Syncee ‑ Global Dropshipping

Hi there,
We are sorry to read your review. Please do not hesitate to reach out to our customer support team via support@syncee.co if you have any questions about our application. We are always here for you.

Hola ,

Lamentamos leer tu comentario. Entendemos tu frustración, sin embargo, permítenos resaltar que nuestra prueba gratuita dura 14 días, y para evitar cargos, la cancelación antes de que termine es necesaria en base a la información mostrada en nuestra plataforma. El cargo que ha tenido refleja su uso continuado más allá de la prueba gratuita. Si usted tiene alguna pregunta acerca de Syncee, por favor no dude en ponerse en contacto con nuestro equipo de soporte a través de in-app chat o correo electrónico. Nuestro comprometido equipo de asistencia está siempre a su disposición para ofrecerle un servicio de atención al cliente excepcional. Si necesita ayuda para encontrar socios proveedores para su nicho de producto, también estamos aquí para usted.

Hi there,
We are sorry to read your review. We understand your frustration and we are sorry about any inconvenience you've experienced. Please note, that Syncee is an application helping retailers and suppliers connect, and we help with the product data uploads and updates to your online store. It is the supplier who is responsible for any shipping-related questions and issues, and that is why we recommend reaching out directly to the supplier regarding your orders. We would also like to highligh that during the holiday season, shipping times may vary. We value your business and were always here for you anytime you needed assistance, and we will also always be there to help you with any questions arises. If you need further assistance or have additional concerns, please don't hesitate to contact us. We strive to provide the best service possible and appreciate your understanding.

Hi there,

We are sorry to read your review. Please note that our application has a free plan which can be used to browse our Marketplace and prepare catalogs in order to have them ready before subscribing.

When a store installs Syncee, the store gets this Starter plan as the default plan which is totally free and has no time limitation.

The store owner can decide to subscribe at any time if they want to upload and manage products.

You were using Syncee's free trial that allows you access to our subscription plan that adds the possibility to upload products from Syncee to the store and manage them until the subscription is cancelled.

Syncee uploaded products from our system and managed these products properly until when our app was uninstalled.

The uninstall process stopped the recurring app charge and in the next billing period this store will not be charged for the subscription, but for this period the charge was accepted when subscribing.

Please note that upon subscribing, the Refund and Cancellation policy is accepted, where it is clearly stated that after the free trial or from our annual plans, we do not offer refunds.

The chosen plan can be used to its full functionalities until the end of the subscribed billing period.

Our app has free support, we can be reached in our in-app chat or via email if there are any questions or any help is needed to manage products on your store with our app.

Hi there,
We are sorry to read your review. We understand that cost is important, and we want to ensure you get the most value out of our app. We offer a 14-day free trial so you can try all the features and see if Syncee is a good fit for your needs. We'd be happy to chat and see if we can answer any questions or demonstrate how our app can help you achieve your goals. Please do not hesitate to reach out to our customer support team via in-app chat or email. We are here for you.

Hi there,
Thank you for your review. We are happy you enjoy using our platform. Thank you for being a member of our community!

Hi there,
We were sorry to see your review. Please, if you have any questions about our application, do not hesitate to reach out to us via in-app chat or email at support@syncee.co. Our friendly support team would be more than happy to answer your questions.

Hi there,
We are sorry to read your review. We would like to kindly ask you to reach out to our customer support team via in-app chat or email and share more details about what did not meet your expectations. We are eager to help you use Syncee and get familiar with our application.

Thank you for the feedback, as I mentioned earlier we can update just the those fields that the Shopify API allow us, and until the Shopify not change the restriction on the field that we can manage. If you want to upload/update all of the field which is possible with the Shopify API, it will take more time because we have to check the field first and then update and if you set 10 fields to update we have to do it with all of the fields.
If your file contain in one column different option names, we can upload the products with a specific name as you requested earlier, for this just need to create more tasks to multiple option names. ( one task, on option name )
If you need any help, just let us know and we will help you to solve your problem.
Our developers working continuously on the new features to make Syncee better as soon as possible.