Swym Wishlist Plus
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What "Non-English support" means from a very helpful CS:
"Sorry about that. Our dashbaord is still configured to support just english"
I was baited to install this app and my precious time was gone configuring it.
I chose to test their plans for the website plugin, but no matter what I did, I couldn't click any buttons on the 'Welcome to Wishlist Plus' page. It took me half an hour, and I'm really disappointed.
Thank you for taking the time to share your valuable feedback. Your input is truly appreciated, and we regret to hear that your experience with our app did not meet your expectations.
Upon investigating the issue, we found that clicking on the "Go to theme editor" button did not redirect to the theme customizer as expected. This typically occurs when a browser has a popup blocker configuration enabled and we suspect that this could have been the issue on your end as well.
That said, we have checked our app setup on your store now and can confirm that it is functioning as expected. If you need further assistance or have any questions, please don't hesitate to reach out to us via email at your convenience and we will be happy to help.We are committed to providing a seamless experience with the app onboarding and setup, and your feedback helps us to continuously improve.
installed the app and it defaulted to installing on an old theme and broke our site. Lucky i saved a backup of our current theme before installing this app. dont recommend
Thank you for taking the time to share your valuable feedback. Your input is truly appreciated, and we are disappointed to hear that your experience with our app did not meet your expectations.
While installing the app, you will see a dropdown that allows you to choose the theme you want to enable the app on and we make sure that we do not touch any other themes. Hence there is no way the app will get enabled on an old theme unless it is selected.
We have also taken extra care to make sure that our app is compatible with all Shopify themes so that it does not break the store in any way.
We tried reaching out to you, to see if we can set up the app for you in a way that it is most suitable for the theme you are using however we did not hear back from you. If you are still interested in exploring the benefits of our Wishlist Plus app, please don't hesitate to contact us at your convenience via email. We are dedicated to assisting you and enhancing your experience with us.
help is very slow
Hello,
Thank you for trying the Wishlist Plus App. We checked the Wishlist Plus setup on your store, and it looks like all the elements of the app are working as expected.
We received your email regarding the app not working as expected and sent a reply within 10 minutes, along with screenshots showing how the features work. We also sent follow-up emails to see how we could help, but we did not hear back from you.
The app is up and running on your store. Please feel free to reach out to us via email if you need any assistance, and we will be happy to help!
Impossible remove the icon, its not working.... its not useful.... please remove it from my store please....
Thank you for taking the time to leave a review.
Upon reviewing your store, we noticed that the app setup is not yet complete. As a result, none of our app scripts have been injected into your store yet, and thus the wishlist-related icons currently displayed appear to belong to different apps, and not from Wishlist Plus.
We tried reaching out to you to clarify this, but we did not hear back from you. We would love the opportunity to assist you in setting up our app and resolving any concerns you may have. If you are still looking for a solution, please reply to our email. We’ll be happy to help you resolve any issues with the existing icons and set our app up as well.
The app doesn't allow overseas stores to translate it without paying (it's basically a "tax" on foreign stores). Also, after you remove the app, the floating button remains in your store... apparently you need to remove it manually from your theme code. Waste of time.
Update: developer replied that the translation that you could make yourself is disclosed in the pricing plans. Yes, I know that, and I find that an abusive policy.
I had already removed the button from the theme manually myself, it wasn't a cached version. Unfortunately people are going to have problems with these leftovers. Here's the thing: I'm not against paying for apps, I do it all the time. But your company should seriously consider an equal treatment of store owners. Just because your store is in another country whose main language is not English doesn't mean you should pay JUST so you can translate the app yourself, that's, honestly, ridiculous. I would rather pay for another app (even more) that allows me to AT LEAST TRY IT DURING A TRIAL PERIOD IN MY OWN LANGUAGE. How am I going to even try the app if I have to pay to translate the app myself? Seriously, it's ridiculous, it's the applefication of ecommerce.
Thank you for trying out our app and for your review. I am sorry to hear that we wasted your time but we do document clearly that translation support is only available on our paid plans in our pricing plans. As for removing the app, the floating button does get removed but the browser was likely rendering a cached version of the page. We lose access the moment you uninstall the app and that prevents us from cleaning up all our files - am sorry about that but its unfortunately a limitation that we can't do much about. We've documented the steps to remove any remnants in this detailed blog post(https://swym.it/how-do-i-clean-up-my-store-after-i-uninstall-wishlist-plus/) but our support team will help you with the removal as well if you like.
