Syncee Collective Dropshipping
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Last night I asked syncee for help regarding Shopho.Co (Shopho, in syncee) a supplier of theirs that resulted in me losing tons of business, they asked me to delete my review here first, since the team can only help me post that. Their team is great, no doubt! The only trouble is Syncees inventory management, lack of vetting of suppliers, sometimes payment trouble and resolution if a supplier harasses or insults you! I had to cancel an order of 15 products due to inventory issues between syncee and the supplier. While syncee shows 11 products, the supplier claims the product was discontinued sometime back. Initially I had trouble paying for my order, syncee helped, I managed to pay. Post paying for my order, I reached out to the supplier (Shopho) over WhatsApp who told me that the product is out of stock and has been for ages. I asking for a refund, the supplier said “haha” and I had to raise a dispute over PayPal. After this the supplier resorted to harassing me over WhatsApp and name calling. I had reported this to syncee, they are ok with such behaviour and do not ban such suppliers from their platform. They don’t even have a policy in place for such behaviour. It’s a shame that such suppliers will only bring their business down considerably. Syncee is full of glitches that result in loss of business. They don’t have a vetting process for suppliers, they don’t display authentic numbers of products available with the supplier and somehow let the supplier cancel after payment goes through. The supplier said he didn’t feel like dealing with my order - resulting in a big loss of clients. Ps; when I asked ShopHo for my money back I got a “haha” and the following day this person hurled abused over WhatsApp! Incredibly unprofessional!
We are deeply sorry you had such an experience with your supplier. Please let us highlight that we did our best to help you with any questions or issues you had. Please note that while we do keep our users' best interest at heart, we provide the technical link between the suppliers and retailers. We synchronize the product data directly from the supplier, and the products in question were in stock at the supplier. Thus, the issue was NOT with Syncee's inventory management.
Furthermore, we do not take part in the trading process, nor the communication between the interested parties as it is your responsibility to communicate any issues in a civilized manner without any type of disrespectful expressions to the others. We at Syncee stand by our policies that the communication should be handled with respect and we do ask everyone to do so as well. We have sent an email to the supplier and you in which we asked for the communication be polite and relevant.
Also, we do have a serious vetting process for suppliers, and we are not okay with disrespectful behaviour.
Regarding our further decisions, we will keep your concerns in mind. Once again, we apologise for the issue you had with your supplier.
I really think this app needs to make it more like dropshipping apps. Why do we have to pay the app plus wait for approvals that doesn’t get approved. Then the customer service will act as if they will help. Once you give that 5 start they don’t know what else to say more of didn’t I tell you it worked like that. I don’t think I will be moving forward with this app. App isn’t easy, but it takes so much questioning in order to understand.
Update! 7/17/2020:
PLEASE BE AWARE OF THIS APP!!!
When talking to the customer service he will seem very nice but will force 5 star. Don’t worry about getting all your money back at all because he will make it hard even if you use the app for a few days and it haven’t even been a month. I had downgraded on this service and uninstalled and still got charged in my Shopify bill. I had to do all the reaching out and they don’t update their suppliers in time. Def-Shop was a supplier I really wanted to use and when I reached out def-shop said they didn’t know what was this app and don’t do dropshipping. I had to reach out to customer service to give them the heads up and customer service will act like that isn’t true but I have proof. Then that’s when the app developer wants to update their supplier. Too many suppliers don’t even respond and the ones that don’t respond is the high quality ones. The only excuse I get from the app developer is because your store is not open. There is a request form where you can put in you website password to give to supplier. So I don’t see how that is a difference anyways.
Thank you for your review. Please note, it is up to the suppliers, who are listed in our Marketplace, which retailers they accept to upload their products. Your online store is not open yet. For suppliers it can be key to see your online presence so they can check if they would like to approve you or not. We have suppliers in our system with quality products from all over the world. Moreover, not all suppliers in our system requires initial approval. You can also contact companies directly via email or phone if you would like to get a feedback in a shorter period of time.
If you are a small store, with little inventory, they may be able to assist you. However, if you move any real volume with more than just a few sku's, they can not. Communication is slow, However, this is mostly due to them being unable to communicate through phone. Email only.
We requested a refund, since they were unable to complete the task, and did not get a response. Would not recommend.
The creators of this app do not follow up on what their customers need. They are unsure which company they load on their app actual is dropshipping. I contact some of the companies which they listed in their app, and they don't dropship. In this app, I sent an approvable request, and none of the company replied. When I contact the company directly, they said they are having a hard time getting into the app. And my 14 days trial is over. Until they change the way they manage their app, it is not worth spending money.
Thank you for your review. We released the new version of our application in these days that you can already access! Please check it, we hope you will like it. In case of any questions, we are here to help. Regarding the suppliers it is not up to our application how fast the suppliers reply to retailers, but we are always ready to help with this too, try to get a faster response. We have contacted you to help with your questions, but we haven't received a feedback yet. Please check your messages so we can make things be smooth for you.
Very bad application, providers that do not meet the delivery time. We do not recommend it. On March 27 we made a test order and we still don't have the tracking number.
Your suppliers are so bad that they still don't answer me and they don't give me the tracking number. Today is April 18.
We are sorry to read about your experience with your supplier. As you had an issue with an order at your supplier and not with how Syncee works and the service and solutions we provide, please consider rather rating your supplier on the Syncee Marketplace where this feature is available. Furthermore, we kindly recommend you to talk about the question in matter with your supplier partner. We hope you can find a solution together soon.
The idea is great, but everything else is a disaster... Before juming with this app, take higly in consideration few things:
-searching items is a mess, the navigation on the plateform looks from the 00's and it's very very time consuming
-most of the suppliers doesn't get stock or very are with very low stock, which make it impossible to scale on the long run
-there are many suppliers that will ask you to pay for selling their inventory
-there is no indication about shipping pricing on items, so you'll probably get some surprises when you will make sales
Thank you for your words and thoughts about our application. I would just like to mention some details about our app regarding your review.
Our platform's design has just changed to a quite modern look. As for the structure of it: we provide several advanced filters in the product search. Please note, we are constantly updating our app always reviewing our clients' needs so we can provide a more and more user-friendly platform.
As for the suppliers' product stock, it depends on them how many products they have in stock, it varies from supplier to supplier, they can have thousands or hundreds as well. They keep updating their stock data, and our app keeps updating it in our retailers' store so you can always provide up-to-date data to your customers.
If you do not wish to see the products which are out of stock you can set it in the product search at the Stock status field.
Indeed, there are suppliers who require a unique subscription in their end too. This is the way they are doing their own business. They ask for it because they do not want to provide their products for free. What Syncee does is that we upload and keep updating the products data into your online store. Please note, most of our suppliers do not require a subscription in their end.
Syncee doesn't manage shipping. You can always ask about details of the shipping from the suppliers so you can set everything about it in your end.
In case of any questions please feel free to ask our support team as we are always here to assist you with your queries.
Leaky app that takes advantage of problem solving to ask you to put 5 stars. Many many problems (pricing, interfaces not user friendly). They have some ghost suppliers which don't response and they are not able to solve issues with them. I wonder if it is not for their image. A scandal for the price of the subscription
Dear Lulucita Bijoux,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Following your report, we have contacted them as soon as you told us that they are not replying to your inquiries. We also suggested you contact them directly via phone since all of our suppliers provide their contact details in Syncee.
We hope we can get a second chance and meet your expectations in the future.
The Syncee Team
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I haven't even had a chance to see if this app is going to work and you're making me leave a review. ( Not GOOD Very Pushy) it would be a much better idea to ask for a review in a week when I have had a chance to use it.
We are sorry to read your review. Please let us highlight the information that leaving a review is completely up to you and is just an option shown that can be dismissed. If you have any questions about our application, please kindly feel free to reach out to our support team via in-app chat or email. We are always happy to help you.
First of all I really feel sorry for whoever wrote a positive review. Guys! This app itself is dropshipping to dropshippers. Most of their products are aliexpress products stored in the US and more. The most annoying part is they increase the price too much so imagine how much a retail dropshipper would sell their items for. I wish there was add pictures feature here so I can actually show you the insane price difference between them an Aliexpress, literally double the price on some products. They even blocked search by image tools so you can't compare prices but I have own ways. Just choose one of their branded products and search for it on Aliexpress or the internet in general and see what I mean. My advice is if you find any ' supplier' platform that doesn't allow search by image chrome Ali tools just avoid it. Thank me later!
We are sorry to read your review. Please let us highlight some very important details. There are suppliers available on the Syncee Marketplace from all over the world. From the USA, Canada, UK, Germany, Poland, France, Portugal, Spain, Hungary, Austria, Brazil, just to mention a few from the long list of countries. There are small local manufacturers listed just as suppliers known worldwide and all in between. It is not Syncee who decides the listed products' prices. The suppliers set the prices. Syncee offers the technical part so retails and suppliers can connect. There are dropship/wholesale prices of the suppliers in Syncee, and the suggested retail price by the supplier is also shown. The suggested retail price (which is just a recommendation as its name says) is usually the same as the supplier has its in own retail store if they have one. We would like to kindly ask you not to write misleading information about our service! If you have a problem with a supplier, please kindly send us an email or text us via our in-app chat. We are here to help you!
The monthly fee needs to be lower for what this is.
Hi there,
We are sorry to read your review. We understand that cost is important, and we want to ensure you get the most value out of our app. We offer a 14-day free trial so you can try all the features and see if Syncee is a good fit for your needs. We'd be happy to chat and see if we can answer any questions or demonstrate how our app can help you achieve your goals. Please do not hesitate to reach out to our customer support team via in-app chat or email. We are here for you.