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I love this app so much. Really easy to install and you're able to design the look and placement of the wishlist button. I came across an issue and contacted the support team. I then added them to my staff accounts and they were very kind and eager to help me. They ended up fixing the error I made and I could not be happier with the service and support.
It easy to set up and seems to work well for beginners.. It is, however, very frustrating that we have minimal customization abilities. We had to upgrade to $100 a month just to get the button color changed on the notification emails - but I had to be in contact with their support to do that, there's no CSS or anything. They are willing to customize them for you, but that's not too great for well-established businesses who want and need those capabilities without having to get customer service to do everything. Also, can't change who the tests get sent to, so if you work on the site/app but aren't the "owner," you don't have access to that. While our customer service person was nice and professional and did what he could to help (which is appreciated!), something that could have taken me 2-3 hours took me weeks of back and forth. We, unfortunately, won't be using this app much longer since giving our customers robust wishlist capabilities is a big feature we wanted for our site.
Thank you for taking the time to leave us a review. We are happy to hear that the initial setup and the experience with our support person were positive but we are also disappointed that you are uninstalling the app because it won’t work for you.
We agree it’s frustrating to have to rely on our support team to make the seemingly simple customization changes that you were looking to make. We provide some basic customization options today but we can clearly do more. And we are making that a priority. Over the next few releases, we are working on a plan to launch multiple enhancements that’ll give you more control over the UI experience that the app supports and enable you to customize the app as you see fit.
If you wouldn’t mind, we would be grateful for the opportunity to jump on a call and understand the gaps that are prompting you to move to a different app. The level of visibility into the app metrics and engagement data that we provide is something that many of the 20,000+ merchants that currently use our app give us very favorable feedback on, including some very large Shopify Plus brands. If we could get some time with you to understand your requirements better and see how we can help, we would really appreciate that. Our team has already reached out to you to set up the discussion, and we look forward to hearing from you.
This app works wonderfully with my store, and their support was top notch - very helpful when I had questions or needed some simple modifications to make it work well with my store.
So far so good and the customer service is amazing!! I needed a customization to make the app work for my needs and they accommodated me. They not only made the adjustment I needed they did it quickly and kept in contact with me along the way. Don't hesitate to give them a try. I'm glad I did!!
Very good app and very nice support. They are quick to respond and as quick to do customization regarding your request. If you got problems in setting it up or positioning it on your website they'll help you with it. 5 stars in those regards. Only thing that makes this app not 5 stars for me is, that it does not support multi language and multi currency features. Based on the supports response on that matter, this must be customized by external developers as of now. Though, he said that they're working on those two features. If these functions become standard, then its easily 5 stars to me.
The customer service is wonderful! After having a bit of a difficult time trying to install one aspect of the wishlist (the heart header) I contacted customer support and within minutes they had it up and running on my site. A true joy! I'm a new user to this app, but so far it has been great and I've already seen customers using the wishlist within just hours of setting it up.
Great app with good customer service! We definitely recommend having a wishlist, to keep your shoppers coming back.
This app looks amazing on the webshop. Works really well, and super quick and friendly customer service. Can definitely recommend it!
10+++.
It is very modern looking and will give your site an expensive look. It does so much.
Also, it is super easy to install. No messing with code.
I can't believe this is free. Thank you Swym! I look forward to additional features you will be adding.
I wish I could keep this a secret, but the developers deserve credit. :)
Easy to install. Works as advertised. Help desk was very quick when we had an issue with our mobile app.