Swift SEO Page Speed Optimizer
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I have been using their service for almost a year. Except for the time difference in communication, everything else is very good. However, it would be great if they could continue to optimize SEO and pictures. However, it is only a one-time service and the price/performance ratio is not bad.
Hi there,
Here's Kane from Swift. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@onecommerce.io
Regards,
Kane
Swift by OneCommerce
Special thanks an Rosie from the Support Team.
The service is very good. After optimization, the opening speed of our website has been greatly improved.
Hi there,
This is Kieran from Swift. We are glad that you have had a great experience with our support when using Swift. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Swift, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@onecommerce.io
Regards,
Kieran
Swift by OneCommerce
The app automatically compressed 3000 images of my products, and when I found out it was impossible to recover them. Contacted shopify support and couldn't recover it.
Hi there,
I am Seri from Swift - Page Speed Optimizer Support Team.
Firstly, I sincerely apologize for any inconvenience caused to you when experiencing our app.
Regarding your concern, after compressing your images, your original images will be replaced by the new compressed ones. Those original images are stored on Shopify system then and after 30 days if you do not revert the original images, those images will be deleted forever. It is the limit of Shopify and we are still researching further to improve on this matter.
Therefore, for the best practice, please kindly review your images carefully right after you optimize them then if there's any problem with the images, you can revert them immediately without any issues.
If you still have any further concern, please don't hesitate to contact us via email support@perfectapps.io. We are always willing to help.
Kind regards,
Seri
Swift ‑ Page Speed Optimizer Support Team
watch out, when they crop there image. There is no real return back. When they returned it back. Several images are damaged and not usable anymore and they leave you without real support. For large shops definitely not a good one.
Installed the Free Verison. After install the app slowed down my LCP on mobile by 10 seconds. Exactly the opposite what the app claims to do.
Hi Canadian Preparedness,
I'm Joe from the Swift team.
Firstly, we sincerely apologize for the inconvenience you’ve encountered while using our app and for the issues you’ve faced with your theme. We completely understand how frustrating this situation must be.
It seems there may have been a misunderstanding in your app usage, as of now since you no longer stay with Swift and also did not raise the issue to our team, there's not yet a confirmation that we can compare the status of your website before and after installing, moreover we can also help you check the issues with the store afterwards.
Please check your email for our response, and we kindly ask that you give us the opportunity to assist you further.
Thank you for your patience and understanding.
Regards,
Joe
Swift by OneCommerce
Not impressed, nor happy. Either the app or the work done by delevopers (+$175) managed to mess-up the theme, causing both design ( product titles disappeared under main menu) & usability issues ( most crucially the buy button disabled when a different variant was selected)
Since letting them know this yesterday, I can't access the app to see if they have responded to my support message ( I havent recieved an email, so doesn't seem so...)
The only thing I can do is uninstall and caution others against using this service.
Hi Sh! Women's Store store admin,
Here's Windy from the Swift team.
Firstly, we sincerely apologize for the inconvenience you’ve encountered while using our app and for the issues you’ve faced with your theme. We completely understand how frustrating this situation must be.
It seems there may have been a misunderstanding in our communication. Due to the difference in time zones, our support team wasn’t able to respond as quickly as you expected, but I assure you that we are actively addressing your concerns. Our development team is currently investigating the issue, and we are committed to resolving it for you as soon as possible.
Please check your email for our response, and we kindly ask that you give us the opportunity to assist you further.
Thank you for your patience and understanding.
Regards,
Windy
Swift by OneCommerce
Julie was brilliant in helping me to identify why we were getting a low LCP score. I thought it was due to image optimization and instead it was due to some of the apps on our store causing blocking time.
She was also very helpful in terms of assisting me with ways that we could manually improve our speed performance without compromising on our design aesthetics.
Hi there,
I'm Kaylin from Swift. Thanks for your positive review.
We hope you have a good experience with our support team and Swift app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Swift.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@onecommerce.io, we are always willing to help you!
Best Regards
Kaylin
Swift by OneCommerce
I was searching that included certain features necessary to increase the speed of my store. In my experience, if an app, any app, truly solves a problem, they give you a free trial so that you can engage with the app and see how well it meets your needs. This app offered a free trial, great. The caveat is that you cannot actually utilize all of the features, no matter what package you choose, during the trial. When you visit a feature, a box pops up stating that you must click on the "waive trial" button in order to use that feature. Sketchy, for sure. But I went against my better judgement, thinking it was only $29, and waived the trial to test it. I tested all of the options, and then tested my speed on their app, where it showed menial improvement (far from what I expected). In addition, although their app shows my site speed improved, in constant testing it did not provide any noticeable increase in speed. I should also mention, despite there being no changes made to the website, and having their "daily auto boost" feature enabled, the app shows my website speed slowing down each day. They do offer, for an additional $150, to have an expert increase your speed for you, but I feel like I was scammed out of my $29 by yet another app that overpromises and under delivers and am not interested in spending even more just to be disappointed again.
Hi Paul,
I am Julie from Swift - Page Speed Optimizer Support Team.
Firstly, I sincerely apologize for the disappointment you have encountered.
I can understand how frustrating it must be to subscribe to the Premium Plan only to receive a minimal and unanticipated points increase.
In certain instances, the speed performance may not improve significantly even with the Premium Plan. This indicates that the website's speed issues are complex and necessitate thorough intervention. As a result, we suggested utilizing the Expert service to achieve a significant improvement in your score.
I have contacted you via your email info@betterpetstoday.com. Could you please check your mailbox?
I'm eagerly awaiting your response.
Kind regards,
Julie
Swift ‑ Page Speed Optimizer Support Team
The Expert SEO Team optimized our site completely and the difference has been amazing we went from 2 on Google Page Insights to 53 in a few days. Bounce rate is much lower now and the site loads much quicker. Thanks Swift SEO Team
Hi there,
This is Patrick from Swift. Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We count ourselves lucky for Swift users like you.
Along with Swift, we highly advise you to check our OneCommerce blog at https://onecommerce.io/blog/, which has been a great source for merchants in the e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@onecommerce.io
Regards,
Patrick
Swift by OneCommerce
