Syncee Collective Dropshipping

Hi there,
We appreciate your input, and we understand your concern regarding high shipping costs for certain Alibaba products. However, it's important to note that shipping costs are determined by Alibaba suppliers and not within our control. We apologize for any inconvenience this may cause and will continue to work on improving the user experience where we can. If you have any more questions or need further assistance, please don't hesitate to reach out.

Please note that we have never stated that we do order fulfillment.

Our application is only for uploading and updating the products to Shopify and helping Shopify store owners sourcing products by having a suppliers database.

Regarding order fulfillment, please contact your supplier or look for an order fulfillment center.

We have collected fulfillment centers from all over the world to help our customers. You can find them here: https://www.syncee.io/2018/04/19/fulfillment-centers-around-world/

If you have any issues or questions regarding product uploads and updates, feel free to contact us. We have free support from 09.00 until 17.30 (GMT+2).

We are sorry to hear you weren't fully satisfied while using our application. Please note, as you could already experience so far, we continuously and always monitor our suppliers. Before being listed and after too. If there is any feedback from a retailer about a supplier we start to analyze it, react to it, and take all the steps and changes needed, and if necessary, we contact the supplier. As your review is not for our application but for a supplier we don't feel your review being completely fair. If you want to tell your feedback about a supplier, you can write a review about them on our Marketplace as our colleague has mentioned to you. We also explained what the base was of the misunderstandings regarding the suppliers but of course, we apologize for all inconveniences.

Hi there,
We apologize for any inconvenience you've experienced. The reason for the charge was that you have used your free trial previously, and it was your second time subscribing to Syncee. Although you have uninstalled our application after subscribing, Shopify has still charged you as you had an active subscription. If you have any questions, please feel free to reach out to our customer support team or get back to our email. We are always here for you.

Thank you for choosing Syncee to find and manage dropshipping products. Leaving a review is completely up to you, it is not required. It is just an option shown but you can ignore it. If anytime you have a question about using our application, please feel free to reach out to us via in-app chat or email at support@syncee.co. We are here for you!

It's nice to see that you like Syncee and how it works. Our application is constantly evolving and we always aim to make Syncee meet merchants' needs more and more. If it is still not completely clear to you what the differences are between our two main solutions, please do not hesitate to contact our free support, we would be happy to explain it in more detail to you. You can contact us via in-app live chat or email at support@syncee.co.

Hi there,
We are sorry to see your feedback on our service. Please feel free to reach out to our customer support via in-app chat or email. We would be more than happy to help you find an answer and solutions to your questions about Syncee.