templates would transfer to my fresh Dawn 9.0 theme download from the modified 4.0 themes. After all that time, it was finally suggested that I just rebuild my page themes and redesign my website. We had to delete all my old backups that were corrupted by the Swift Page Speed Optimizer tool and start over. Devastating.
After removing all of the theme backups that were corrupted and starting on a fresh theme download....My google page speed went from a 21 to a 64. Removing whatever the Swift app did, fixed everything. My website now runs flawlessly with a vastly improved speed score. In hindsight, I should have just upgraded to 9.0 before trying this app.
I asked the Shopify support rep how a Shopify app from the Shopify App Store could so severely damage my website files...and they told me that Shopify has no control over what apps are on the app store and to use caution. They told me the best thing I can do is to leave a detailed review of what happened so other users may not have this problem. So here I am .
I give one star for the support team responding to me, thanks for the response, as unhelpful as it was. Otherwise, I would avoid this app, or any app, that automatically alters theme files. Zero stars.
Hi there,
I am Seri from Swift - Page Speed Optimizer Support Team.
Firstly, we sincerely apologize for any inconvenience caused to you while you experienced our service. We always try our best to deliver the best service to our customers; however, sometimes there may have unexpected issues arisen that we cannot control. I hope you can understand our willingness to support you in any situation.
On behalf of Swift team, I truly appreciate your time spending with us in order to resolve the issues occurred. We understand this situation is not the case we both expected and we are so grateful for your collaboration with us in order to get it resolved.
Regarding the issue with code that affects your theme, please be kindly noted that our tool will duplicate the original theme and optimize on the copied version only. We have tried reproducing the issue with theme version but do not see it happen on our end. We will investigate this matter further and also collaborate with the theme developer to find out the root cause to make sure it will not happen again in the future.
In order to support you investigate the problem and fix it, we are following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.
Kind regards,
Seri
Swift ‑ Page Speed Optimizer Support Team.
Buena aplicacion es facil de usar, la interfaz es excelente la recomiendo para lo de mas usuarios, .
Hi there,
I'm Louis from Swift ‑ Page Speed Optimizer Support Team. Thank you very much for the feedback.
It really motivates us to continuously provide excellent customer support.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@perfectapps.io, we are always willing to help you!
Best Regards
Louis
Swift ‑ Page Speed Optimizer Support Team
Deleted the app, and not only does their code stay, but it also took down our website, on every single theme. Sent them an email but we never got anything back. As long as this wont get fixed, I'm leaving this 1 star review.
Hi there,
I am Seri from Swift - Page Speed Optimizer Support Team.
Firstly, we sincerely apologize for any inconvenience caused to you while you experienced our service. We always try our best to deliver the best service to our customers; however, sometimes there may have unexpected issues arisen that we cannot control. I hope you can understand our willingness to support you in any situation.
On behalf of Swift team, I truly appreciate your time spending with us in order to resolve the issues occurred. I'm sorry that we can not assist you immediately when the problem happened since we are in different time zone. We will try to improve this point in the future by providing our customer 24/7 support.
Regarding the issue with code that affects your theme, please be kindly noted that our tool will duplicate the original theme and optimize on the copied version only. Therefore, you can revert back to your original theme anytime if there's issue happened on the optimize version.
In order to support you investigate the problem and fix it, we are following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.
Kind regards,
Seri
Swift ‑ Page Speed Optimizer Support Team.
The loading speed of my web page was very slow. I tried multiple different apps on Shopify but made no difference. However, after getting this app and speaking with the customer service they were able to solve the issue I was facing. The customer service is top-notch, as they reply very fast and provide valuable feedback which will definitely make a difference. They also told me what to do in a simple step by step manner. It was easy to follow and if I had any queries on how to do what they told me, they would assist me further.
Hi there,
I am Andrew from Swift ‑ Page Speed Optimizer Support Team. Thank you so much for your greathearted review.
Here we are working very hard every day to provide you with the best service. Thank you for the loving words you've shared, and thank you for being the best part of Swift.
If you have any further questions, please feel free to contact us via our live chat, or email us at support@perfectapps.io, we will get back to you soonest.
Regards,
Andrew
Swift ‑ Page Speed Optimizer Support Team
We installed this app to improve our stores speed. Tommy from the customer support helped us checking what is the cause of slow speed score and gave us some advice and recommendations to improve, we will be updating our review after we get some results for sure. Thank you so much.
Hi there,
My name's Robert from Swift ‑ Page Speed Optimizer Support Team. Thank you for the loving words you've shared
We are delighted that you like our service and your feedback means a lot to us and we will do our best to deserve your trust.
If you need any further assistance, please let us know via our live chat or email us at support@perfectapps.io
Regards,
Robert
Swift ‑ Page Speed Optimizer Support Team
Thier app gave me serious issues, i need support to remove the code from my site. my emial is sales@toballoons.com
Hi,
I'm Tommy from Swift team. I'm sorry for any inconvenience caused.
Could you please install our app again and let us help you solve the issue?
Actually, we have a preview stage to allow you to check update before publishing, if you notice any issue, you could delete the changes before it goes live.
There is even more, we have a button "Remove code" in the app, if you have any issue after publishing changes, you could click the button, all our code will be removed.
We're looking to hear from you to solve the issue as soon as possible.
Regards,
Tommy Weis,
Gostei bastante, atendente foi muito prestativa e esclareceu todas as minhas dúvidas. Ótimo atendimento.
Hi there,
Here's Kane from Swift. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@onecommerce.io
Regards,
Kane
Swift by OneCommerce
The support is the best!! They really look the way to help you and make your store faster!! thank you
Hi there,
This is Eric from Swift ‑ Page Speed Optimizer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Swift users like you.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@perfectapps.io
Regards,
Eric
Swift ‑ Page Speed Optimizer Support Team