Syncee Premium AI Dropshipping
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Did not do what we needed so am uninstalling the app. Shipping from Canada to US would never work correctly.
Hi there,
We are sorry to read your review.
Shipping options can vary from supplier to supplier, and we generally recommend working with suppliers located close to your target market. Syncee offers a large selection of US suppliers, and you can also work with Canadian suppliers that provide shipping to the US.
If you have any questions about choosing a supplier or their shipping options, please do not hesitate to contact us via our in-app chat or at support@syncee.com. Our support team is always happy to help.
Provided "support" with AI without even identifying it as AI. In doing so, they were also fairly inflexible on a billing question I had. No thanks!
Hi there,
We are sorry to hear about your experience. When you reach out, the first response may come from our automated assistant, but our human support team is always available in office hours to assist with more complex questions or issues.
Regarding billing, all subscriptions follow our policy on our website, and our team is available to explain any details if needed.
If you would like further clarification or assistance, you are welcome to reach out to us again via in-app chat or at support@syncee.com.
i unistalled this app forever ago and they still charges me $29
Hi there,
We apologize for any inconvenience you've experienced. The reason for the charge was that you have used your free trial previously, and it was your second time subscribing to Syncee. Although you have uninstalled our application after subscribing, Shopify has still charged you as you had an active subscription. If you have any questions, please feel free to reach out to our customer support team or get back to our email. We are always here for you.
Could be better if the shipping cost for certain products on Alibaba wasn't so high that need to be fixed shipping cost for me shipping out a product for my customer is between $66.00 USD TO $450.00 USD that is crazy.
Hi there,
We appreciate your input, and we understand your concern regarding high shipping costs for certain Alibaba products. However, it's important to note that shipping costs are determined by Alibaba suppliers and not within our control. We apologize for any inconvenience this may cause and will continue to work on improving the user experience where we can. If you have any more questions or need further assistance, please don't hesitate to reach out.
I don't like this one. I thought that it worked similar to Oberlo. i did get an order and will remove it when I figure out how to fulfil the item.
Please note that we have never stated that we do order fulfillment.
Our application is only for uploading and updating the products to Shopify and helping Shopify store owners sourcing products by having a suppliers database.
Regarding order fulfillment, please contact your supplier or look for an order fulfillment center.
We have collected fulfillment centers from all over the world to help our customers. You can find them here: https://www.syncee.io/2018/04/19/fulfillment-centers-around-world/
If you have any issues or questions regarding product uploads and updates, feel free to contact us. We have free support from 09.00 until 17.30 (GMT+2).
This app will not let you cancel.So I'm just uninstall in it and I'm hoping.I'll be not getting charged because this is a day before the cancellation. And when you look on shopify , it tells you to uninstall it , there's no uninstall button.
Initially the Syncee website appeared to be informative and practical during the time I was scouting dropshipping apps for my store. Then, they redesigned the interface and it seems to be counterproductive.
The redesign removed catalogs and combined the idea of a catalog within the import lists. Then, deleting products is arranged in the most complicated, counterintuitive way using a filter. Unlike Shopify when I need help, the advisors can sometimes correct/update things on my behalf. I have been trying to delete products for days only to receive the intended results then back to square one due to one small update And no one can call you at least with the plan where you have 250 products.
I can no longer easily see a supplier’s inventory before importing to my store. Importing itself is a nightmare. Initially, Syncee’s app kept overriding my changes in Shopify on select products.
Last, support is unavailable on the weekend and re-appears during odd hours if you live in the United States. They were closed Thanksgiving day and Friday even though they are based in Hungary; e-commerce is a 24 hour business which drives on holiday sales.
Hi there,
Thank you for your feedback. We apologize for any confusion you experienced. It seems there was some misunderstanding with the product deletion process and the filter feature. Our support team provided guidance on how to set up the filter to manage your import list effectively, and we’re here to assist you further if needed.
We also understand that it may take some time to adjust to new changes to design. The intention behind these updates is to streamline processes and enhance your experience, and we’re confident that once familiarized, the new structure will provide more control and efficiency.
Regarding support hours, our team was available during the time you mentioned, including on Thanksgiving, and we’re sorry if there was any misunderstanding. We strive to provide the best quality assistance, and your feedback is valuable to us as we aim to improve your experience with Syncee.
If you need additional support, please don’t hesitate to reach out to us via in-app chat or email. We’re here for you.
Hi there,
Thank you for taking the time to leave a review. We couldn't find any previous communication with you, so we are not sure what may have caused the experience to feel disappointing. We would really like to understand your feedback and help if something didn't work as expected. Please feel free to reach out to us anytime via the in-app chat so we can assist you directly.
