Swym Wishlist Plus

Our development team contacted Swym Wishlist Plus support with a functionality issue on one of our Shopify sites that uses the app and they quickly responding and helped us solve the issue.

We have been using the app for over one year and I recommend it.

Swym has been very helpful in getting our shop set up with their wishlist and back in stock alert features. The apps function well, look great, and many of our customers rely on these features to buy product that sells quickly upon release.

The customer support is excellent. Whenever there is an issue, they are responsive and communicative while troubleshooting and resolving the issue. We've also worked with them to get some customized features on our site to accommodate our more complicated product line and they've been efficient, professional, and pleasant to work with each time.

I had a very disappointing experience with this app. During development of my Shopify store, the app was somehow recording hundreds of wishlist actions even though my developers and I weren't actually clicking the wishlist button. When I contacted support, they explained this was due to a "Smart Save" feature that had been enabled automatically without my knowledge, which could add products to wishlists based on shopper interactions rather than an explicit click.

Because of this, my free plan limit of 500 wishlist actions was exhausted before my store had even launched, forcing me onto a paid plan simply to keep the wishlist functionality available. I only discovered what had happened after the app disabled the wishlist because I hadn't upgraded.

The frustrating part is that once my store was live, the analytics showed customers rarely used the wishlist feature. The automatic "Smart Save" behaviour had artificially inflated my usage (without my knowledge until I sought an explanation as to how I could have possibly exceeded the 500 uses pre-launch), meaning I ended up paying for a plan I likely never needed. When I later asked to move back to the free plan, I was told that was no longer possible.

I found it very disappointing that a feature capable of consuming the free plan allowance was enabled without my knowledge. Had it been opt-in rather than enabled by default, none of this would have happened. Based on my experience, I wouldn't recommend this app.