Avis (1 667)
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very poor on products. i was expecting more and better trending beauty products.
Hi there,
Thank you for your review. We are happy you enjoy using our platform. Thank you for being a member of our community!
not userfriendly
Hi there,
We were sorry to see your review. Please, if you have any questions about our application, do not hesitate to reach out to us via in-app chat or email at support@syncee.co. Our friendly support team would be more than happy to answer your questions.
I haven't even had a chance to see if this app is going to work and you're making me leave a review. ( Not GOOD Very Pushy) it would be a much better idea to ask for a review in a week when I have had a chance to use it.
We are sorry to read your review. Please let us highlight the information that leaving a review is completely up to you and is just an option shown that can be dismissed. If you have any questions about our application, please kindly feel free to reach out to our support team via in-app chat or email. We are always happy to help you.
I advise everyone not to download this application. Once you subscribe and have a free trial, you will not be able to cancel, change the subscription, or refund the money. This application will be the reason for closing your store. What is happening to me now?
Hi there,
We are genuinely sorry to read your review. We are slightly confused about your review as, of course, there is definitely a way to cancel, change your subscription, and manage your plan in general. Please let us overview and clarify your specific case in a nutshell. You have chosen Syncee's yearly plan that does not contain a trial period. When subscribing to the yearly plan you agree to all the conditions, and the refund & cancellation policy. You can cancel your subscription plan, however, you have already approved the charge for the period in matter and started to use Syncee therefore, unfortunately we cannot refund your request due to our policies. Thank you so much for your kindest understanding. If you have any further questions, please feel free to reach out to our support team, we are happy to answer your questions.
GOSTEI
Hi there,
We are sorry to read your review. We would like to kindly ask you to reach out to our customer support team via in-app chat or email and share more details about what did not meet your expectations. We are eager to help you use Syncee and get familiar with our application.
I added Syncee to help me manage product CSV upload to my Shopify product library.
Despite what was advertised, I am surprised to find numerous missing features from the app.
It is only able to update a small subset of fields out of the universe of fields are available to be updated via Shopify API.
Developer also cite performance/load issues as the underlying reason of the additional restriction on the fields that can be updated via Syncee.
This is an app that could be so much better if the developer put in the effort to fully realize what it is advertise to do.
Thank you for the feedback, as I mentioned earlier we can update just the those fields that the Shopify API allow us, and until the Shopify not change the restriction on the field that we can manage. If you want to upload/update all of the field which is possible with the Shopify API, it will take more time because we have to check the field first and then update and if you set 10 fields to update we have to do it with all of the fields.
If your file contain in one column different option names, we can upload the products with a specific name as you requested earlier, for this just need to create more tasks to multiple option names. ( one task, on option name )
If you need any help, just let us know and we will help you to solve your problem.
Our developers working continuously on the new features to make Syncee better as soon as possible.
They started great, once they reach certain popularity they change their own rules. They beginning letting low sales stores to upload 25 products for Free, now they cancelled, you have to pay a membership in order to upload any products. They are overrated and that's why In the next 4-6 months they'll see a huge decline over this app.
We appreciate your feedback, thank you for sharing your thoughts. We always strive to offer the best quality service, and we take pride in offering one of the biggest dropshipping product selections on the market from trusted suppliers worldwide. There are several features available in Syncee that help online store owners level up their business, and our solutions are continuously evolving to best meet merchants' needs. If anytime you have a question about our application, please kindly send us a message via email or chat. We are always here for you!
This app used to work well, now the team does not care and they make huge mistakes, like changing you fullfillment centers when no one asked them because they don't know how to use their own software. They also DO NOT CARE about their customers and they don't take responsability for their mistakes. Their app has not worked really well for months now - we finally decided to stop using it and continue with MANUAL updates as it is less time than using these guys - DO NOT RECOMMEND unless you want Nightmares. They also refused to refund when their own members of staff made mistakes.
Dear Aequem,
I apologize on behalf of everyone at Syncee.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. As you can see in other reviews, we are known for taking ownership and caring deeply about our users. We can’t fix the past, but you have my commitment to solving your issue.
According to previous conversations, in Syncee, there are flexible setup options to update products’ specific fields. Although two of my colleagues asked you to provide the exact setups you wish to use, they never received any answer. We’d be more than glad to know how and what you want, and the support team would happily set it up for you.
Don’t forget; we’re here for you. You may reach us anytime at hello@syncee.co or via our in-app chat. Until then, please accept my sincerest apologies on behalf of everyone on the team.
Best regards,
The Syncee Team
DO NOT USE THIS APP! 3 days of waiting since customers placed an order and Syncee is not letting me pay for them. They say it's an issue at the supplier's end but clearly, it is a technical issue with Syncee. Trying to contact them is useless. Also contacted the supplier directly and they can't provide the item at the price listed on Syncee. What do I do now? Take a loss?
We are terribly sorry about the experience you have had with your supplier partner. Please let us highlight that there is no technical issue with Syncee. The issue regarding the payout is unfortunately at the supplier's end. We have kindly shared more details with you about it via our correspondence. We have also contacted the supplier to help you solve the payment issue as soon as possible. Once again, our sincere apologies for the inconvenience, and thank you for your kindest understanding and patience.
UPDATE: response to you... Actually NO my CSV file IS CORRECT If you look at my site now its PERFECT just the way it was supposed to be. YOU were not doing it correct.. IN FACT there are MANY items we didn't even have showing in my store.. Second... its 2:43am go figure you are responding to me now... almost 3am Pacific Standard time.. so yes that's true yet again... you strung me along to keep taking money from me KNOWING you couldn't do the job that I and my new team did in 20 minutes. It wasn't hard. It was so easy it made me very pissed that you couldn't get it right. I looked back at when we started together and its actually be since Jan 2020 so its been almost a year that I have been dealing with this from your company. YOU FAILED ME. You could just own up to it and admit you and your team couldn't do it correctly. I want my money back. You know you couldn't do the job correctly. I have photos proving that I emailed you guys multiple times telling you that your dropship vendors are not responding and NOTHING was done about it. I have been VERY patient but now im done. Im done being nice.. you can be a good business person by admitting that you have struggled with this for almost a year and admit your wrong doing. Instead you made me believe that my file was bad and kept having me check in with you weekly to get this fixed non stop. It was a botched job and you know it. FOR THAT and for the money I shlepped out to your company you owe me a damn apology if not my money back. Hell id consider removing this review. I have 300+ emails with my constant issues, PAGES and PAGES of chat threads of my issues. How can you even come here and pretend to the world otherwise. Unreal ........ People watch out... I hate to leave this review but I had one of the worst experiences I have EVER had in my life with ANY company with this company. FIRST- If you live in the US this company will really be hard to deal with because they are not in the US so their times that they can help you are VERY late at night . I have been up till 3am countless nights waiting for them to help me through the issues and because of the time difference it was VERY inconvenient. SECOND- while they did try their best to help me on what I thought was a hard task because this has been literally MONTHS of dealing with issues it turns out it wasn't difficult at all in fact once I figured it out how to do it yesterday it took me no kidding 20 minutes what took them FREAKING MONTHS and they STILL didn't get it right. I ended up cancelling my subscription and now im doing it myself. INSANE ... I am so beyond pissed that I wasted 9 months with this company messing up my product feeds etc.. THIRD - we have shoes in the store that have the word " hidden heel" in the title because that is the style of shoes. This app would HIDE my freaking shoes that had any word "hidden" in the title. They tried to blame my vendor turns out NOPE it wasn't the csv file or my vendor is was them. I have a new company now and they laughed at the ridiculous amount of crap this company has put me through and let me warn you now... THIS IS NOT the company you want messing with your store. My feeds are so screwed up I had to deleted over 8000 shoes in my store and now im fixing everything with my new company. The reps were nice and I know they meant well but the lack of knowledge of simple CSV file uploading is not there. FOURTH- I tried several of their dropshippers ALSO a ton of problems with them too. They either charge WAY more for shipping than what is listed in the account OR they dont answer when we have orders. I wrote Syneee about these issues and they said " we will contact them for you" Know one ever got back to me so I refunded 10 orders because of these issues. I don't think they screen their vendors. So with that being said... good luck Syncee.. You stole me of my sanity for 9 months, "Stole" my money and ruined my store.
Dear Kristen,
Let me reply to your points one by one because I feel your claims do not cover reality.
FIRST, our support team is working 03:00 AM - 05:30 PM EST (UTC -5) from Monday to Friday every working day. As you know we always try to reply to any question via chat or email in the shortest time, or if you want we can call you and talk on the phone.
SECOND, we spend many hours, days to fix your CSV, because the structure of the CSV was not correct. We tried to explain to you, but somehow you did not understand it could not be used to upload or update your products. If you opened it in an editor you received the structural error message immediately. We work with various file structures every day from all over the world, we can fix most of them in a few minutes, so we do have the knowledge to help also for you!
THIRD, we have set up your task in many ways, because you could not explain exactly how you want to upload your products to your store, there was no feedback from you for any of these setups. In Syncee there are flexible setup options to create products, but you have to make it clear what you want, and of course, the supplier data should contain what you want. We have many satisfied users who use Syncee without any issue.
FOURTH, all our listed suppliers are checked before they listed in our marketplace. But we always suggest to build up direct and long term connection with the suppliers. In Syncee you can find the contact details of all of our suppliers so you can contact them any time in any issues, so you do not have to wait for the reply. This is how trading works in the offline and online world for many years!
Of course, if you want to give us a new try, you know we are always here to help you!
Akos
CEO of Syncee