Syncee ‑ Global Dropshipping , 1 642 recenzje
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STAY AWAY!
I've read tons of very bad reviews about their app charging the subscription fee even if the plan was downgraded to the free plan and I still went ahead and installed it and I DEEPLY regret it. They indeed charged us even after we had CONFIRMATION from their support that we downgraded and we won't be charged.
After emailing them (because there's no way of getting any reply regarding refunds from the chat support.....) their SUCCESS manager told us they can't refund us and invoked their terms&conditions.
I am sorry to leave such a bad review, but what they're doing is not ok.
Hi there,
We are deeply sorry to read your review. Please let us summarize this case for you as our customer support has also done so in the correspondence you had. It appears that there might have been some confusion regarding the timing of your free trial period and subsequent subscription charges. Unfortunately, you tried to cancel your free trial late and this is why Shopify has charged you. You have used your subscription to upload products to your store during the billing cycle you have been charged for. By the time you cancelled your subscription, your trial was already over. And then you deleted the app almost a month after canceling your subscription.
We want to clarify that our support has not confirmed to you that you will not be charged, it was only about the information that you cancelled your subscription successfully. You have used your 14-day free trial fully and as you also mentioned, you have accepted our Terms and Conditions which contains details about the Refund Policy. Once again, we are deeply sorry about any inconvenience you may have experienced. Should you have any further questions, please do not hesitate to reach out to us.
I haven't actually had a chance to use the app yet. So that's why I gave three stars because I don't actually know if it's going to be a good fit for me as of right now
Hi there,
Thank you for your review. If anytime you have a question about how our dropshipping application works, please do not hesitate to reach out to us via in-app chat or email. Our support team is here for you to help :)
Great service and will continue to use it
Hi there,
Thank you for your review. We're thrilled to hear that you're satisfied with our service. Thank you for choosing Syncee to find and manage dropshipping products.
Syncee has the most helpful, able & responsive customer service that I have ever experienced anywhere.
Hi there,
Thank you so much for your feedback on our customer service, it means the world to us! You are amazing, thank you for being here with us! :)
I have been with Syncee since I had my store with another host. Their support team has always taken care of me when I have needed their support.
Hi there,
Thank you so much for your review. We are so happy that you are a member of our community! Anytime you need help, please know that we are here for you! :)
New to this and it's self explanatory so it made my work simple. I would recommend this app to everyone
Thank you so much for your feedback on our solutions. We are happy you are satisfied with what Syncee offers. If anytime you have a question, please feel free to reach out to us via in-app chat or email. We are here for you!
Great App, easy products to find.
Very easy to navigate
Looking forward to building a great business
Thank you so much for your feedback on our application. We are happy you have chosen Syncee to find and manage dropshipping products. Anytime you have a question, please feel free to reach out to us. We are here for you.
So far I find it intresting just started using this app.
Hi there,
Thank you for your review. We are happy you have chosen Syncee to find and manage dropshipping products. If anytime you have a question about our solutions, please feel free to reach out to our support team. We are here for you.
it is a good app and easy to navigate overall i would recommend it to anyone.it's really easy to find suppliers that you can trust too
Thank you for your feedback on our solutions. We are super glad to see that you are satisfied with the overall service we offer and that you love the range of suppliers available on Syncee. If anytime you have a question about our application, please feel free to reach out to us. We are here for you.
Awesome customer service. They helped me sync my supplier feed to my store and all works 100%. Awesome App. Awesome Customer service and willing to help.
Hi there,
Thank you so much for your review. We are happy that you enjoy using our solutions. If anytime you have a question about Syncee or you need help, please do not hesitate to reach out to us. We are here for you.