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its a good app but the datafeed manager is confusing and many suppliers do not have any product descriptions or pictures with the products which means its sometimes easier to not use the program
We are sorry to read your words. Please get in touch with our customer support team so we can help you review and resolve what you experience. We have already reached out to you, and we would be happy to help you.
I am definitely not into IT and have very basic knowledge of computer systems. From the moment I began inquiring about this application, I got all the answers I needed from Syncee's team. Now, I can move forward to opening my own e-commerce store with confidence knowing that Syncee's support will be there when I need it. Thank you for your support and patience.
We needed custom development to sync our supplier's inventory feed to our online store and provide daily updated stock levels. Roland was very helpful and patient in setting this up for us and specifically to our requirements on the backend. 5 stars for customer service and as we are yet to have any sales processed for this particular product type, so far everything seems to be functioning as it should. Thanks guys!
Amazing app! Support is fast and prepared. Everything has done in few hours. Top service
Laura and Richard have been fantastic to work with. They are so kind and understanding and help me in every way they could. Thank you for being such a great app and would advise anyone looking for products for store this is defiantly the app for you. Best App Ever.
Thank you so much for your words. Your feedback means so much to us. We will continue to walk the extra mile and provide you with a service that best serves your needs. In case of any questions, please feel free to reach out to us anytime. We are here for you!
AVOID AVOID AVOID
Im not impressed like the other poor reviews it worked well but then the feed stopped. Did we get an apology no we nearly fell out with our supplier as out of stock items were being blamed on them when in fact the feed had broken. the customer service clearly dont care. We then asked if they could upload data via there feed they said yes but it would cost extra yet it does say free setup and support. So it is not only enough that they get there subscription but pure greed the want more. We are now actively looking for an alternative. Customer service dont care Money money money So to update this is the response from Syncee the owner got in touch i explained the issue and have heard nothing. No apology no explanation nada. Since then they are now saying for me to have my orders updated 4 times a day they want 129 euro a month to add insult to injury they are blaming shopify for the feed not working. They say if you use a compare at price then there feed can not work. I also asked why is the owner who initially emailed me now not following up the answer is too busy. Do not waste your time most supplies have a feed and you can have chaperons options than these
Terrible sorry to hear you are not satisfied with our service. As our support team mentioned to you via chat the supplier stock changes frequently and it caused out-of-stock issues in your store. We already changed your update frequency in your account. Regarding the new feed, as we said we can help you, but first our developers have to check the API documentation, which is free of charge of course, but takes a couple of days. We will come back to you in an email shortly.
Great application and service would definitely recommend to a friend or business to use. I will probably use in another one of my stores actually.
Thanks for taking the time and effort to leave a review. We work hard to deliver the best service possible. We're glad you are satisfied with Syncee and appreciate you recommending us to others. :)
Great app with a good selection of interesting organic food and natural beauty dropshipping products!
Hi there,
Thank you so much for your review. We are super happy to see that you could find the organic food and natural beauty dropshipping products you were looking for. If anytime you have a question about Syncee, please feel free to reach out to us, our support team is always happy to help you.
i spoke with one of your product operatives, Imre. he was knowledgeable with quick responses and fantastic manners
Thank you for your review. We are happy to see you are satisfied with our customer support and that you love using Syncee. If anytime you have a question, please feel free to reach out to us. We are always here for you.
I've had a good experience with them and they are prompt in answering my questions and helping me out with any problem. Even though there are a few kinks to workout in the software, they do take into consideration customer suggestions and continue to update their product. Overall, great experience.
Update: After some time using the app and running into a few problems, the support team helped me out very quickly. So their good service continues and this is why they keep their 5 stars. Selecting products to upload however still needs work as it would be better to choose which products to upload rather than deselect products you don't want to upload. An option to select all and then deselect could also exist for those who just upload thousands of products to their websites. If there is a way for stock number to show up on the product listing, it would also be very helpful.