Swym Wishlist Plus

Thank you for sharing your feedback with us. We appreciate you leaving a review, though we're sorry to hear that your experience with our app did not meet your expectations.

While reviewing your store's configuration, we noticed that the Add to Wishlist button on the collections page had a few incomplete classes due to which the buttons were not working as expected. Making changes to this code will fix the button and we can surely get that fixed for you.

Nevertheless, this is certainly not the experience we want our valuable customers like you to have. If you are still looking for a solution please reply to our email and we will get this resolved for you. If a call works better we would be more than happy to help resolve your concerns over a call as well.

Thank you for sharing your feedback with us. We genuinely appreciate you taking the time to leave a review, though we're sorry to hear that your experience with our app did not meet your expectations.

Upon reviewing your requirement and the store's configuration, we noticed that the Mail List checkbox is disabled. This setting impacts the emails captured via the Guest User Popup, due to which the entries appear as "No" under the Opted for Marketing List column. Additionally, for product email updates, we observed that Klaviyo is enabled for your store. To ensure emails are sent to customers, the necessary flows should be built and activated within Klaviyo.

We understand the confusion this might have caused, and we tried to explain the same in our chat conversation as well. We will be more than happy to assist you with the end-to-end setup and provide further clarification and support for the features. Please reply to our email and let us know if we can take care of this for you or we would be happy to jump on a call whenever it’s convenient for you and help you set up the app.

Thank you for taking the time to share your valuable feedback. Your input is truly appreciated, and we regret to hear that your experience with our app did not meet your expectations.

Upon investigating the issue, we found that clicking on the "Go to theme editor" button did not redirect to the theme customizer as expected. This typically occurs when a browser has a popup blocker configuration enabled and we suspect that this could have been the issue on your end as well.

That said, we have checked our app setup on your store now and can confirm that it is functioning as expected. If you need further assistance or have any questions, please don't hesitate to reach out to us via email at your convenience and we will be happy to help.We are committed to providing a seamless experience with the app onboarding and setup, and your feedback helps us to continuously improve.

Thank you for taking the time to share your feedback. Your input is truly appreciated, and we are sorry to hear that your experience with our app did not meet your expectations.

On checking why you received the upgrade emails we noticed that you had reached the app usage quota for your plan. We send out alerts when you’ve used up 80% of your quota so that you can upgrade the app on time, and to avoid any disruptions to your customers. The plan quotas and site session traffic limits are, in fact, published on our Pricing page, so I am sorry this came as a surprise to you and that you felt you were being forced to upgrade. We were merely enforcing the plan limits/rules that are clearly documented.

In any event, we tried reaching out to you via email so we can get this resolved for you, and are waiting to hear back. We value your experience with our app, and we would love the opportunity to discuss this further with you. Please don't hesitate to contact us at your convenience via email.

Thank you for taking the time to leave a review.

Upon reviewing your store, we noticed that the app setup is not yet complete. As a result, none of our app scripts have been injected into your store yet, and thus the wishlist-related icons currently displayed appear to belong to different apps, and not from Wishlist Plus.

We tried reaching out to you to clarify this, but we did not hear back from you. We would love the opportunity to assist you in setting up our app and resolving any concerns you may have. If you are still looking for a solution, please reply to our email. We’ll be happy to help you resolve any issues with the existing icons and set our app up as well.

Thank you for taking the time to share your valuable feedback. Your input is truly appreciated, and we are disappointed to hear that your experience with our app did not meet your expectations.

While installing the app, you will see a dropdown that allows you to choose the theme you want to enable the app on and we make sure that we do not touch any other themes. Hence there is no way the app will get enabled on an old theme unless it is selected.

We have also taken extra care to make sure that our app is compatible with all Shopify themes so that it does not break the store in any way.

We tried reaching out to you, to see if we can set up the app for you in a way that it is most suitable for the theme you are using however we did not hear back from you. If you are still interested in exploring the benefits of our Wishlist Plus app, please don't hesitate to contact us at your convenience via email. We are dedicated to assisting you and enhancing your experience with us.

Hello Mary,

Thank you for taking the time to leave us a review. We generally follow the process of not making any code edits to the live theme without approval - and that's been true in your case as well. We have been updating only the draft theme that you had created for us. Our support team has shared a video recording of the edits that were made which clearly highlighted the theme name. We'd never intentionally create issues with the theme files and crash your store.

We have requested multiple times to get on a call with us to explain the errors in the draft theme and why we feel the error was pointing to a different source. We still want to help you in removing the app snippets from your theme files. Our team has responded to your email, hopefully, we can get on call this time, to address the open issues.