Swym Wishlist Plus

I had a very disappointing experience with this app. During development of my Shopify store, the app was somehow recording hundreds of wishlist actions even though my developers and I weren't actually clicking the wishlist button. When I contacted support, they explained this was due to a "Smart Save" feature that had been enabled automatically without my knowledge, which could add products to wishlists based on shopper interactions rather than an explicit click.

Because of this, my free plan limit of 500 wishlist actions was exhausted before my store had even launched, forcing me onto a paid plan simply to keep the wishlist functionality available. I only discovered what had happened after the app disabled the wishlist because I hadn't upgraded.

The frustrating part is that once my store was live, the analytics showed customers rarely used the wishlist feature. The automatic "Smart Save" behaviour had artificially inflated my usage (without my knowledge until I sought an explanation as to how I could have possibly exceeded the 500 uses pre-launch), meaning I ended up paying for a plan I likely never needed. When I later asked to move back to the free plan, I was told that was no longer possible.

I found it very disappointing that a feature capable of consuming the free plan allowance was enabled without my knowledge. Had it been opt-in rather than enabled by default, none of this would have happened. Based on my experience, I wouldn't recommend this app.

Honestly this application is pure rubbish as well as the support provided. The wishlist button lags behind a good couple of seconds which looks terrible in a store and I have been exchanging mails for the past two weeks to hardcode the button to go around the issue. The instructions are not clear and not even with help of AI we were able to make it work properly. Feature like the auto saving come enabled by default so that the "likes" are consumed fast so that you need to purchase a higher tier. All put together a bad experience and a waste of time.

The custom implementation is difficult and creates additional technical issues instead of solving them. Support does not have live chat, which makes troubleshooting slow and frustrating. Also, the integration with customer notification emails does not work properly. Overall, too much complexity and not enough reliability.

This app is a scam. It automatically adds items to your wishlist simply by browsing a product event, even if you don’t want to. This means you use up credits on wishlists that no one has set up.

I'll probably change it later, but I give this app 1 star out of 5 since the plugin doesn't work! Yesterday I uploaded it to my Shopify store, and it was running perfectly, and 2 hours later it started crashing, the icon showing and not showing. I tried to uninstall the app and download it again; nothing has changed! I therefore give it a solid 1 star out of 5.

I tried making this app work after installing it in July. It didn't, so I uninstalled it.
Thought I'd have another go........still the same now in October.
It's so sad. It simply does not show on my store.

The app might look good, but their support is an absolute nightmare. Getting any real help takes forever (probably because of the time difference), and every time it’s a different person who clearly hasn’t read the previous messages. Tickets get raised and then just sit there with zero updates. Instead of an actual solution, you just get bombarded with useless automated replies. It’s infuriating.

I'm using Symmetry, which is the third most popular Shopify theme, but it doesn’t function properly.

It works on the first page of the collection, but NOT on the second page.

It does NOT work in the "You may also like" section below the product detail page.

When you select options like "New to Old" or "Best Seller" in the collection page filters, it does NOT work.

On collection and product pages, the favorite/like count appears only after 5–10 seconds.

I’m tired of opening a new ticket every day for a different issue. I'm now considering alternatives. These are just the bugs I’ve personally found — who knows how many other parts of the site are affected?

The support team is trying to help, but I'm spending so much time reporting bugs and waiting for fixes that I can't focus on my actual business.

Additionally, we’re on the Pro plan at $59 per month because the lower plan automatically shuts off once a specific limit is reached.

We tried Wishlist Plus for 2 months and it was seemingly ok for the first month, but during the second month of the Pro plan with 10K action limits, we hit this limit and the app just completely shut down disappearing from our website, surprising a lot of our customers who were just starting to use the app. They wanted me to get on a video meeting call just to get the next tier of pricing and when I did (after 1 week of waiting), the offer was to upgrade to the Enterprise plan at $299 a month. What an annoying bait tactic. I do not recommend this app to anyone who does not want to pay $299 just to get a wishlist function on your store. 10K actions is not enough for even mid-level traffic stores like ours. We have moved to Swish, which is only $49 a month and has unlimited wishlist actions each month.

BEWARE. We've paid $199 for the enterprise plan for three months and the app is still not live. The integration is terrible. The support is great to check in every week to ask if you need help, but then offer no real help with the problems. There are other apps that provide similar features that are way better- choose one of those and stay away from this nightmare. Costly mistake.