Swyft

Swyft

by Swyft

Enable affordable same-day delivery

4.6 of 5 stars(10 reviews)

Increase Sales

Increase cart conversions with same-day delivery. Shipping Swyft is easy, affordable, and reliable.

Branded Delivery Experiences

Brand the shopper's post-checkout experience with branded tracking pages. Upload custom content, promotions, and more!

Reduce Costs

With Swyft, your shoppers receive real-time tracking updates and predictive ETAs, reducing the risk of a missed delivery... and a return.


About Swyft

Give your shoppers the choice of same-day delivery

Grow sales by offering shoppers the choice of affordable same-day delivery with Swyft.

Our platform:

  1. Carrier-grade SLAs (delivery cutoff and drop off times, enterprise security & more);
  2. Powerful integrations with your favourite shipping management apps like Shipstation;
  3. We work with any logistics environment and can pick up from your warehouse, retail store or 3PL partner;
  4. Powerful logistics and customer experience technology like: branded tracking pages, auto-dispatch, predictive ETAs for shoppers & more;
  5. Simple and affordable same-day rates;
  6. Variety of delivery types: signature/ID required, photo-required & more
  7. Powerful branding experiences like branded tracking pages and customize-able shopper notifications

We currently work with some of the best brands and retailers, such as:

*large national retailers; *pharmacy; *luxury cosmetics and beauty; *packaged foods; *clothing and accessories; *general retail

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Support

Pricing

$99/month

or $75/month billed at $900 once per year

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    90% of ratings are 5 stars
    (9)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    10% of ratings are 1 stars
    (1)

Most recent reviews

Earthtones Naturals

After reading all of the positive reviews I decided to contact Swyft. I had a meeting with James over Google Meet to see if the app was a good fit for my business. I asked several questions and was satisfied with the answers I was provided with. I informed James that our warehouse was located in Pickering. He told me that they were just servicing Toronto and didn’t have pick ups that Far East. But it would be coming soon. I told him to keep me posted.

About 1 week later I received an email from James that he spoke to his team and that yes, Swyft will be doing pick ups in Pickering and that I can come on board. So I did. Set up was simple and I went through the pick up process with Sara from Operations to ensure our warehouse team was on board logistically. However from the first day we went Live, there were issues. I was told by Sara that it was too last minute for a pick up to be scheduled for an ordered that a client placed for same day delivery from Swyft. As a result, I had to refund the client the delivery fee because Swyft couldn’t deliver on the promised same-day delivery. I was really annoyed by this and reached out to Sara and received an explanation. They did say they wouldn’t charge me for the pick up as there were “communication” issues. Unfortunately my experience with Swyft was plagued with “communication” issues. I was only with them for about two weeks but using Swyft ended up costing me tons of money for one particular order that wasn’t delivered on time because it was a commercial address, and was returned to our warehouse. It then had to be re-directed to a residential address. When it came time for the package to be picked up by the driver for re-delivery the driver wouldn’t accept it from our warehouse team because the package wasn’t on his list. The customer contacted me furious that her order wasn’t delivered. When I contacted Swyft I was told the driver said he wasn’t given the package by the warehouse which was a lie. After being confronted with the lie he finally admitted that he didn’t pick it up. In the meantime the client didn’t want the order anymore as her experience with us as a company was a huge turn off because of Swyft. I had to issue the client a refund and told Swyft that I had to do so. However, when the driver came the next day the package was on his list to deliver and he demanded the warehouse give it to him. As a result, the client had product delivered to her that she didn’t pay for and there is no way for me to get it back.

As if that wasn’t bad enough, Sara called me up to tell me that our warehouse was too far and they were losing money on picking up from us. They would have to charge is a $50 pick up fee for each pick up.

I don’t recommend Swyft. James over promised and under-delivered. Not only that, their app is absolutely not worth $99/month. It’s extremely basic and just really shows the orders that need to be picked up and delivered. That’s it. There is no ability to mark orders as shipped. And their proof of delivery is a spreadsheet they send every day that contains an image link that’s not clickable. You have to copy the image and paste it in your browser to see the image.

I’m so disappointed in my experience with Swyft. It wasn’t worth it.

Propeller Coffee Co.

Swyft has been great for our local deliveries. Their same day service greatly enhances our customer experience. The operations team is always very responsive and helpful.

Premium eJuice

Great reliable same day delivery service with great rates, amazing customer service and a team that is eager to implement recommendations from their customers. I am thrilled to be working with such an amazing shipping partner!