Swift SEO Page Speed Optimizer
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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AVOID THIS APP AT ALL COSTS IT HAS CORRUPTED THE THEME ON OUR STORE!!!!
ABSOLUTELY CATASTROPHIC LOSS OF DATA DUE TO INSTALLATION OF THIS SWIFT PAGE SPEED OPTIMISER APP. From the moment our developer chose to install this app it corrupted our Theme and we have LOST SIX MONTHS WORTH OF SITE DEVELOPMENT. This is THE MOST STRESSFUL SITUATION. PLUS THEIR SUPPORT IS ABSOLUTELY USELESS AND THREE DAYS AFTER THE CATASTROPHIC CORRUPTION OF OUR SHOP THEY STILL HAVE NOT MANAGED TO RESOLVE THE ISSUES. WE ARE ANGRY BEYOND WORDS.
Hello there,
I am Maria from Swift ‑ Page Speed Optimizer Support Team. Firstly, I sincerely apology for any inconvenience caused to you.
We understand how serious the problem is and I am pushing your case as highest priority in our works. Our Dev is still investigating on the issue to find out the solution and fix it. It's all about our support for not updating you continuously about the progress and I'm truly sorry about that.
I'm also contacting you via email to assist you resolve the issue and make your site work well again with even better speed performance. Please kindly check out your message and give us one more chance to serve you better.
Warmest regards,
Maria
Unfortunately, this app wasn't good at all. The minimisation process caused all duplicate theme files to have the store layout break and destroy the look of our store. While this did not go to the main site, it was pretty bad considering that we back up our site before making any changes and now we can't due to the fact that none of our duplicate theme files look anything like the original.
Hi Justin,
Here's Maria from Swift ‑ Page Speed Optimizer Support Team. Thanks for sharing your feedback to our app.
Firstly we deeply apologize for any inconvenience that may have caused to you.
As we have read your feedback, seems that you had made a duplicated theme version already before you have optimized and published our code on your theme. If this is right, there might some points made you misunderstood our app process. Please let us explain you clear our process as the following:
First, when you have done optimizing your theme, our app will allow you preview all changes on a duplicated theme (this is created from our side to make sure that you could preview and publish all codes on your live theme once all looks good and properly.
Second, if you might have missed this preview step and published our code on your theme, then all codes would be applied on your theme immediately. And this case, it might have published all codes on your duplicated theme which you have prepared by yourself before.
If there is any unexpected problem on the theme, don't worry. Since we always put the theme safety on the highest priority so there is a button "Remove all codes" included already in our app. Just click on this button and then your theme will be revert back as the origin.
So please give us one chance supporting you and get contact us via this email support@perfectapps.io or our live chat. We're willing to check and give you further assistance.
Regards,
Maria
Swift ‑ Page Speed Optimizer Support Team
The day I installed this app was the day my website went insane. I had multiple issues right out of the gate with this one. I ran the free speed optimizer and also used their image tool to optimize 100 images. My thinking was I would test the free version, and if it worked I would pay for monthly optimizations. Test failed.
The first, and biggest problem, was that the app made a duplicate version of my website. I did not realize right away, but the "optimized" theme was downgraded from Dawn 7.0 to a modified Dawn 4.0 that was unable to update. And not just the theme it duplicated....ALL my backups were suddenly Dawn 4.0. My website is less than a year old, Dawn 4.0 was never previously installed on my site, ever.
I also had multiple product images that simply vanished and needed to be re-uploaded. On mobile, my product image swipe quit working. Even though it would say 1/4 images....It would only show one on mobile. I also had two "sale" icons on the products that were on sale, and one was half way off the screen so it was definitely causing glitches. Random icons on my website also disappeared and my website was overall glitchy. The optimizer tool got my page speed from a 28 to a 41 right away. However, the next day I was down to a 21 page speed and my website was simply not working.
I decided to try to update my website to Dawn 9.0 since 4.0 was such an old version I figured that could be part of the problem...But no, the theme was modified and could not be updated. I had to download a fresh version of my theme. None of my page templates would transfer....I would have to completely re-design my website.
So I got in touch with Shopify support hoping for an easier solution, who told me whatever the optimizer did to my theme to remove the "unused" javascrips and css, did something to my theme files. They suggested I contact the app developer support and ask for whatever they did to my website to be rolled back or removed.
The Swift app developers got back to me quickly and looked into my issue, which I was happy about. However, they came back and told me it was "impossible" that my themes were downgraded to 4.0, and that it was "unreasonable" that I did not notice immediately (Do you check what version of theme you're using every day?) They offered zero solution, and told me to go back to Shopify with their email. So I did.
Shopify support agreed that the email from the Swift app support was incredibly unhelpful and basically dodging responsibility. I spent a whopping four hours with Shopify support, and spoke to multiple people as they sent my case up the ranks to figure out why my site wouldn't update, why there were so many glitches, and why none of my page templates would transfer to my fresh Dawn 9.0 theme download from the modified 4.0 themes. After all that time, it was finally suggested that I just rebuild my page themes and redesign my website. We had to delete all my old backups that were corrupted by the Swift Page Speed Optimizer tool and start over. Devastating.
After removing all of the theme backups that were corrupted and starting on a fresh theme download....My google page speed went from a 21 to a 64. Removing whatever the Swift app did, fixed everything. My website now runs flawlessly with a vastly improved speed score. In hindsight, I should have just upgraded to 9.0 before trying this app.
I asked the Shopify support rep how a Shopify app from the Shopify App Store could so severely damage my website files...and they told me that Shopify has no control over what apps are on the app store and to use caution. They told me the best thing I can do is to leave a detailed review of what happened so other users may not have this problem. So here I am .
I give one star for the support team responding to me, thanks for the response, as unhelpful as it was. Otherwise, I would avoid this app, or any app, that automatically alters theme files. Zero stars.
Hi there,
I am Seri from Swift - Page Speed Optimizer Support Team.
Firstly, we sincerely apologize for any inconvenience caused to you while you experienced our service. We always try our best to deliver the best service to our customers; however, sometimes there may have unexpected issues arisen that we cannot control. I hope you can understand our willingness to support you in any situation.
On behalf of Swift team, I truly appreciate your time spending with us in order to resolve the issues occurred. We understand this situation is not the case we both expected and we are so grateful for your collaboration with us in order to get it resolved.
Regarding the issue with code that affects your theme, please be kindly noted that our tool will duplicate the original theme and optimize on the copied version only. We have tried reproducing the issue with theme version but do not see it happen on our end. We will investigate this matter further and also collaborate with the theme developer to find out the root cause to make sure it will not happen again in the future.
In order to support you investigate the problem and fix it, we are following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.
Kind regards,
Seri
Swift ‑ Page Speed Optimizer Support Team.
Deleted the app, and not only does their code stay, but it also took down our website, on every single theme. Sent them an email but we never got anything back. As long as this wont get fixed, I'm leaving this 1 star review.
Hi there,
I am Seri from Swift - Page Speed Optimizer Support Team.
Firstly, we sincerely apologize for any inconvenience caused to you while you experienced our service. We always try our best to deliver the best service to our customers; however, sometimes there may have unexpected issues arisen that we cannot control. I hope you can understand our willingness to support you in any situation.
On behalf of Swift team, I truly appreciate your time spending with us in order to resolve the issues occurred. I'm sorry that we can not assist you immediately when the problem happened since we are in different time zone. We will try to improve this point in the future by providing our customer 24/7 support.
Regarding the issue with code that affects your theme, please be kindly noted that our tool will duplicate the original theme and optimize on the copied version only. Therefore, you can revert back to your original theme anytime if there's issue happened on the optimize version.
In order to support you investigate the problem and fix it, we are following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.
Kind regards,
Seri
Swift ‑ Page Speed Optimizer Support Team.
Thier app gave me serious issues, i need support to remove the code from my site. my emial is sales@toballoons.com
Hi,
I'm Tommy from Swift team. I'm sorry for any inconvenience caused.
Could you please install our app again and let us help you solve the issue?
Actually, we have a preview stage to allow you to check update before publishing, if you notice any issue, you could delete the changes before it goes live.
There is even more, we have a button "Remove code" in the app, if you have any issue after publishing changes, you could click the button, all our code will be removed.
We're looking to hear from you to solve the issue as soon as possible.
Regards,
Tommy Weis,
I'm just telling the truth.
The free plan of this app does not give you any improvement in the loading speed of your web pages. This is what the customer service of this app told me. The moment I downloaded the app, the customer service came to me and asked if I needed to buy extra services, and I didn't even start doing anything.
Hi there,
I am Julie from Swift - Page Speed Optimizer Support Team.
Firstly, I sincerely apologize for any inconvenience caused to you when experiencing our app.
Regarding your concern, the Free plan is now providing websites with Pre-loading function. By consuming data from google analytics, we analyze this mathematical data to predict the user's behavior and dynamically create a predictive model that can be used to smartly prefetch only what the user is likely to need. That technique will help to make the page load faster to visitor.
However, for heavy websites, just that technique is not enough to enhance the speed performance considerably and boost the speed score significantly. To address speed issue on Google PageSpeed Insights, it needs a deep investigation and human efforts. Because the situation is not always the same on all websites, we have recommended you to consider our Swift Expert service where our senior Developer will help to address the problem for you in a more effective way. Also, in our pricing, we only guarantee the improvement of speed score with the Expert optimize option.
If you still have any further concern, please don't hesitate to contact us via email support@perfectapps.io. We are always willing to help.
Kind regards,
Julie
Swift ‑ Page Speed Optimizer Support Team
Absolument inutile, a complétement détruit les images de tout mon site, pourtant j'ai simplement choisi une reconversion de PNG en WEBP. à fuir
Hi there,
I am Lauren from Swift - Page Speed Optimizer Support Team.
Firstly, I sincerely apologize for any inconvenience caused to you while you experienced our service. We always try our best to deliver the best service to our customers; however, sometimes there may have unexpected issues arisen that we cannot control. I hope you can understand our willingness to support you in any situation.
On behalf of Swift team, I truly appreciate your time spending with us in order to resolve the issues occurred. I'm sorry that those matters have wasted your time and we really do not expect that situation at all.
Regarding on the issue of images on your store which have been negatively impacted after you used the app's function. As we do not have access to properly check and fix the issue, we hope that you could give us a chance to investigate and improve this shortcoming.
I am following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.
Kind regards,
Lauren
Swift ‑ Page Speed Optimizer Support Team.
From C grade to D grade on GTMetrix. Don´t work for me, I don't know what this app does but slow my store, uninstalling.
Hello Adimir,
This is Maria from Swift App reaching out regarding your feedback for us that the app lower your grade on GTMetrix tool.
Firstly, I would like to thank you for your feedback and apology for any inconvenience may have caused to you. This problem has never happened before since we have tested on hundreds of stores and no one met that situation.
Therefore, if possible, can you please consider to re-install the app so that we can have one more chance to investigate this problem further for you?
I will have our speed expertise support your case with the highest priority.
Therefore, I sincerely hope you can give us one more opportunity to support you better.
Best Regards,
Maria
the app was unable to optimize my theme - got the error message "theme title was too long" and then after using their other feature to try to improve speed my store went from 61 to 50 on the speed test, and a couple of hours later my theme broke. This happened on the 25 of Dec. a crazy day to optimize right. had to contact Shopify support for help because the app doesn't have 24/7 support and so they were unavailable. I subscribed to their paid plan.
Hi there,
I am Maria from Swift ‑ Page Speed Optimizer Support Team. Firstly, I sincerely apologize for any inconvenience caused to you. Due to the difference in time zone, we may not be able to support you timely at the moment. We are truly sorry for that and we are trying our best to improve our support quality in order to assist our customers as soon as possible.
Regarding the problem with "theme name too long", that is due to Shopify's requirement, the theme name should not be longer than 50 characters. When running the optimization, the app needs to duplicate your current theme and it will add more characters to your theme name, for example: "Copy of [Theme]". In case your theme name is too long, we are not able to duplicate and optimize on it and we would have to shorten the name to make it work.
Relating to the score, we have met some cases before telling us that the score decreases after installing our app. However, it may not because of our code since when you run the speed test like on Google PageSpeed Insights, there's no code from our app detected slowing down your page. In that case, we will have our senior developer investigate on each case and provide the suitable advise.
Therefore, I have contacted you via Email and Whatsapp to assist you further on this issue. Please kindly help to check our message and we hope you could give us one more chance to assist you better.
Looking forward to hearing from you soon.
Best Regards,
Maria
Swift ‑ Page Speed Optimizer Support Team
I don't recommend this app because when I installed it, it completely destroyed my theme, absolutely not recommended.
Hi there,
I am Maria from Swift ‑ Page Speed Optimizer Support Team. Firstly, I sincerely apology for any inconvenience caused to you.
In relation to your concerns, when you run the optimize tool for your theme, sometimes there may occur bugs since your theme is not compatible with one of the optimize techniques. If something went wrong in your live theme, we have the option to remove code after optimizing then your live store will be back to original while waiting for our Support Team to check and fix the problem. For more information, please kindly give this article a read: https://help.perfectapps.io/en/article/which-error-might-have-happened-when-optimizing-image-or-theme-and-how-to-resolve-5rnd6/
I have contacted you via Whatsapp to assist you further on this issue. Please kindly help to check our message there and we hope you could give us one more chance to assist you better.
Looking forward to hearing from you soon.
Best Regards,
Maria
Swift ‑ Page Speed Optimizer Support Team