評價 (2,224)
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12/16/2023 update
Be aware that you are unable to customize the wishlist email alert even though I paid $50+ each month! Their very professional support team made a stupid mistake about the price drop email, and made the compare price in red and sent to my customers! I asked them to change that, and one day later, and they told me confidently the issue was fixed! Guess what, the mistake still exists! That's the service I got!
12/20/2023 update
4 DAYS passed, and no one could fix the small CSS code problem, they even made the email worse, they are many error codes on the email header. God!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DO NOT RECOMMEND THIS AT ALL AND FIND ANOTHER APPS
Heavy app that slow down speed and not working properly.
This app ruin my Store, be aware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you for taking the time to share your feedback about your experience with us. We wanted to let you know that we have taken extreme care in designing our apps in a way that it doesn't impact your store performance since that is supercritical. We make sure our app snippets load last on your website so that we don’t hinder the website's performance in any way.
We would love to hear more about the issues you are facing with the app as we couldn’t find any contacts or support tickets from you. Any further context on the issue you are facing will help us look into this further for you. We have tried reaching out to you via email to get some insights so that we can validate and assist you further. We request you to reply to our email with the app-related issues you are facing and we would be happy to take care of them for you.
For some reason it does not one to add on my website? Not sure why, please kindly can a team member help me?
Hello there,
Thank you for reaching out with your request. We've tried to contact you on the email you had provided but have not heard back. Could you please respond to our email, or drop us a note at support@swymcorp.com so we can help resolve this for you?
Overpriced rubbish. $100 USD = $150 AUD for such a small feature worth no more that $10-15 max per month for something completely and utterly underwhelming. Customers don't actually use this feature like they claim.
Hello,
Thank you for taking the time to leave us a review. The default wishlist app functionality is designed to set up automatically on your store and helps generate user actions and revenue. We took a detailed look at your Wishlist implementation and noticed that you had used a custom implementation using our Javascript APIs. We also found certain gaps in the way the implementation is handled, due to which the customers might not have been able to make full use of the app.
We tried calling you and writing to you to help with the optimization so that you could make the most of our app but unfortunately we were unable to reach you. If you are still looking for a solution please do reach out to us at support@swymcorp.com and we will be more than happy to help you make the best use of our app.
I had very bad experience, Wishlist was blocked for several months , weeks, it never worked. No one did any help. Such a bad performing apps and support that we never imagined that we will get rid of wishlist plus. Today i removed it for no response , no help.
Hello,
Thank you for taking the time to leave us your review, and I am sorry to hear that you had a bad experience. I just checked our logs and I don't see any record of Wishlist being blocked - we don't technically block anyone, the app only gets paused if usage exceeds the allocated quota for the plan but that doesn't seem to have happened in your case. I see you opened a support request with us earlier today and someone from our team responded within a couple of hours, but you had already uninstalled the app by then. We certainly don't want our merchants having a bad experience with us, so please let us know how we can help. We look forward to hearing from you and getting the app working for your store.
If you're trying to get this app working with Klaviyo - then you have a lot of pain ahead of you. The Klaviyo integration was the main reason we selected this app over other wishlist apps. Given the mostly positive reviews, I was expecting the integration and set-up to be easy and well documented. It's neither. The support team is slow to respond, and when they do respond, the assume a level of understanding which I don't have. There is no documentation on how to complete the Klaviyo integration, and no documentation on how to set up the email flows. Seven weeks after installing the app, I'm still in the dark about what we need to do. I'm not an IT person, but the Swym support team seems to think I am. Proceed with caution.
Hello,
Thank you for your review. I am sorry that you had such a disappointing experience with us. I looked through the support request you had open with us and we didn't do nearly enough to make sure you had a smooth onboarding experience, so you are completely justified in feeling let down.
The Klaivyo integration steps are actually documented in detail on our site - you can access these docs at https://swym.it/playbooks/. I am not seeing that we shared this information with you, so we are reviewing our support response to see why that didn't happen. Please accept my sincere apologies, this is not the standard we strive for and we have certainly fallen short in this case. We will follow up with you via email to try and make this right for you, please consider giving us an opportunity to do so.
Sincerely,
Arvind
Cancelled the app and the developer is still taking payments from our card, initially responded to a query about it but now no responses or update or our money back.
Wishlist Plus doesn't work in my store. I have sent an email before few days and asked for collaborator access and I grated immediately. and it been a few days and no one logged in my store to check the issue.
Worse app ever... Completely overtook my store. Change "add to cart" to "add to wishlist" and then when I uninstalled it, I now have no button at all. I had 5 potential customers on my site and they couldn't even think to buy anything because there wasn't an option.
Thank you for your review. Our app codes are designed to inject the Add to Wishlist button dynamically on the product pages, without making any changes to the product page theme/liquid files. By doing that, we will make sure that the performance of other elements on your store is not altered in any way - especially the critical elements of the store like that of Add to cart. Purchase activity and conversion are critical measures for us and we have ensured that our app codes don't come in the way of any functionalities of your store that impacts these metrics.
We noticed that you have uninstalled the app and we are sorry to see you go. If you would like us to set up the app on a non-live theme and verify the functionalities, we can surely help in doing that. Our support team has reached out to you over an email with this information. You can reply to that email or write to us at support@swymcorp.com and one of us can surely assist you further.