Swym Wishlist Plus
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very bad, support is telling everything is working fine but it is not.
help is very slow
Hello,
Thank you for trying the Wishlist Plus App. We checked the Wishlist Plus setup on your store, and it looks like all the elements of the app are working as expected.
We received your email regarding the app not working as expected and sent a reply within 10 minutes, along with screenshots showing how the features work. We also sent follow-up emails to see how we could help, but we did not hear back from you.
The app is up and running on your store. Please feel free to reach out to us via email if you need any assistance, and we will be happy to help!
The most confusing, broken, half baked user interface I have ever seen. Don't bother.
Thank you for sharing your feedback with us. We genuinely appreciate you taking the time to leave a review, though we're sorry to hear that your experience with our app did not meet your expectations.
Upon reviewing your requirement and the store's configuration, we noticed that the Mail List checkbox is disabled. This setting impacts the emails captured via the Guest User Popup, due to which the entries appear as "No" under the Opted for Marketing List column. Additionally, for product email updates, we observed that Klaviyo is enabled for your store. To ensure emails are sent to customers, the necessary flows should be built and activated within Klaviyo.
We understand the confusion this might have caused, and we tried to explain the same in our chat conversation as well. We will be more than happy to assist you with the end-to-end setup and provide further clarification and support for the features. Please reply to our email and let us know if we can take care of this for you or we would be happy to jump on a call whenever it’s convenient for you and help you set up the app.
This app ruin my Store, be aware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you for taking the time to share your feedback about your experience with us. We wanted to let you know that we have taken extreme care in designing our apps in a way that it doesn't impact your store performance since that is supercritical. We make sure our app snippets load last on your website so that we don’t hinder the website's performance in any way.
We would love to hear more about the issues you are facing with the app as we couldn’t find any contacts or support tickets from you. Any further context on the issue you are facing will help us look into this further for you. We have tried reaching out to you via email to get some insights so that we can validate and assist you further. We request you to reply to our email with the app-related issues you are facing and we would be happy to take care of them for you.
The app doesn't allow overseas stores to translate it without paying (it's basically a "tax" on foreign stores). Also, after you remove the app, the floating button remains in your store... apparently you need to remove it manually from your theme code. Waste of time.
Update: developer replied that the translation that you could make yourself is disclosed in the pricing plans. Yes, I know that, and I find that an abusive policy.
I had already removed the button from the theme manually myself, it wasn't a cached version. Unfortunately people are going to have problems with these leftovers. Here's the thing: I'm not against paying for apps, I do it all the time. But your company should seriously consider an equal treatment of store owners. Just because your store is in another country whose main language is not English doesn't mean you should pay JUST so you can translate the app yourself, that's, honestly, ridiculous. I would rather pay for another app (even more) that allows me to AT LEAST TRY IT DURING A TRIAL PERIOD IN MY OWN LANGUAGE. How am I going to even try the app if I have to pay to translate the app myself? Seriously, it's ridiculous, it's the applefication of ecommerce.
Thank you for trying out our app and for your review. I am sorry to hear that we wasted your time but we do document clearly that translation support is only available on our paid plans in our pricing plans. As for removing the app, the floating button does get removed but the browser was likely rendering a cached version of the page. We lose access the moment you uninstall the app and that prevents us from cleaning up all our files - am sorry about that but its unfortunately a limitation that we can't do much about. We've documented the steps to remove any remnants in this detailed blog post(https://swym.it/how-do-i-clean-up-my-store-after-i-uninstall-wishlist-plus/) but our support team will help you with the removal as well if you like.
