Swym Wishlist Plus
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Update: Tons of bugs. Literally left and right. And upon reporting them their team asks for videos as if my explanations aren’t sufficient. Their live chat isn’t live. They barely ever respond. Sometimes with days delays sometimes (if you’re lucky) hours and very likely with a weak response. Our experience is going from terrible to worst.
We're finding out problems and bugs and their live-chat support is either non responsive or replies limited not addressing issues we've reported. Very frustrating. If their support and tech issues do not get resolved, we'll likely uninstall and move on to a better wishlist solution.
I tried making this app work after installing it in July. It didn't, so I uninstalled it.
Thought I'd have another go........still the same now in October.
It's so sad. It simply does not show on my store.
Thank you for taking the time to try out our Wishlist Plus app once again. We appreciate it. However, we are sorry to see that it is not showing up in your store. Wishlist Plus is designed to work on all Shopify themes and so it should work by default on your store as well.
If you are still looking for a solution, please can you install the app once again and let us know? We will be happy to check the setup and make sure it works as expected on the theme that you are using. Please let us know if you are available for a call as well. We would be happy to get this resolved as soon as possible.
very bad, support is telling everything is working fine but it is not.
The app might look good, but their support is an absolute nightmare. Getting any real help takes forever (probably because of the time difference), and every time it’s a different person who clearly hasn’t read the previous messages. Tickets get raised and then just sit there with zero updates. Instead of an actual solution, you just get bombarded with useless automated replies. It’s infuriating.
help is very slow
Hello,
Thank you for trying the Wishlist Plus App. We checked the Wishlist Plus setup on your store, and it looks like all the elements of the app are working as expected.
We received your email regarding the app not working as expected and sent a reply within 10 minutes, along with screenshots showing how the features work. We also sent follow-up emails to see how we could help, but we did not hear back from you.
The app is up and running on your store. Please feel free to reach out to us via email if you need any assistance, and we will be happy to help!
I'm using Symmetry, which is the third most popular Shopify theme, but it doesn’t function properly.
It works on the first page of the collection, but NOT on the second page.
It does NOT work in the "You may also like" section below the product detail page.
When you select options like "New to Old" or "Best Seller" in the collection page filters, it does NOT work.
On collection and product pages, the favorite/like count appears only after 5–10 seconds.
I’m tired of opening a new ticket every day for a different issue. I'm now considering alternatives. These are just the bugs I’ve personally found — who knows how many other parts of the site are affected?
The support team is trying to help, but I'm spending so much time reporting bugs and waiting for fixes that I can't focus on my actual business.
Additionally, we’re on the Pro plan at $59 per month because the lower plan automatically shuts off once a specific limit is reached.
Our plan was changed unilaterally and we had to pay more. Be aware.
The plan quota was NOT announced anywhere when we installed this app. This was a sudden change and we literally were forced to pay more to use the app. Something totally unexpected and not disclosed during the initial negotiations.
Thank you for taking the time to share your feedback. Your input is truly appreciated, and we are sorry to hear that your experience with our app did not meet your expectations.
On checking why you received the upgrade emails we noticed that you had reached the app usage quota for your plan. We send out alerts when you’ve used up 80% of your quota so that you can upgrade the app on time, and to avoid any disruptions to your customers. The plan quotas and site session traffic limits are, in fact, published on our Pricing page, so I am sorry this came as a surprise to you and that you felt you were being forced to upgrade. We were merely enforcing the plan limits/rules that are clearly documented.
In any event, we tried reaching out to you via email so we can get this resolved for you, and are waiting to hear back. We value your experience with our app, and we would love the opportunity to discuss this further with you. Please don't hesitate to contact us at your convenience via email.
Upd 20.10.25. It was a great app, until it changed name. Now support is dead, app discount disappeared despite words of operator that it given forever. It doesn't worth it price
Great idea, many functions. App doesn't bring so many sales as it can: there are issues with translation, sometimes app admin pages response error 500. support answers fast, but works only 8/5 - not enough while boarding. Price is to high, but now it has a deal, because of it we still trying to implement.
The worst customer support I have seen, and I have seen a lot of people, these guys are first of all late to answer, then only repeat the same solutions again and again and again, feels like I am talking to AI.
Seriously only add this app if you want hassle
Thank you for sharing your feedback with us. We appreciate you leaving a review, though we're sorry to hear that your experience with our app did not meet your expectations.
While reviewing your store's configuration, we noticed that the Add to Wishlist button on the collections page had a few incomplete classes due to which the buttons were not working as expected. Making changes to this code will fix the button and we can surely get that fixed for you.
Nevertheless, this is certainly not the experience we want our valuable customers like you to have. If you are still looking for a solution please reply to our email and we will get this resolved for you. If a call works better we would be more than happy to help resolve your concerns over a call as well.
We tried Wishlist Plus for 2 months and it was seemingly ok for the first month, but during the second month of the Pro plan with 10K action limits, we hit this limit and the app just completely shut down disappearing from our website, surprising a lot of our customers who were just starting to use the app. They wanted me to get on a video meeting call just to get the next tier of pricing and when I did (after 1 week of waiting), the offer was to upgrade to the Enterprise plan at $299 a month. What an annoying bait tactic. I do not recommend this app to anyone who does not want to pay $299 just to get a wishlist function on your store. 10K actions is not enough for even mid-level traffic stores like ours. We have moved to Swish, which is only $49 a month and has unlimited wishlist actions each month.
Thanks for sharing your feedback — we're really sorry for the disruption and frustration this caused. Our pricing plans are based on usage and value we deliver, and the quota limits for our plans are published clearly on our app listing. We do alert merchants ahead of any quota breaches to avoid issues like this so we can work with them to find a mutually acceptable solution, and we are sorry that the process was unduly delayed in this case.
Our goal was to have a more tailored conversation to ensure the app's value was being fully realized, not to create friction. We are committed to being a merchant-first company, and we recognize that didn’t come through in your interaction with us. We hear your feedback loud and clear, and will address the issues you flagged swiftly to ensure we get back to the high standards we hold ourselves to.
Thank you again for your candid feedback, we appreciate you giving us a try and are taking this seriously as we improve how we support growing brands.