Swym Wishlist Plus
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We're finding out problems and bugs and their live-chat support is either non responsive or replies limited not addressing issues we've reported. Very frustrating. If their support and tech issues do not get resolved, we'll likely uninstall and move on to a better wishlist solution.
I tried making this app work after installing it in July. It didn't, so I uninstalled it.
Thought I'd have another go........still the same now in October.
It's so sad. It simply does not show on my store.
Thank you for taking the time to try out our Wishlist Plus app once again. We appreciate it. However, we are sorry to see that it is not showing up in your store. Wishlist Plus is designed to work on all Shopify themes and so it should work by default on your store as well.
If you are still looking for a solution, please can you install the app once again and let us know? We will be happy to check the setup and make sure it works as expected on the theme that you are using. Please let us know if you are available for a call as well. We would be happy to get this resolved as soon as possible.
very bad, support is telling everything is working fine but it is not.
The app might look good, but their support is an absolute nightmare. Getting any real help takes forever (probably because of the time difference), and every time it’s a different person who clearly hasn’t read the previous messages. Tickets get raised and then just sit there with zero updates. Instead of an actual solution, you just get bombarded with useless automated replies. It’s infuriating.
Dear Merchant, i do not allow to use this app. They are not supportive at all. When things are requested, they always make up the excuses. Very complicated to deal this Indian scent. very complicated!!! This aop is not suitable for Builtin Shopify!!!! I'm not sure how other merchants gaved 5-star review to this app. Well that's the trues up!!!
help is very slow
Hello,
Thank you for trying the Wishlist Plus App. We checked the Wishlist Plus setup on your store, and it looks like all the elements of the app are working as expected.
We received your email regarding the app not working as expected and sent a reply within 10 minutes, along with screenshots showing how the features work. We also sent follow-up emails to see how we could help, but we did not hear back from you.
The app is up and running on your store. Please feel free to reach out to us via email if you need any assistance, and we will be happy to help!
I was not happy. Much too complicated, thousands of options I dont need and what I set up in the app was not working so the support had to code all. After 2 days of trying I was so unhappy I deinstalled it. Also no beautiful layout on wishlist page :-(
If you only want hearts on products and one wishlist page, your are wrong here!
Thank you for sharing your feedback. We're sorry to learn that your experience with our app fell short of your expectations.
We strive to offer a powerful and flexible wishlist solution, which comes with a wide range of customization options. However, we understand that for some users looking for a simple plug-and-play tool, it can feel overwhelming, and we assure you that we are working on our product improvements frequently to make sure it suits your needs, and we will incorporate your feedback when we make the next set of changes.
While our support team is always happy to assist with custom setups, we understand that needing extra help isn’t ideal when you're looking for something simple and fast. However, if you are still looking for the Wishlist Plus solution, we will be more than happy to help you set up the basic functions with ease.
I'm using Symmetry, which is the third most popular Shopify theme, but it doesn’t function properly.
It works on the first page of the collection, but NOT on the second page.
It does NOT work in the "You may also like" section below the product detail page.
When you select options like "New to Old" or "Best Seller" in the collection page filters, it does NOT work.
On collection and product pages, the favorite/like count appears only after 5–10 seconds.
I’m tired of opening a new ticket every day for a different issue. I'm now considering alternatives. These are just the bugs I’ve personally found — who knows how many other parts of the site are affected?
The support team is trying to help, but I'm spending so much time reporting bugs and waiting for fixes that I can't focus on my actual business.
Additionally, we’re on the Pro plan at $59 per month because the lower plan automatically shuts off once a specific limit is reached.
Our plan was changed unilaterally and we had to pay more. Be aware.
The plan quota was NOT announced anywhere when we installed this app. This was a sudden change and we literally were forced to pay more to use the app. Something totally unexpected and not disclosed during the initial negotiations.
Thank you for taking the time to share your feedback. Your input is truly appreciated, and we are sorry to hear that your experience with our app did not meet your expectations.
On checking why you received the upgrade emails we noticed that you had reached the app usage quota for your plan. We send out alerts when you’ve used up 80% of your quota so that you can upgrade the app on time, and to avoid any disruptions to your customers. The plan quotas and site session traffic limits are, in fact, published on our Pricing page, so I am sorry this came as a surprise to you and that you felt you were being forced to upgrade. We were merely enforcing the plan limits/rules that are clearly documented.
In any event, we tried reaching out to you via email so we can get this resolved for you, and are waiting to hear back. We value your experience with our app, and we would love the opportunity to discuss this further with you. Please don't hesitate to contact us at your convenience via email.
Gros problèmes de synchronisations l'app n'écoute rien...