Swift SEO Page Speed Optimizer

Hi there,

I am Julie from Swift - Page Speed Optimizer Support Team.

Firstly, I sincerely apologize for any inconvenience caused to you when experiencing our app.

Regarding your concern, the Free plan is now providing websites with Pre-loading function. By consuming data from google analytics, we analyze this mathematical data to predict the user's behavior and dynamically create a predictive model that can be used to smartly prefetch only what the user is likely to need. That technique will help to make the page load faster to visitor.

However, for heavy websites, just that technique is not enough to enhance the speed performance considerably and boost the speed score significantly. To address speed issue on Google PageSpeed Insights, it needs a deep investigation and human efforts. Because the situation is not always the same on all websites, we have recommended you to consider our Swift Expert service where our senior Developer will help to address the problem for you in a more effective way. Also, in our pricing, we only guarantee the improvement of speed score with the Expert optimize option.

If you still have any further concern, please don't hesitate to contact us via email support@perfectapps.io. We are always willing to help.

Kind regards,
Julie
Swift ‑ Page Speed Optimizer Support Team

Hi there,

This is Brian from Swift ‑ Page Speed Optimizer Support Team. Thank you so much for trying our app and your feedback.

Firstly we're sorry for any inconvenience that may have caused.

With your concern, please be advised that we always put the safety of theme on the highest priority by allowing customers do a preview on duplicate theme first before applying code officially then users publish the optimization on their live theme.

Also, there is a button "Remove all codes" already included in app so no worries about any affect may cause. Just click on this button, then it will revert back as the origin.

If there's anything else we can do to help, please let us know via our live chat or email us at support@perfectapps.io

Regards,
Brian
Swift ‑ Page Speed Optimizer Support Team

Hi there,

I am Lauren from Swift - Page Speed Optimizer Support Team.

Firstly, I sincerely apologize for any inconvenience caused to you while you experienced our service. We always try our best to deliver the best service to our customers; however, sometimes there may have unexpected issues arisen that we cannot control. I hope you can understand our willingness to support you in any situation.

On behalf of Swift team, I truly appreciate your time spending with us in order to resolve the issues occurred. I'm sorry that those matters have wasted your time and we really do not expect that situation at all.

Regarding on the issue of images on your store which have been negatively impacted after you used the app's function. As we do not have access to properly check and fix the issue, we hope that you could give us a chance to investigate and improve this shortcoming.

I am following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.

Kind regards,
Lauren
Swift ‑ Page Speed Optimizer Support Team.

Hello Adimir,

This is Maria from Swift App reaching out regarding your feedback for us that the app lower your grade on GTMetrix tool.

Firstly, I would like to thank you for your feedback and apology for any inconvenience may have caused to you. This problem has never happened before since we have tested on hundreds of stores and no one met that situation.

Therefore, if possible, can you please consider to re-install the app so that we can have one more chance to investigate this problem further for you?
I will have our speed expertise support your case with the highest priority.
Therefore, I sincerely hope you can give us one more opportunity to support you better.

Best Regards,
Maria

Hi there,

I am Seri from Swift - Page Speed Optimizer Support Team.

Firstly, I sincerely apologize for any inconvenience caused to you when experiencing our app.

When you run the theme optimization, some errors can occur sometimes since your theme is not compatible with one of the optimization techniques, that's why we always recommend our customers to review the optimize version carefully before publishing it to the live store.

If something went wrong in your live theme, we have the option to remove all codes, as the result, your live store will be back to the original theme while waiting for our Dev to investigate further.

For more information, please kindly give this article a read: https://help.perfectapps.io/en/article/which-error-might-have-happened-when-optimizing-image-or-theme-and-how-to-resolve-5rnd6/

Relating to the score, we have met some cases before telling us that the score decreases after installing our app. However, it may not because of our code since when you run the speed test like on Google PageSpeed Insights, there's no code from our app detected slowing down your page. In that case, we will have our senior developer investigate on each case and provide the suitable advise.

Therefore, I have contacted you via Email and Whatsapp to assist you further on this issue. Please kindly help to check our message and we hope you could give us one more chance to assist you better.

Looking forward to hearing from you soon.

Kind regards,
Seri
Swift ‑ Page Speed Optimizer Support Team

Hi there,

I am Maria from Swift ‑ Page Speed Optimizer Support Team. Firstly, I sincerely apologize for any inconvenience caused to you. Due to the difference in time zone, we may not be able to support you timely at the moment. We are truly sorry for that and we are trying our best to improve our support quality in order to assist our customers as soon as possible.

Regarding the problem with "theme name too long", that is due to Shopify's requirement, the theme name should not be longer than 50 characters. When running the optimization, the app needs to duplicate your current theme and it will add more characters to your theme name, for example: "Copy of [Theme]". In case your theme name is too long, we are not able to duplicate and optimize on it and we would have to shorten the name to make it work.

Relating to the score, we have met some cases before telling us that the score decreases after installing our app. However, it may not because of our code since when you run the speed test like on Google PageSpeed Insights, there's no code from our app detected slowing down your page. In that case, we will have our senior developer investigate on each case and provide the suitable advise.

Therefore, I have contacted you via Email and Whatsapp to assist you further on this issue. Please kindly help to check our message and we hope you could give us one more chance to assist you better.

Looking forward to hearing from you soon.

Best Regards,
Maria
Swift ‑ Page Speed Optimizer Support Team

Hi there,

I am Maria from Swift ‑ Page Speed Optimizer Support Team. Firstly, I sincerely apology for any inconvenience caused to you.

In relation to your concerns, when you run the optimize tool for your theme, sometimes there may occur bugs since your theme is not compatible with one of the optimize techniques. If something went wrong in your live theme, we have the option to remove code after optimizing then your live store will be back to original while waiting for our Support Team to check and fix the problem. For more information, please kindly give this article a read: https://help.perfectapps.io/en/article/which-error-might-have-happened-when-optimizing-image-or-theme-and-how-to-resolve-5rnd6/

I have contacted you via Whatsapp to assist you further on this issue. Please kindly help to check our message there and we hope you could give us one more chance to assist you better.

Looking forward to hearing from you soon.

Best Regards,
Maria
Swift ‑ Page Speed Optimizer Support Team

Hi there,

I am Julie from Swift ‑ Page Speed Optimizer Support Team. Firstly, I sincerely apologise for any inconvenience caused to you.

When you run the theme optimization, some errors can occur sometimes since your theme is not compatible with one of the optimization techniques.

If something went wrong in your live theme, we have the option to remove all codes, as the result, your live store will be back to the original theme while waiting for our Dev to investigate further.

For more information, please kindly give this article a read: https://help.perfectapps.io/en/article/which-error-might-have-happened-when-optimizing-image-or-theme-and-how-to-resolve-5rnd6/

I have contacted you via Email to assist you further on this issue. Please kindly help to check our message and we hope you could give us one more chance to assist you better.

Looking forward to hearing from you soon.

Best Regards,
Julie
Swift ‑ Page Speed Optimizer Support Team

Hi there,

I am Maria from Swift - Page Speed Optimizer Support Team.

Firstly, I sincerely apologize for any inconvenience caused to you when experiencing our app.

When you run the theme optimization, some errors can occur sometimes since your theme is not compatible with one of the optimization techniques, that's why we always recommend our customers to review the optimize version carefully before publishing it to the live store.

If something went wrong in your live theme, we have the option to remove all codes, as the result, your live store will be back to the original theme while waiting for our Dev to investigate further.

For more information, please kindly give this article a read: https://help.perfectapps.io/en/article/which-error-might-have-happened-when-optimizing-image-or-theme-and-how-to-resolve-5rnd6/

I am following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.

Kind regards,
Maria
Swift ‑ Page Speed Optimizer Support Team

Hi there,

I'm Jonathan from Swift ‑ Page Speed Optimizer Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Swift team and we have been trying our best to develop and improve Swift to serve you and meet your demand.

Please do not hesitate to let us know if you need any help via live chat or email us at support@perfectapps.io

Regards,
Jonathan
Swift ‑ Page Speed Optimizer Support Team