Syncee Collective Dropshipping
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Just started using the app, I really like the simplicity of using it, quick product transfer to the store, easy set up and helpful customer service and good amount of products to choose from. The only small criticism is that some of the products had a link to supplier website in the product description, which isn't good for my customer to see, so be ware and check the product description. Otherwise very happy with the app!
Thank you so much for your kind words we are really happy you are satisfied with our service :) As for the product descriptions: it is the supplier who provides their product data, it is not Syncee who creates it. If you contact the supplier about this matter, maybe they can find a solution. :)
Best sync app, we use it for all of our stores. Great support, always quick reply. Highly recommended!
Thank you very much for your review! We really appreciate it! :)
Syncee helps a little bit but always saids they will not get involved with the suppliers doings, it is between you and the supplier. Syncee is suppose to be vetting the suppliers for wrongdoings but doesnt do this hardly at all. Be very cautious using this app. Their suppliers will try not to refund you when they are suppose to. Once incident we recently had, the supplier said the product wouldnt be in stock until May after we already had our customer's order, did we want to cancel the order. We told them we did but then they wouldnt give us a refund and when we protested through Paypal, the supplier is tried to show the item shipped at a later date, very dishonest. Syncee does nothing about this and just saids it is between the dropshipper and the supplier. Another example, when we started selling a lot of one particular product, the supplier raised prices that we had to pay for it after we sold the items without warning us, so you never can be for sure what price to set your items at and it is always a moving target which makes managing your products very difficult. Again, Syncee saids it is between the dropshipper and the supplier, Syncee does nothing. Be very cautious if you decide to use this app, especially if you are paying for it. Syncee did help with their software problems but I would say that is only about 20 percent of the battle when using this app. If Syncee would/will help with suppliers doings then it would be 5 stars.
We are sorry to read that you had difficulties with your supplier. Syncee does vet suppliers before they are getting displayed, and keeps an eye on them even after that. However, we are not involved in the trading process. We are a bridge between retailers and suppliers, helping them connect and manage product data automatically. If there is a request relating to an order, the retailer has to discuss it with their supplier partner. All contact details are available about suppliers on our Marketplace so retailers can easily contact their partner directly. Once again, we are sorry that you had such difficulties wih your supplier. Syncee was also here for you and still is everytime you messaged us with any questions.
I have been using this app since the beginning of 2018 and I cannot praise it high enough. The communication from any queries is prompt and helpful. The service they provide is efficient and does exactly what it says it will do and more. Customer service is always excellent. I would give it more stars if possible. A very big thanks for everything from Nu2wear!
The reason to try the app, Its free and it offers a great opportunity for your website. The Support team has been amazing, They have taken the extra time to make sure I make the most out of the app. The pricing options are very generous, the app is fully functioning on the free plan. Once you have more sales the paid options are focused on helping you optimise and scale. While not required the payment is covered by the extra sales received because of Syncee.
Thank you so much for your very kind review. It is so great to see you are satisfied with the service and features provided by Syncee. In case of any questions, do not hesitate to contact us anytime :)
Customer service is nice but the app is missing important feature:
1. You can't select and then deselect a product or deselect products from the full supplier inventory.
2. There is no documentation to explain what each setting does.
3. Filtering products by tags only works according to the supplier original tags not the tags in your catalogue.
4. There is no option to prioritize categories. I keep seeing same old products being pushed while new products are stuck in queue.
Hi there,
Let us kindly share a few important pieces of information referring to your review.
In your catalog, you have the ability to filter products in bulk by numerous conditions, or you can even filter out products from your catalog one-by-one if you wish to in Syncee. Regarding questions about how to make the most out of Syncee's filtering feature, please do not hesitate to reach out to our customer support team.
Furthermore, we have a Help Center of rich content on how to use Syncee. You can find it via our application's sidebar menu and through our App Listing as well. We provide various helpful articles and videos there about our solutions and settings.
Last but not least, while it is not possible to prioritize a category in one catalog, you can create different catalogs for each category by choosing the products one-by-one. If you have any further questions, and also so we can get a better understanding about your concerns, please feel free to get in touch with our support team. We are here to help you.
Syncee is a very useful app for sdropshippers and they offer outstanding customer service agents! 5 STAR SERVICE
You are amazing! Thank you for your review. We are happy you are satisfied with our service. If anytime you have a question about our application, feel free to let us know about it. :)
Great app from great people. It was so easy to find product and suppliers for my store!
Thank you so much for your kind review. You are amazing! If you have any questions about our application, always feel free to let us know about it.
Fantastic app which we use every day. It saves us countless hours and the support is the best we've ever seen. Five massive stars!
Thank you so much for your words, it makes us happy that you are satisfied with our application and our support team. We are always here for you, please anytime you have a question, feel free to contact us. We wish you all success with your business!
il m'a apporté très rapidement des solutions à ma demande quand je les ai contacté pour avoir l'aide
Thank you for your review. We are happy you are satisfied with our service and how our app works :) In case of any questions, we are always here to help.