Swym Wishlist Plus
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Honestly this application is pure rubbish as well as the support provided. The wishlist button lags behind a good couple of seconds which looks terrible in a store and I have been exchanging mails for the past two weeks to hardcode the button to go around the issue. The instructions are not clear and not even with help of AI we were able to make it work properly. Feature like the auto saving come enabled by default so that the "likes" are consumed fast so that you need to purchase a higher tier. All put together a bad experience and a waste of time.
Thank you for taking the time to share your feedback, your experience matters to us and we'd love the chance to make it right.
Our app works seamlessly with most Shopify themes out of the box, however for certain themes, small adjustments are needed to ensure the button integrates well, which was the case here. Our team has since made those changes and the button should now work as expected.
Your feedback on our implementation instructions is well noted, and we're continuously working to make our documentation clearer and easier to follow.
Regarding the Smart Save feature, this is designed to help capture high-intent shoppers and is not intended to consume credits unfairly. It can absolutely be turned off, and we're working on making that clearer upfront for all our merchants.
Please don't hesitate to reach out if you still have any concerns and we will personally work with you every step of the way.
This app is a scam. It automatically adds items to your wishlist simply by browsing a product event, even if you don’t want to. This means you use up credits on wishlists that no one has set up.
We're sorry for the confusion this has caused. That's definitely not the experience we want for you!
What you encountered is our "Smart Save" feature, which automatically adds products to a shopper's wishlist when they visit the same product page multiple times. It's designed to help capture high-intent shoppers, but we completely understand that it can be surprising if you weren't expecting it and that it led to wishlist credits being used up faster than anticipated.
The good news is that Smart Save can be easily customized or turned off entirely, and we'd love the chance to make this right. If you're open to giving Wishlist Plus another try, please reinstall the app and reach out to us directly. We'll personally walk you through the setup, make sure the configuration fits your needs, and ensure you're on the right plan.
We appreciate your honest feedback — it helps us communicate our features more clearly. We hope to have the chance to earn back your trust!
The custom implementation is difficult and creates additional technical issues instead of solving them. Support does not have live chat, which makes troubleshooting slow and frustrating. Also, the integration with customer notification emails does not work properly. Overall, too much complexity and not enough reliability.
Hello,
We'd love to understand more about the custom implementation you were trying to achieve so we can help you get there.Our team has helped many merchants work through intricate implementations and we want to make sure you're not navigating that alone.
Regarding live chat, we hear you. This is currently available on higher-tier plans, but your feedback is noted and we're actively working to make it more accessible. In the meantime, we're committed to making our email support as responsive as possible.
As for the customer notification email integration, we'd love to dig into this with you directly to identify what's going wrong and get it working as it should.
We have already reached out to you via email, and we would be happy to personally work with you every step of the way, from setup to resolving the integration issues. Please get back to us via email and give us an opportunity to work on this with you.
Update: Tons of bugs. Literally left and right. And upon reporting them their team asks for videos as if my explanations aren’t sufficient. Their live chat isn’t live. They barely ever respond. Sometimes with days delays sometimes (if you’re lucky) hours and very likely with a weak response. Our experience is going from terrible to worst.
We're finding out problems and bugs and their live-chat support is either non responsive or replies limited not addressing issues we've reported. Very frustrating. If their support and tech issues do not get resolved, we'll likely uninstall and move on to a better wishlist solution.
I'll probably change it later, but I give this app 1 star out of 5 since the plugin doesn't work! Yesterday I uploaded it to my Shopify store, and it was running perfectly, and 2 hours later it started crashing, the icon showing and not showing. I tried to uninstall the app and download it again; nothing has changed! I therefore give it a solid 1 star out of 5.
Our plan was changed unilaterally and we had to pay more. Be aware.
The plan quota was NOT announced anywhere when we installed this app. This was a sudden change and we literally were forced to pay more to use the app. Something totally unexpected and not disclosed during the initial negotiations.
Thank you for taking the time to share your feedback. Your input is truly appreciated, and we are sorry to hear that your experience with our app did not meet your expectations.
On checking why you received the upgrade emails we noticed that you had reached the app usage quota for your plan. We send out alerts when you’ve used up 80% of your quota so that you can upgrade the app on time, and to avoid any disruptions to your customers. The plan quotas and site session traffic limits are, in fact, published on our Pricing page, so I am sorry this came as a surprise to you and that you felt you were being forced to upgrade. We were merely enforcing the plan limits/rules that are clearly documented.
In any event, we tried reaching out to you via email so we can get this resolved for you, and are waiting to hear back. We value your experience with our app, and we would love the opportunity to discuss this further with you. Please don't hesitate to contact us at your convenience via email.
I'm using Symmetry, which is the third most popular Shopify theme, but it doesn’t function properly.
It works on the first page of the collection, but NOT on the second page.
It does NOT work in the "You may also like" section below the product detail page.
When you select options like "New to Old" or "Best Seller" in the collection page filters, it does NOT work.
On collection and product pages, the favorite/like count appears only after 5–10 seconds.
I’m tired of opening a new ticket every day for a different issue. I'm now considering alternatives. These are just the bugs I’ve personally found — who knows how many other parts of the site are affected?
The support team is trying to help, but I'm spending so much time reporting bugs and waiting for fixes that I can't focus on my actual business.
Additionally, we’re on the Pro plan at $59 per month because the lower plan automatically shuts off once a specific limit is reached.
The worst customer support I have seen, and I have seen a lot of people, these guys are first of all late to answer, then only repeat the same solutions again and again and again, feels like I am talking to AI.
Seriously only add this app if you want hassle
Thank you for sharing your feedback with us. We appreciate you leaving a review, though we're sorry to hear that your experience with our app did not meet your expectations.
While reviewing your store's configuration, we noticed that the Add to Wishlist button on the collections page had a few incomplete classes due to which the buttons were not working as expected. Making changes to this code will fix the button and we can surely get that fixed for you.
Nevertheless, this is certainly not the experience we want our valuable customers like you to have. If you are still looking for a solution please reply to our email and we will get this resolved for you. If a call works better we would be more than happy to help resolve your concerns over a call as well.
The app might look good, but their support is an absolute nightmare. Getting any real help takes forever (probably because of the time difference), and every time it’s a different person who clearly hasn’t read the previous messages. Tickets get raised and then just sit there with zero updates. Instead of an actual solution, you just get bombarded with useless automated replies. It’s infuriating.
We tried Wishlist Plus for 2 months and it was seemingly ok for the first month, but during the second month of the Pro plan with 10K action limits, we hit this limit and the app just completely shut down disappearing from our website, surprising a lot of our customers who were just starting to use the app. They wanted me to get on a video meeting call just to get the next tier of pricing and when I did (after 1 week of waiting), the offer was to upgrade to the Enterprise plan at $299 a month. What an annoying bait tactic. I do not recommend this app to anyone who does not want to pay $299 just to get a wishlist function on your store. 10K actions is not enough for even mid-level traffic stores like ours. We have moved to Swish, which is only $49 a month and has unlimited wishlist actions each month.
Thanks for sharing your feedback — we're really sorry for the disruption and frustration this caused. Our pricing plans are based on usage and value we deliver, and the quota limits for our plans are published clearly on our app listing. We do alert merchants ahead of any quota breaches to avoid issues like this so we can work with them to find a mutually acceptable solution, and we are sorry that the process was unduly delayed in this case.
Our goal was to have a more tailored conversation to ensure the app's value was being fully realized, not to create friction. We are committed to being a merchant-first company, and we recognize that didn’t come through in your interaction with us. We hear your feedback loud and clear, and will address the issues you flagged swiftly to ensure we get back to the high standards we hold ourselves to.
Thank you again for your candid feedback, we appreciate you giving us a try and are taking this seriously as we improve how we support growing brands.
