Swift SEO Page Speed Optimizer

Hi there,

My name's Kiera from Swift ‑ Page Speed Optimizer Support Team. Thank you for the loving words you've shared

We are delighted that you like our service and your feedback means a lot to us and we will do our best to deserve your trust.

If you need any further assistance, please let us know via our live chat or email us at support@perfectapps.io

Regards,
Kiera
Swift ‑ Page Speed Optimizer Support Team

Hi there,

I am Andrew from Swift ‑ Page Speed Optimizer Support Team. Thank you so much for your greathearted review.

Here we are working very hard every day to provide you with the best service. Thank you for the loving words you've shared, and thank you for being the best part of Swift.

If you have any further questions, please feel free to contact us via our live chat, or email us at support@perfectapps.io, we will get back to you soonest.

Regards,
Andrew
Swift ‑ Page Speed Optimizer Support Team

Hi there,

I'm Richard from Swift ‑ Page Speed Optimizer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Swift. I'm glad we were able to meet your expectations!

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@perfectapps.io

Best Regards
Richard
Swift ‑ Page Speed Optimizer Support Team

Hi there,

This is Brian from Swift ‑ Page Speed Optimizer Support Team. Thank you so much for trying our app and your feedback.

Firstly we're sorry for any inconvenience that may have caused.

With your concern, please be advised that we always put the safety of theme on the highest priority by allowing customers do a preview on duplicate theme first before applying code officially then users publish the optimization on their live theme.

Also, there is a button "Remove all codes" already included in app so no worries about any affect may cause. Just click on this button, then it will revert back as the origin.

If there's anything else we can do to help, please let us know via our live chat or email us at support@perfectapps.io

Regards,
Brian
Swift ‑ Page Speed Optimizer Support Team

Hi there,

I am Julie from Swift - Page Speed Optimizer Support Team.

Firstly, I sincerely apologize for any inconvenience caused to you when experiencing our app.

Regarding your concern, the Free plan is now providing websites with Pre-loading function. By consuming data from google analytics, we analyze this mathematical data to predict the user's behavior and dynamically create a predictive model that can be used to smartly prefetch only what the user is likely to need. That technique will help to make the page load faster to visitor.

However, for heavy websites, just that technique is not enough to enhance the speed performance considerably and boost the speed score significantly. To address speed issue on Google PageSpeed Insights, it needs a deep investigation and human efforts. Because the situation is not always the same on all websites, we have recommended you to consider our Swift Expert service where our senior Developer will help to address the problem for you in a more effective way. Also, in our pricing, we only guarantee the improvement of speed score with the Expert optimize option.

If you still have any further concern, please don't hesitate to contact us via email support@perfectapps.io. We are always willing to help.

Kind regards,
Julie
Swift ‑ Page Speed Optimizer Support Team

Hi there,

I am Andrew from Swift ‑ Page Speed Optimizer Support Team. Thank you so much for your greathearted review.

Here we are working very hard every day to provide you with the best service. Thank you for the loving words you've shared, and thank you for being the best part of Swift.

If you have any further questions, please feel free to contact us via our live chat, or email us at support@perfectapps.io, we will get back to you soonest.

Regards,
Andrew
Swift ‑ Page Speed Optimizer Support Team

Hi there,

I am Seri from Swift - Page Speed Optimizer Support Team.

Firstly, I sincerely apologize for any inconvenience caused to you when experiencing our app.

When you run the theme optimization, some errors can occur sometimes since your theme is not compatible with one of the optimization techniques, that's why we always recommend our customers to review the optimize version carefully before publishing it to the live store.

If something went wrong in your live theme, we have the option to remove all codes, as the result, your live store will be back to the original theme while waiting for our Dev to investigate further.

For more information, please kindly give this article a read: https://help.perfectapps.io/en/article/which-error-might-have-happened-when-optimizing-image-or-theme-and-how-to-resolve-5rnd6/

Relating to the score, we have met some cases before telling us that the score decreases after installing our app. However, it may not because of our code since when you run the speed test like on Google PageSpeed Insights, there's no code from our app detected slowing down your page. In that case, we will have our senior developer investigate on each case and provide the suitable advise.

Therefore, I have contacted you via Email and Whatsapp to assist you further on this issue. Please kindly help to check our message and we hope you could give us one more chance to assist you better.

Looking forward to hearing from you soon.

Kind regards,
Seri
Swift ‑ Page Speed Optimizer Support Team

Hi there,

I am Lauren from Swift - Page Speed Optimizer Support Team.

Firstly, I sincerely apologize for any inconvenience caused to you while you experienced our service. We always try our best to deliver the best service to our customers; however, sometimes there may have unexpected issues arisen that we cannot control. I hope you can understand our willingness to support you in any situation.

On behalf of Swift team, I truly appreciate your time spending with us in order to resolve the issues occurred. I'm sorry that those matters have wasted your time and we really do not expect that situation at all.

Regarding on the issue of images on your store which have been negatively impacted after you used the app's function. As we do not have access to properly check and fix the issue, we hope that you could give us a chance to investigate and improve this shortcoming.

I am following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.

Kind regards,
Lauren
Swift ‑ Page Speed Optimizer Support Team.

Hello Adimir,

This is Maria from Swift App reaching out regarding your feedback for us that the app lower your grade on GTMetrix tool.

Firstly, I would like to thank you for your feedback and apology for any inconvenience may have caused to you. This problem has never happened before since we have tested on hundreds of stores and no one met that situation.

Therefore, if possible, can you please consider to re-install the app so that we can have one more chance to investigate this problem further for you?
I will have our speed expertise support your case with the highest priority.
Therefore, I sincerely hope you can give us one more opportunity to support you better.

Best Regards,
Maria

Hi there,

My name's Robert from Swift ‑ Page Speed Optimizer Support Team. Thank you for the loving words you've shared

We are delighted that you like our service and your feedback means a lot to us and we will do our best to deserve your trust.

If you need any further assistance, please let us know via our live chat or email us at support@perfectapps.io

Regards,
Robert
Swift ‑ Page Speed Optimizer Support Team