Syncee Collective Dropshipping
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Good
Hi there,
Thank you for your review. It's great you are satisfied with what Syncee offers. Thank you for being a member of our community.
easy to use
Hi there,
Thank you for your review. It's great to see you find Syncee easy to use. Thank you for choosing our solutions and for being here with us.
Fast and convenient platform.
Hi there,
Thank you for your review. We are happy that you find Syncee fast and convenient to use. Thank you for choosing our solutions!
Initially the Syncee website appeared to be informative and practical during the time I was scouting dropshipping apps for my store. Then, they redesigned the interface and it seems to be counterproductive.
The redesign removed catalogs and combined the idea of a catalog within the import lists. Then, deleting products is arranged in the most complicated, counterintuitive way using a filter. Unlike Shopify when I need help, the advisors can sometimes correct/update things on my behalf. I have been trying to delete products for days only to receive the intended results then back to square one due to one small update And no one can call you at least with the plan where you have 250 products.
I can no longer easily see a supplier’s inventory before importing to my store. Importing itself is a nightmare. Initially, Syncee’s app kept overriding my changes in Shopify on select products.
Last, support is unavailable on the weekend and re-appears during odd hours if you live in the United States. They were closed Thanksgiving day and Friday even though they are based in Hungary; e-commerce is a 24 hour business which drives on holiday sales.
Hi there,
Thank you for your feedback. We apologize for any confusion you experienced. It seems there was some misunderstanding with the product deletion process and the filter feature. Our support team provided guidance on how to set up the filter to manage your import list effectively, and we’re here to assist you further if needed.
We also understand that it may take some time to adjust to new changes to design. The intention behind these updates is to streamline processes and enhance your experience, and we’re confident that once familiarized, the new structure will provide more control and efficiency.
Regarding support hours, our team was available during the time you mentioned, including on Thanksgiving, and we’re sorry if there was any misunderstanding. We strive to provide the best quality assistance, and your feedback is valuable to us as we aim to improve your experience with Syncee.
If you need additional support, please don’t hesitate to reach out to us via in-app chat or email. We’re here for you.
very user friendly and easy to navigate!
Have yet to place it in action online. I will write a review once I have seen how well it does. Still work in progress here. So far, everything is going as exspected, Great.
Lovely items with great prizes for dropshipping.
Hi there,
Thank you for your review. We are happy you love the selection of dropshipping products available on our marketplace. Happy selling!
Great place to shop
Hi there,
Thank you for your review. It's great to see you love the products and suppliers available on Syncee. Thank you for choosing our app!
awesome!
Hi there,
Thank you for your review and for choosing Syncee. We are happy you are a member of our community. In case of any questions, our friendly support team is there for you!
I signed up without realizing it. I thought it was a free trial. Turns out it was a $99 mistake as they charged me because I was one day late figuring it all out.
Not intuitive, not helpful, waste of time. Also, it took forever for them to answer simple questions, ones I had to ask several times. Steer clear.
Post script your poor response times and you're confusing. Sign up procedures cost me a hundred bucks. Keep up the good work.
Hi there,
Thank you for your feedback. We're sorry to hear about your experience. You started a free trial, which lasted for 14 days. When starting the trial, the terms were clearly outlined. Since the trial ended and unfortunately the plan wasn’t canceled before its expiration, the charge was applied. Our team works diligently to respond to all inquiries as quickly as possible, but we apologize if our response time didn’t meet your expectations. If you have any further questions, please don’t hesitate to reach out via in-app chat or email—we’re happy to assist.