Syncee Collective Dropshipping
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Last night I asked syncee for help regarding Shopho.Co (Shopho, in syncee) a supplier of theirs that resulted in me losing tons of business, they asked me to delete my review here first, since the team can only help me post that. Their team is great, no doubt! The only trouble is Syncees inventory management, lack of vetting of suppliers, sometimes payment trouble and resolution if a supplier harasses or insults you! I had to cancel an order of 15 products due to inventory issues between syncee and the supplier. While syncee shows 11 products, the supplier claims the product was discontinued sometime back. Initially I had trouble paying for my order, syncee helped, I managed to pay. Post paying for my order, I reached out to the supplier (Shopho) over WhatsApp who told me that the product is out of stock and has been for ages. I asking for a refund, the supplier said “haha” and I had to raise a dispute over PayPal. After this the supplier resorted to harassing me over WhatsApp and name calling. I had reported this to syncee, they are ok with such behaviour and do not ban such suppliers from their platform. They don’t even have a policy in place for such behaviour. It’s a shame that such suppliers will only bring their business down considerably. Syncee is full of glitches that result in loss of business. They don’t have a vetting process for suppliers, they don’t display authentic numbers of products available with the supplier and somehow let the supplier cancel after payment goes through. The supplier said he didn’t feel like dealing with my order - resulting in a big loss of clients. Ps; when I asked ShopHo for my money back I got a “haha” and the following day this person hurled abused over WhatsApp! Incredibly unprofessional!
We are deeply sorry you had such an experience with your supplier. Please let us highlight that we did our best to help you with any questions or issues you had. Please note that while we do keep our users' best interest at heart, we provide the technical link between the suppliers and retailers. We synchronize the product data directly from the supplier, and the products in question were in stock at the supplier. Thus, the issue was NOT with Syncee's inventory management.
Furthermore, we do not take part in the trading process, nor the communication between the interested parties as it is your responsibility to communicate any issues in a civilized manner without any type of disrespectful expressions to the others. We at Syncee stand by our policies that the communication should be handled with respect and we do ask everyone to do so as well. We have sent an email to the supplier and you in which we asked for the communication be polite and relevant.
Also, we do have a serious vetting process for suppliers, and we are not okay with disrespectful behaviour.
Regarding our further decisions, we will keep your concerns in mind. Once again, we apologise for the issue you had with your supplier.
If I could give them 0 stars I would.
GET AWAY FROM THIS APP!!!
We tried more than once using it, an import XML file with our supplier's products,
The import was gone badly and imported without the stock amount and vars.
We tried to get a refund and they said we can't because we used the app...
We have deleted more than 1000 products that were imported badly.
and by the way for a good widget for our XML file they wanted 350$...
BAD BAD BAD APP just go to another app instead,
Hello, thank you for the feedback.
We have received an XML file prior to subscribing and we stated that we cannot work with it because it is badly structured and does not have inventory quantity as your supplier provided it this way. Please note: Syncee does not provide information about inventory quantity and prices as only the supplier knows these data. If the supplier can provide a suitable, well structured product feed file that have information about inventory quantity, then we can definitely make it work in first go without any hassle.
Also, if you mean another XML file, as you haven't contacted us after subscribing, our technical colleagues will gladly check it for you. We have free technical support, but you need to contact us first, otherwise we cannot help.
We have also noticed that you have wrongly set up your Syncee task updates and therefore they did not run. We have fixed it for you, so now they should run in the given intervals.
We have recently contacted you in email in details of how we can help you. Looking forward to make you a happy customer.
Well! What can I say.
I was in a jam with my store trying to sink Vendor prices USD to my local currency including my product markup. Syncee did the lot in no time at all. I made a few mistakes doing it myself and Nikoletta fixed my mess up in no time at all.
Response time 100%
Service 150%
Respect 200% Great work Nikoletta.
I tried Syncee and needed some support to sort of how to support my business and their support was very help-full!
We are happy to hear you are satisfied with our support!
For the EU market, the best and most secure dropshipping app I have found so far. Just being able to limit myself to European suppliers, makes my e-commerce work much easier. Äußerst Wünschenswert wären Anbindungen an Marktplätze wie Amazon und Ebay. Auch fände ich ich mehr Filter für die Benutzfreundlichkeit wünschenswert. Es gibt aktuell so wie ich festgestellt habe keine Möglichkeit sich Produkte nur aus der EU bzw. einer bestimmten Auswahl an Länder anzuschauen
Thank you for your review. We are happy to see you find Syncee the best and most secure dropshipping app on the market. We are happy that we can provide you with a wide range of trusted EU suppliers. Please note that we are continuously working on our platform to best meet our customers' needs like you. Our filter allows you to filter suppliers by countries, and you can also filter by countries and continents if you want to see a result for products and suppliers who ship to your location. If anytime you have a question about Syncee, please feel free to reach out to us. We are always happy to help you :)
Je ne parviens même pas à uploader un seul article ou alors je n' ai pas laissé assez longtemps,j' ai attendu 15 minutes pour un seul article mais sans résultat. J' ai alors stoppé le téléchargement. troooooop long ou ne fonctionne pas.
Thank you for your feedback. We are sorry to see you were not satisfied with our app. I would like to kindly inform you that when you contacted us about the problem, we were out of office at the weekend. However, on Monday we sent you help and reply as soon as we saw your message. We can help you in the product management, and uploading items into your store with the correct settings, smoothly. Please, if you still would like to manage products of suppliers with Syncee, feel free to contact us. We are here to help!
Great product and excellent support :)
au début je comprenez pas mais en faite tout es bien expliquer l application es super mérite 5 étoiles
They are helpful and response fast to email and chat. They help import my products when I was finding it difficult to set up.
Excellent service.
Bin noch am ausprobieren und kann noch nicht viel über diese App sagen, aber das was ich bis jetzt gesehen habe ist gut.
Thank you so much for your review and for choosing Syncee. If anytime you have a question about how our app works, please feel free to reach out to us via in-app chat or email. We are here for you.