Recensioner (2 224)
Förfina
-
Efter omdömen
Very good app! I had a question and the customer support helped me immediately, best service I have ever experienced!
TERRIBLE. Slowed site down didnt load on every page one of the worst experiences ever had with an app company
Thank you for taking the time to share your feedback about your experience with us. We wanted to let you know that we have taken extreme care in designing our app in a way that doesn't impact your store performance in any way. We ensure our app snippets load last on your website so we don’t hinder the website's speed at any cost.
We wanted to check why the app was not loading on all the pages, which is usually not the case. However, it looks like you have uninstalled the app.
We tried calling you and reaching out to you via email so that we can help resolve any issues you were facing but we are yet to hear back from you. Kindly reply to our email and we will be more than happy to assist you to set up the app as expected.
I have installed this app, but am having a problem with it. The Support staff has been Super and very patient with me! I added a couple of items to my Wishlist as a test, used my personal email as the "buyer", but I cannot get to the Wishlist Page to see the items. They have tried it and they get to the page, so I am not sure where the problem is. Am hoping we can get this resolved because I do not want customers to have the same issue.
Update
I never ask for advanced customization or change because I read some of your reviews of customer who you claim is on the free plan saying that you guys did exactly the same thing I ask for, so tell me how did you help them if they are on the free plan?
You guys are just like many app developers
that ask for good reviews in exchange for extra features. Which I can upload screenshot.
These guys are money hungry and will not help if you are on their free plan, I ask for help and was told it for pay user and I needed to upgrade for them to help me. I downloaded WISHLIST HERO and they help me do the same thing I ask these guys to do for free and their plan is much cheaper and their customer service is amazing.
Thank you for your review. I am sorry that you feel the way you do, but I believe I should correct you and state the facts. The FREE plan works as advertised and all the features included in it are available to you for your store's usage forever. The vast majority of our merchants are on our free plan and completely satisfied with the app and getting value from it for their stores. And we are happy to continue supporting them. You requested that we make additional customization changes for your store - and those are only available on our more advanced plans. We shared our detailed documentation with you but you were not interested in doing it yourself. If we are making changes for you, we want to commit to the highest quality levels when doing so, and that does come at a cost.
Your comment about all our reviews being fake is not only unwarranted, it is also 100% inaccurate and insulting to all those wonderful customers that have worked with us and continue to be happy with our apps/service.
We are glad another app worked out well for you and we wish you the best with your store but we would urge you to keep in mind that like you, we also value our customers and work hard to give them a great experience. Good luck and take care!
Great customer support. They attended to my needs and communicated well. Highly recommended. Thanks
Amazing customer service, did everything i asked 100% on live chat.
Changed colours, fonts, and many other requests i had. Fantastic service and a fantastic app. Thanks so much
* Do Not Recommend*
The app offers very little customization, the support staff would ignore you for 20+ minutes on purpose, app loads slow on mobile.
Also their is many issues with the app not being visible at times. Many of the features do nothing and when asked if the staff would fix them they just told me to uninstall the app!
DISGUSTING SERVICE
The app does offer extensive customization options and we presented all those options to you (I am happy to share the full chat transcript if you like). We also recognize when our app doesn't meet your needs and acknowledged the same - and asked if you would like to uninstall and you responded that you would. Last but not the least, we were absolutely professional and respectful but you chose to use profanity that we do not appreciate and isn't something our friendly support personnel should have to be at the receiving end of. I am sorry once again that the app didn't work for you and hope you are able to find an ideal solution for your needs
Dennis helped me change the header button color very patiently and on time.
Very recommend this app. And app instruction and setting is friendly for me to set up.
I have just installed Wishlist Plus and got some problems of configuration, but the Customer service team helped me a lot and very very fast, still in the process of experimenting Wishlist App, thank you guys for saving me many hours of handling the problems ;)
So far so good. This app is the one i have been looking for. Instead of adding the items to your cart, there should be a separate section for product wish list. Thanks Dory for setting it up. It now matches my store theme!