Swift SEO Page Speed Optimizer

Hi there,

I am Maria from Swift ‑ Page Speed Optimizer Support Team. Firstly, I sincerely apologize for any inconvenience caused to you. Due to the difference in time zone, we may not be able to support you timely at the moment. We are truly sorry for that and we are trying our best to improve our support quality in order to assist our customers as soon as possible.

Regarding the problem with "theme name too long", that is due to Shopify's requirement, the theme name should not be longer than 50 characters. When running the optimization, the app needs to duplicate your current theme and it will add more characters to your theme name, for example: "Copy of [Theme]". In case your theme name is too long, we are not able to duplicate and optimize on it and we would have to shorten the name to make it work.

Relating to the score, we have met some cases before telling us that the score decreases after installing our app. However, it may not because of our code since when you run the speed test like on Google PageSpeed Insights, there's no code from our app detected slowing down your page. In that case, we will have our senior developer investigate on each case and provide the suitable advise.

Therefore, I have contacted you via Email and Whatsapp to assist you further on this issue. Please kindly help to check our message and we hope you could give us one more chance to assist you better.

Looking forward to hearing from you soon.

Best Regards,
Maria
Swift ‑ Page Speed Optimizer Support Team

Hi there,

I am Maria from Swift ‑ Page Speed Optimizer Support Team. Firstly, I sincerely apology for any inconvenience caused to you.

In relation to your concerns, when you run the optimize tool for your theme, sometimes there may occur bugs since your theme is not compatible with one of the optimize techniques. If something went wrong in your live theme, we have the option to remove code after optimizing then your live store will be back to original while waiting for our Support Team to check and fix the problem. For more information, please kindly give this article a read: https://help.perfectapps.io/en/article/which-error-might-have-happened-when-optimizing-image-or-theme-and-how-to-resolve-5rnd6/

I have contacted you via Whatsapp to assist you further on this issue. Please kindly help to check our message there and we hope you could give us one more chance to assist you better.

Looking forward to hearing from you soon.

Best Regards,
Maria
Swift ‑ Page Speed Optimizer Support Team

Hi there,

I am Julie from Swift ‑ Page Speed Optimizer Support Team. Firstly, I sincerely apologise for any inconvenience caused to you.

When you run the theme optimization, some errors can occur sometimes since your theme is not compatible with one of the optimization techniques.

If something went wrong in your live theme, we have the option to remove all codes, as the result, your live store will be back to the original theme while waiting for our Dev to investigate further.

For more information, please kindly give this article a read: https://help.perfectapps.io/en/article/which-error-might-have-happened-when-optimizing-image-or-theme-and-how-to-resolve-5rnd6/

I have contacted you via Email to assist you further on this issue. Please kindly help to check our message and we hope you could give us one more chance to assist you better.

Looking forward to hearing from you soon.

Best Regards,
Julie
Swift ‑ Page Speed Optimizer Support Team

Hi there,

I am Maria from Swift - Page Speed Optimizer Support Team.

Firstly, I sincerely apologize for any inconvenience caused to you when experiencing our app.

When you run the theme optimization, some errors can occur sometimes since your theme is not compatible with one of the optimization techniques, that's why we always recommend our customers to review the optimize version carefully before publishing it to the live store.

If something went wrong in your live theme, we have the option to remove all codes, as the result, your live store will be back to the original theme while waiting for our Dev to investigate further.

For more information, please kindly give this article a read: https://help.perfectapps.io/en/article/which-error-might-have-happened-when-optimizing-image-or-theme-and-how-to-resolve-5rnd6/

I am following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.

Kind regards,
Maria
Swift ‑ Page Speed Optimizer Support Team

Hi there,

I'm Jonathan from Swift ‑ Page Speed Optimizer Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Swift team and we have been trying our best to develop and improve Swift to serve you and meet your demand.

Please do not hesitate to let us know if you need any help via live chat or email us at support@perfectapps.io

Regards,
Jonathan
Swift ‑ Page Speed Optimizer Support Team

Hi there,

I am Julie from Swift - Page Speed Optimizer Support Team.

Firstly, I sincerely apologize for any inconvenience caused to you when experiencing our app. However, there is a misunderstanding here and I am following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.

Kind regards,
Julie
Swift ‑ Page Speed Optimizer Support Team

Hi there,

Here's Jena from Swift. Thank you so much for your review.

Besides that, we will keep improving our services for valued Swift users like you to improve your experience. Thank you for being the best part of Swift.

Also I highly recommend you to check our blog for latest news regarding not only Swift, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io

Regards,
Jena
Swift by OneCommerce