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The app is a little hard to naviagate but their customer service department is awsome! They really take the extra steps to help you and try to make sure you have all the expertise you need.
Thank you for letting us know about this. Your feedback helps us get better. Furthermore, we appreciate your kind words about our customer service; this is our main goal to meet our users' expectations.
Their support people are ok, don't take too long to reply and always try to solve issues that's within their capacity.
I appreciate the design and how easy it is to vet suppliers and products through this app. Still testing some of the more advanced features, but so far, it's a great fit!
Thank you so much for your review. We are delighted to see you love everything Syncee offers. If anytime you need help during or after the testing process, please feel free to reach out to us. We are here for you!
your software has caused me no end of problems. I am subscribed until october but once again my scheduled update has stopped working on its own and when I try to run it manually the system says my trial has expired. VERY frustrating
Best app ever, helped me a lot with CSV, and is so simple to use that all other apps in the Shopify shop should be ashamed of themselves.
Thank you so much for your words. It means so much for us to read how satisfied you are with the solutions Syncee offers. :) If anytime you have a question, please feel free to reach out to us. We are here for you, and we are happy you are a member of our community!
I am very happy with this service. they are quick and fast and very professional, sometimes I notice some small problems but it is immediately solved. When I write in the chat they are quick in the answers, I am happy with this service and I hope they will improve more and more
Thank you so much for your review. Your feedback means a lot to us. We are so happy you are satisfied with our service :)
Technisch noch nicht ganz ausgereift, aber sehr guter Kundensupport! Antwort innerhalb von Minuten, sogar am Wochenende.
Thank you so much for your review. Our team is so happy to see that you chose Syncee to find and manage products in your online store. It's also our pleasure to see how satisfied you are with our customer support. If anytime you need help, we are here for you!
I am a person who experienced through many apps which is involved in drop shipping business and connects retailers or E-Commerce business owners with suppliers. But this is the website which I found at the best of best in the world and took me to a wonderful world of operations.
Thank you for your kind words :) We are happy you love our application, Syncee! Welcome to our community!
Great Dropshipping App with room for improvement
Great:
- Good selection of high quality suppliers from around the world
- Good integration and mostly user friendly
- Good customer support, eager to help
- Great functionality to automate margins/mark ups
Room for improvement:
- plan prices change randomly without any warning, which is not cool for a small business. Smallest monthly plan went from Free to $29 to $49 making it hard to plan. Would love more transparent communication
- Sometimes had issues with synchronization, when it took a full day for my order to show up
- had payment issues when I had to attempt payment up to five times until it went through
- the search for products is very clumsy. It does not really show what you're searching for and the filter options could be better thought through (e.g. you can only select one country from-to)
- When searching for an exact supplier name, you still have to scroll to sometimes the third page until you find the supplier (assumption is that the big suppliers pay to always show up first, e.g. Big Buy is always the first)
Thank you so much for your review. We are happy you have chosen Syncee to find suppliers and manage products in your online store. If anytime you need help, our customer support team is here for you. Thank you for being a member of our community.
Very helpful service I really appreciate it. They are always there to help in any questions and not let me wait just answer straight away. Thank you very much
Thank you so much for your kind review. Your words mean so much to us :) Anytime you have a question, do not hesitate to contact us!