Syncee Collective Dropshipping
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So far a good app. However, not enough (good) European dealers. Very good customer service. The filter function could be better
Thank you for your review and for choosing Syncee to manage your products. There are hundreds of European suppliers available on our platform with customer-friendly shipping conditions. The number of suppliers on Syncee Marketplace is growing every day so please check our app regularly and stay tuned by checking our newsletters. If you need help in finding suitable suppliers for your business, please feel free to reach out to our customer support. We are always here for you!
I used this app for about a month and processed real orders with it. Here's my honest opinion as a professional dropshipper/whitelabeler with 9 years of experience. This app is just a trap for newbies to waste money. Its overpriced and does not deliver any real value.
1-The suppliers on syncee can be found on ANY other app completely FREE.
2-"Premium" suppliers aren't actually premium. We looked though them ALL.
3-The supplier prices on Syncee are typically higher than any other dropship supplier app
4-Supplier on this app specifically tend to inflate shipping costs. I suspect that this is to simply add to their revenue. This is not common on all DS'ing apps.
5-Supplier NEVER reply on syncee so dont ever expect a reply from almost any supplier after weeks and months.
6-Syncee customer service, although kind, serve no real purpose other than to tell you to reach out to suppliers for most questions...suppliers who never respond, see #5.
7- 29$/month for 25 products is silly and offensive.
8- Lots of newbies love this because its easy to understand and it pretty, but professionals will not appreciate it.
9-If you do finally get a response back from a supplier, you have to be on a paid scubscription to even READ it.
Syncee is for newbies to feel like they are doing something in the direction of starting their own business but it offers no real value for people who are serious about running a business.
Hi there,
We are deeply sorry to read your review. We are a bit surprised about your words, please let us kindly reflect on your thoughts and highlight a few pieces of information about suppliers, and our application.
First of all, suppliers who request to join our marketplace are checked thoroughly before they become available on Syncee. It's the supplier's choice where they want to offer their products. It's not completely clear to us what you mean by accessing their products on any app for free. All drophipping platforms have their unique fee.
Secondly, it is the supplier's decision on how they price their products and shipping. We have no influence on it at all and there is no extra fee we add to the prices!
Thirdly, there are specific questions like shipping-related ones or else, that are something only the supplier could answer effectively so there are cases when we have to direct retailers to suppliers.
Furthermore, Syncee has features that are only available in specific plans, and that is why you couldn't access the Messages in a free plan.
Once again, we are genuinely sorry about what you experienced. Should you have any further questions, please do not hesitate to reach out to us.
They charged me despite not using the application and they never sent a reminder for an upcoming bill as every other reputable supplier does! When I contacted them they said they will not refund me despite it is evident I am not using the app! This says a lot about their values and strategy!
Hi there,
We are sorry to read your review. Please note that our application has a free plan which can be used to browse our Marketplace and prepare catalogs in order to have them ready before subscribing.
When a store installs Syncee, the store gets this Starter plan as the default plan which is totally free and has no time limitation.
The store owner can decide to subscribe at any time if they want to upload and manage products.
You were using Syncee's free trial that allows you access to our subscription plan that adds the possibility to upload products from Syncee to the store and manage them until the subscription is cancelled.
Syncee uploaded products from our system and managed these products properly until when our app was uninstalled.
The uninstall process stopped the recurring app charge and in the next billing period this store will not be charged for the subscription, but for this period the charge was accepted when subscribing.
Please note that upon subscribing, the Refund and Cancellation policy is accepted, where it is clearly stated that after the free trial or from our annual plans, we do not offer refunds.
The chosen plan can be used to its full functionalities until the end of the subscribed billing period.
Our app has free support, we can be reached in our in-app chat or via email if there are any questions or any help is needed to manage products on your store with our app.
Great app easy to use and configure for everyone who doesn't want to get inventory. Thank you Syncee for such an option!
Thank you so much for your kind feedback on our solution. We are extremely happy to see how much you love Syncee. We wish you all success with your business!
having problems but just started look forward to seeing more of this app so i cant figure out why the check list wont let my check off what i have done
We are sorry to hear about your experience. We would like to kindly ask you to get back to our customer support team's message so we can learn more details about what you experienced using Syncee. We would be more than happy to help you with regard to your questions. Thank you so much for your time and feedback.
Expensive but good. I think the product range is excellent and of high quality, however, the UI can be slow and laggy and the subscription model is quite unforgiving to newer stores.
Thank you for your review. Your feedback is really important to us. We are happy you are satisfied with the product selection on Syncee Marketplace. We are constantly working on our platform to elevate our offer, and we hope you are going to enjoy all the updates we offer throughout the time.
I haven't actually had a chance to use the app yet. So that's why I gave three stars because I don't actually know if it's going to be a good fit for me as of right now
Hi there,
Thank you for your review. If anytime you have a question about how our dropshipping application works, please do not hesitate to reach out to us via in-app chat or email. Our support team is here for you to help :)
Buena, pero para que sea funcional, les falta, pocos productos en español, y los que hay no puedes calcular el shipping.. (entonces NO es dropshipping) Si traduces tu el artículo , al día siguiente te lo borran y ponen en ingles. La fusión con Alibaba es buena, pero como porque paga el surcharge. A menos que resuelvan estas cosas, solo 1 mes estaré .
Thank you for your review. We would like to kindly ask you to contact our customer support team so we can help you make the most out of Syncee and find a solution for what you are looking for. We have a product editor and a variant renaming feature that might be of help to you. Furthermore, there are fields that Syncee does not update automatically, like the description or the title, however, there are fields you mustn't modify so the update process could work seamlessly. Please contact us via in-app live chat or email at support@syncee.co, we would be happy to help you!
At first I was skeptical because I couldn't reach anyone on a weekend but later someone did respond to advise their limited on weekends. Since then so far i have been enjoying the different vendors and the syncee agents are helpful, I would recommend this app
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Thank you for your review. Currently, our support at the weekend is limited, however we still get back to our clients in a very short time even during the weekend. We are here to help you with all your questions to Syncee. We are happy, that you are satisfied with the range of suppliers and products available on Syncee Marketplace. :)
Syncee is a great app as it has a good selection for UK sellers. the app is extremely easy to use ..
Thank you so much for your review. We are extremely happy that you love what Syncee offers. In case of any questions about using our app, or if you need help in finding suitable suppliers for your product niche, please do not hesitate to reach out to us anytime. We are happy to help you :)