Swift SEO & Optimiseur de Page
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Not impressed, nor happy. Either the app or the work done by delevopers (+$175) managed to mess-up the theme, causing both design ( product titles disappeared under main menu) & usability issues ( most crucially the buy button disabled when a different variant was selected)
Since letting them know this yesterday, I can't access the app to see if they have responded to my support message ( I havent recieved an email, so doesn't seem so...)
The only thing I can do is uninstall and caution others against using this service.
Hi Sh! Women's Store store admin,
Here's Windy from the Swift team.
Firstly, we sincerely apologize for the inconvenience you’ve encountered while using our app and for the issues you’ve faced with your theme. We completely understand how frustrating this situation must be.
It seems there may have been a misunderstanding in our communication. Due to the difference in time zones, our support team wasn’t able to respond as quickly as you expected, but I assure you that we are actively addressing your concerns. Our development team is currently investigating the issue, and we are committed to resolving it for you as soon as possible.
Please check your email for our response, and we kindly ask that you give us the opportunity to assist you further.
Thank you for your patience and understanding.
Regards,
Windy
Swift by OneCommerce
Didn't work with my store but once I reached out about canceling I was helped through customer service. May work with your store though.
Hi AshstoAsh store admin,
Here's Ellie from the Swift Team.
Firstly, we're truly sorry for the delayed response, as our customer support team is available from 2 PM to 10 PM (Mon - Fri) GMT+7. We apologize for any frustration you've experienced with the app.
During the free 3-day trial, no charges are applied unless the trial is skipped. However, we understand that the "Image alt texts" feature didn't work as expected for you. To make this right, please check your email so we can provide personalized support and resolve this issue
Thank you for your patience, and we hope to assist you soon.
Regards,
Ellie
Swift by OneCommerce
Great customer support!!
Hi יופילי store admin,
Here's Kane from Swift.
Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@onecommerce.io
Regards,
Kane
Swift by OneCommerce
Great, knowledgable IT support and customers service. Excellent turn around and communications. Thankyou very much.
Hi there,
This is Patrick from Swift. Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We count ourselves lucky for Swift users like you.
Along with Swift, we highly advise you to check our OneCommerce blog at https://onecommerce.io/blog/, which has been a great source for merchants in the e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@onecommerce.io
Regards,
Patrick
Swift by OneCommerce
They did an excellent job with speed and SEO, thanks
Hi there,
Here's Kane from Swift. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@onecommerce.io
Regards,
Kane
Swift by OneCommerce
Great, fast and knowledgable service. Thankyou very much team Swift
Hi there,
I'm Kaylin from Swift. Thanks for your positive review.
We hope you have a good experience with our support team and Swift app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Swift.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@onecommerce.io, we are always willing to help you!
Best Regards
Kaylin
Swift by OneCommerce
I really enjoy using this app. It has a lot of functionality and is easy to use and doesn't require any technical expertise or knowledge of coding. The developer provides timely and excellent customer service. I would highly recommend them.
Hi there,
Here's Kane from Swift. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@onecommerce.io
Regards,
Kane
Swift by OneCommerce
I love the experience with onecommerce, such a great support.
Hi there,
Here's Jena from Swift. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Swift users like you. Thank you for the loving words you've shared, and thank you for being the best part of Swift.
Also I highly recommend you to check our blog for latest news regarding not only Swift, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io
Regards,
Jena
Swift by OneCommerce
This application is truly a pleasure to use. It’s packed with features, yet remains user-friendly and doesn’t necessitate any technical skills. The customer support is commendable. I would strongly endorse them. specially Judie, Thank you
Hi there,
This is Kieran from Swift. We are glad that you have had a great experience with our support when using Swift. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Swift, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@onecommerce.io
Regards,
Kieran
Swift by OneCommerce
Julie was brilliant in helping me to identify why we were getting a low LCP score. I thought it was due to image optimization and instead it was due to some of the apps on our store causing blocking time.
She was also very helpful in terms of assisting me with ways that we could manually improve our speed performance without compromising on our design aesthetics.
Hi there,
I'm Kaylin from Swift. Thanks for your positive review.
We hope you have a good experience with our support team and Swift app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Swift.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@onecommerce.io, we are always willing to help you!
Best Regards
Kaylin
Swift by OneCommerce