Anmeldelser (2.110)

Samlet bedømmelse
4,9
Antal pr. bedømmelsesniveau
  • 93 % af bedømmelserne er på 5 stjerner
  • 5 % af bedømmelserne er på 4 stjerner
  • 0 % af bedømmelserne er på 3 stjerner
  • 0 % af bedømmelserne er på 2 stjerner
  • 1 % af bedømmelserne er på 1 stjerner
11. januar 2024

I had this app on my store and it just did not intergrate with it very well. Customers could not save for later or add to wishlist and when you tried to navigate back to store with continue shopping that didn't work either, so had to uninstall it.. I personally found it very frustrating.

League-Of-Your-Own
Storbritannien
Cirka et år bruger appen
Swym Corporation svarede 16. januar 2024

Thank you for taking the time to share your valuable feedback. Your input is very important to us, and we're genuinely disappointed to learn that your experience with our app did not meet your expectations.

Our app is designed to seamlessly integrate with all Shopify themes by default. Upon installation, the Wishlist and Save for Later features should have operated smoothly but there are some rare instances where that doesn’t happen. We tried reaching out to you via email upon learning about the issues you faced so we could resolve them for you. Unfortunately, it appears you have already uninstalled our app.

Nevertheless, our dedication to ensuring your success with the Wishlist Plus app remains unwavering. We've provided additional clarification through email. If you still wish to explore the benefits of the Wishlist Plus app, please feel free to reach out to us via email at your convenience. We are here to assist and enhance your experience.

21. november 2023

BEWARE. We've paid $199 for the enterprise plan for three months and the app is still not live. The integration is terrible. The support is great to check in every week to ask if you need help, but then offer no real help with the problems. There are other apps that provide similar features that are way better- choose one of those and stay away from this nightmare. Costly mistake.

Nani Swimwear
USA
3 måneder bruger appen
Swym Corporation svarede 23. november 2023

Thank you for sharing your feedback on your experience with us. We genuinely value your input, and it's disheartening to hear that your interactions with our service have not met your expectations.

We've been actively engaged with your developers over the past several weeks, collaborating closely to address customization requests and to make sure the app is live. We also got on a call to help fix the issues you reported and we got a confirmation on October 9th from your team that things were working as expected. Our latest communication with them was on October 30th regarding some last CSS changes. Despite our subsequent attempts to follow up, unfortunately, we did not receive a response.

Nevertheless, our commitment to ensuring your success with the Wishlist Plus app remains unwavering. We reached out to you via email to provide further clarification and support. If you are still interested in utilizing the Wishlist Plus app, please don't hesitate to contact us via email. We are more than willing to explore options, discuss costs, and ensure the seamless operation of the app for your benefit.

13. november 2023

Heavy app that slow down speed and not working properly.

Purebred Kitties
USA
Cirka et år bruger appen
27. juli 2023

TERRIBLE. Slowed site down didnt load on every page one of the worst experiences ever had with an app company

Cali Tiger
Australien
4 dage bruger appen
Swym Corporation svarede 1. august 2023

Thank you for taking the time to share your feedback about your experience with us. We wanted to let you know that we have taken extreme care in designing our app in a way that doesn't impact your store performance in any way. We ensure our app snippets load last on your website so we don’t hinder the website's speed at any cost.

We wanted to check why the app was not loading on all the pages, which is usually not the case. However, it looks like you have uninstalled the app.

We tried calling you and reaching out to you via email so that we can help resolve any issues you were facing but we are yet to hear back from you. Kindly reply to our email and we will be more than happy to assist you to set up the app as expected.

25. juli 2023

This app ruin my Store, be aware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

August Berg
Singapore
10 måneder bruger appen
Swym Corporation svarede 28. juli 2023

Thank you for taking the time to share your feedback about your experience with us. We wanted to let you know that we have taken extreme care in designing our apps in a way that it doesn't impact your store performance since that is supercritical. We make sure our app snippets load last on your website so that we don’t hinder the website's performance in any way.

We would love to hear more about the issues you are facing with the app as we couldn’t find any contacts or support tickets from you. Any further context on the issue you are facing will help us look into this further for you. We have tried reaching out to you via email to get some insights so that we can validate and assist you further. We request you to reply to our email with the app-related issues you are facing and we would be happy to take care of them for you.

29. juli 2022

STAY AWAY FROM THISDEVELOPER! the app is crap and when you try to remove it they will crash your website! we installed a new app and were trying for over 2 months to remove their code on the back end! it is impossible to remove!!!!!!!!!! I gave them access again to remove it on the draft theme I created, they crashed that theme, it was showing 404 error, and then they proceeded to mess with the live theme (which worked ok) and now i have a bunch of heart icons on pages (two per page) and on the landing page which were not there yesterday! Absolutely unprofessional to intentionally put bugs in the theme just because we switched to another app!

iLevel Lab
USA
Mere end 3 år bruger appen
Swym Corporation svarede 29. juli 2022

Hello Mary,

Thank you for taking the time to leave us a review. We generally follow the process of not making any code edits to the live theme without approval - and that's been true in your case as well. We have been updating only the draft theme that you had created for us. Our support team has shared a video recording of the edits that were made which clearly highlighted the theme name. We'd never intentionally create issues with the theme files and crash your store.

We have requested multiple times to get on a call with us to explain the errors in the draft theme and why we feel the error was pointing to a different source. We still want to help you in removing the app snippets from your theme files. Our team has responded to your email, hopefully, we can get on call this time, to address the open issues.

28. maj 2023

DO NOT INSTALL! it is like a cancer to your store! you will NEVER get rid of their code. the code is planted in several sections of the theme and even if you uninstall it , it stays behind and will mess up any OTHER WISH LIST app that you try to install after that! Their customer support is in india and after 3 months of messing up my store I had to hire a developer and pay to get rid of them!

iLash Mafia
USA
Næsten 2 år bruger appen
Swym Corporation svarede 29. maj 2023

Thank you for taking the time to leave us a review. We noticed that you had installed the Wishlist plus app in August of 2021 and also looks like the code to add the wishlist icon to the header was manually added to your theme files, which means that it will need to be manually removed. We have since automated this via a tool, but given this was done back in 2021, the process was manual.

We take the responsibility of modifying a merchant’s site code very seriously, and have a documented process in place to remove any manual changes that have been added for our app, when the app is uninstalled. Given we lose access to the site as soon as the app is uninstalled, we can only do this when we have an explicit request from the merchant and the requisite permissions to remove the code we added.

For your store, we do some remnant code from the Header changes that were added. They are easy and straightforward to remove and we’ll be happy to take care of that for you, but need you to give us access to do so. We’ve written to you in this context so we can assist but haven't heard back. Please reply to our email and let us know if we can take care of this for you. Thanks again!

Redigeret 19. december 2023

12/16/2023 update
Be aware that you are unable to customize the wishlist email alert even though I paid $50+ each month! Their very professional support team made a stupid mistake about the price drop email, and made the compare price in red and sent to my customers! I asked them to change that, and one day later, and they told me confidently the issue was fixed! Guess what, the mistake still exists! That's the service I got!
12/20/2023 update
4 DAYS passed, and no one could fix the small CSS code problem, they even made the email worse, they are many error codes on the email header. God!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DO NOT RECOMMEND THIS AT ALL AND FIND ANOTHER APPS

ChinaHobbyLine
SAR Hongkong
Mere end et år bruger appen
30. marts 2020

For some reason it does not one to add on my website? Not sure why, please kindly can a team member help me?

MC AUTO
Sydafrika
10 måneder bruger appen
Swym Corporation svarede 31. marts 2020

Hello there,

Thank you for reaching out with your request. We've tried to contact you on the email you had provided but have not heard back. Could you please respond to our email, or drop us a note at support@swymcorp.com so we can help resolve this for you?

3. januar 2023

Overpriced rubbish. $100 USD = $150 AUD for such a small feature worth no more that $10-15 max per month for something completely and utterly underwhelming. Customers don't actually use this feature like they claim.

tyija
Australien
6 måneder bruger appen
Swym Corporation svarede 5. januar 2023

Hello,

Thank you for taking the time to leave us a review. The default wishlist app functionality is designed to set up automatically on your store and helps generate user actions and revenue. We took a detailed look at your Wishlist implementation and noticed that you had used a custom implementation using our Javascript APIs. We also found certain gaps in the way the implementation is handled, due to which the customers might not have been able to make full use of the app.

We tried calling you and writing to you to help with the optimization so that you could make the most of our app but unfortunately we were unable to reach you. If you are still looking for a solution please do reach out to us at support@swymcorp.com and we will be more than happy to help you make the best use of our app.