Swym Wishlist Plus

I have been having constant issues with this app. I will watch the activity banner show constant updates on an item, view the report and it will not reflect the wishlisting activity that I am seeing. The wishlist takes hours, sometimes days to update and when I contact support they tell me everything is working fine on their end. I have contacted their support multiple times about the wishlisting button not showing on the product page and they keep telling me it's due to cookie settings. I can understand that, but I get numerous complaints from customers across different browsers and mobile that the heart is visible, but the wishlist button is not.

I experience this on two different browsers with cookies enabled. I do not experience this on other stores that have a wishlist function. This apps only purpose is to help me figure out how to proceed with stock and it is not fulfilling it's purpose.

I've also tried the app across two different themes and am experiencing the same issues.

I had a very disappointing experience with this app. During development of my Shopify store, the app was somehow recording hundreds of wishlist actions even though my developers and I weren't actually clicking the wishlist button. When I contacted support, they explained this was due to a "Smart Save" feature that had been enabled automatically without my knowledge, which could add products to wishlists based on shopper interactions rather than an explicit click.

Because of this, my free plan limit of 500 wishlist actions was exhausted before my store had even launched, forcing me onto a paid plan simply to keep the wishlist functionality available. I only discovered what had happened after the app disabled the wishlist because I hadn't upgraded.

The frustrating part is that once my store was live, the analytics showed customers rarely used the wishlist feature. The automatic "Smart Save" behaviour had artificially inflated my usage (without my knowledge until I sought an explanation as to how I could have possibly exceeded the 500 uses pre-launch), meaning I ended up paying for a plan I likely never needed. When I later asked to move back to the free plan, I was told that was no longer possible.

I found it very disappointing that a feature capable of consuming the free plan allowance was enabled without my knowledge. Had it been opt-in rather than enabled by default, none of this would have happened. Based on my experience, I wouldn't recommend this app.

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Honestly this application is pure rubbish as well as the support provided. The wishlist button lags behind a good couple of seconds which looks terrible in a store and I have been exchanging mails for the past two weeks to hardcode the button to go around the issue. The instructions are not clear and not even with help of AI we were able to make it work properly. Feature like the auto saving come enabled by default so that the "likes" are consumed fast so that you need to purchase a higher tier. All put together a bad experience and a waste of time.

Terrible—a plugin that is extremely difficult to use.

The custom implementation is difficult and creates additional technical issues instead of solving them. Support does not have live chat, which makes troubleshooting slow and frustrating. Also, the integration with customer notification emails does not work properly. Overall, too much complexity and not enough reliability.

This app is a scam. It automatically adds items to your wishlist simply by browsing a product event, even if you don’t want to. This means you use up credits on wishlists that no one has set up.

Update: Tons of bugs. Literally left and right. And upon reporting them their team asks for videos as if my explanations aren’t sufficient. Their live chat isn’t live. They barely ever respond. Sometimes with days delays sometimes (if you’re lucky) hours and very likely with a weak response. Our experience is going from terrible to worst.

We're finding out problems and bugs and their live-chat support is either non responsive or replies limited not addressing issues we've reported. Very frustrating. If their support and tech issues do not get resolved, we'll likely uninstall and move on to a better wishlist solution.

I tried making this app work after installing it in July. It didn't, so I uninstalled it.
Thought I'd have another go........still the same now in October.
It's so sad. It simply does not show on my store.

The app might look good, but their support is an absolute nightmare. Getting any real help takes forever (probably because of the time difference), and every time it’s a different person who clearly hasn’t read the previous messages. Tickets get raised and then just sit there with zero updates. Instead of an actual solution, you just get bombarded with useless automated replies. It’s infuriating.