Swym Wishlist Plus
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Had an issue with our site not showing the wishlist button on quickview. Super fast and helpful customer service! Love the app too!
Great customer service. Great app.
Very fast and helpful support. App does exactly what we needed it to. Thank you.
We've only been using the app for a short period, but so far the service is top notch and the app works seemlessly. Would recommend.
A must have app. Wishlist plus contains all you need for the customers creating their lists. You can adjust the design, level of integration and follow useful analytics. The support is quick to help, very kind and proactive.
Good app and Team customer Service.
Just wishing the pricing is adjusted for small Businesses soon ..
Cheers
The app overall runs very well and it seems to be getting used, which is great for my customers. I love that if you upgrade to the first paid package, the team works to help you customize the WISHLIST pages and pop ups to match your shop’s aesthetic. I do wish their was a real time chat option for troubleshooting or asking general questions. With that said email is pretty quick and the staff is quite helpful. So far so good! Loving it.
Love it! Very easy to install and setup as you wish. AMAZING customer service too. Thanks guys keep up the great work.
I love this app so much. Really easy to install and you're able to design the look and placement of the wishlist button. I came across an issue and contacted the support team. I then added them to my staff accounts and they were very kind and eager to help me. They ended up fixing the error I made and I could not be happier with the service and support.
It easy to set up and seems to work well for beginners.. It is, however, very frustrating that we have minimal customization abilities. We had to upgrade to $100 a month just to get the button color changed on the notification emails - but I had to be in contact with their support to do that, there's no CSS or anything. They are willing to customize them for you, but that's not too great for well-established businesses who want and need those capabilities without having to get customer service to do everything. Also, can't change who the tests get sent to, so if you work on the site/app but aren't the "owner," you don't have access to that. While our customer service person was nice and professional and did what he could to help (which is appreciated!), something that could have taken me 2-3 hours took me weeks of back and forth. We, unfortunately, won't be using this app much longer since giving our customers robust wishlist capabilities is a big feature we wanted for our site.
Thank you for taking the time to leave us a review. We are happy to hear that the initial setup and the experience with our support person were positive but we are also disappointed that you are uninstalling the app because it won’t work for you.
We agree it’s frustrating to have to rely on our support team to make the seemingly simple customization changes that you were looking to make. We provide some basic customization options today but we can clearly do more. And we are making that a priority. Over the next few releases, we are working on a plan to launch multiple enhancements that’ll give you more control over the UI experience that the app supports and enable you to customize the app as you see fit.
If you wouldn’t mind, we would be grateful for the opportunity to jump on a call and understand the gaps that are prompting you to move to a different app. The level of visibility into the app metrics and engagement data that we provide is something that many of the 20,000+ merchants that currently use our app give us very favorable feedback on, including some very large Shopify Plus brands. If we could get some time with you to understand your requirements better and see how we can help, we would really appreciate that. Our team has already reached out to you to set up the discussion, and we look forward to hearing from you.