Syncee Collective Dropshipping
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Today i found this fantastic app, the guys here couldnt be more helpful getting my business off the ground. They bent over backwards to make sure i got what i needed. I was not sure how to import, i spoke to them and they got products in for me! This app is the best dropshipping app by far. The subscription fees are reasonable considering what they offer for the price. Thank you so much for everything syncee
Really useful and handy that it uploads straight to the store cuts out alot of uploading to my store myself. its great.
Thank you for your review. We are happy you find our application really useful and that you are satisfied with the solutions we offer. If anytime you have a question, please feel free to contact our support team via in-app chat or email. We are here for you!
Easy to use and integrate, a good range of support and products to choose from. Also an option to connect with suppliers directly
Hi there,
Thank you so much for your review. We are happy you are satisfied with the range of suppliers and products available on our marketplace, and that you love our interface as well. Have a lovely day ahead!
UPDATE: response to you... Actually NO my CSV file IS CORRECT If you look at my site now its PERFECT just the way it was supposed to be. YOU were not doing it correct.. IN FACT there are MANY items we didn't even have showing in my store.. Second... its 2:43am go figure you are responding to me now... almost 3am Pacific Standard time.. so yes that's true yet again... you strung me along to keep taking money from me KNOWING you couldn't do the job that I and my new team did in 20 minutes. It wasn't hard. It was so easy it made me very pissed that you couldn't get it right. I looked back at when we started together and its actually be since Jan 2020 so its been almost a year that I have been dealing with this from your company. YOU FAILED ME. You could just own up to it and admit you and your team couldn't do it correctly. I want my money back. You know you couldn't do the job correctly. I have photos proving that I emailed you guys multiple times telling you that your dropship vendors are not responding and NOTHING was done about it. I have been VERY patient but now im done. Im done being nice.. you can be a good business person by admitting that you have struggled with this for almost a year and admit your wrong doing. Instead you made me believe that my file was bad and kept having me check in with you weekly to get this fixed non stop. It was a botched job and you know it. FOR THAT and for the money I shlepped out to your company you owe me a damn apology if not my money back. Hell id consider removing this review. I have 300+ emails with my constant issues, PAGES and PAGES of chat threads of my issues. How can you even come here and pretend to the world otherwise. Unreal ........ People watch out... I hate to leave this review but I had one of the worst experiences I have EVER had in my life with ANY company with this company. FIRST- If you live in the US this company will really be hard to deal with because they are not in the US so their times that they can help you are VERY late at night . I have been up till 3am countless nights waiting for them to help me through the issues and because of the time difference it was VERY inconvenient. SECOND- while they did try their best to help me on what I thought was a hard task because this has been literally MONTHS of dealing with issues it turns out it wasn't difficult at all in fact once I figured it out how to do it yesterday it took me no kidding 20 minutes what took them FREAKING MONTHS and they STILL didn't get it right. I ended up cancelling my subscription and now im doing it myself. INSANE ... I am so beyond pissed that I wasted 9 months with this company messing up my product feeds etc.. THIRD - we have shoes in the store that have the word " hidden heel" in the title because that is the style of shoes. This app would HIDE my freaking shoes that had any word "hidden" in the title. They tried to blame my vendor turns out NOPE it wasn't the csv file or my vendor is was them. I have a new company now and they laughed at the ridiculous amount of crap this company has put me through and let me warn you now... THIS IS NOT the company you want messing with your store. My feeds are so screwed up I had to deleted over 8000 shoes in my store and now im fixing everything with my new company. The reps were nice and I know they meant well but the lack of knowledge of simple CSV file uploading is not there. FOURTH- I tried several of their dropshippers ALSO a ton of problems with them too. They either charge WAY more for shipping than what is listed in the account OR they dont answer when we have orders. I wrote Syneee about these issues and they said " we will contact them for you" Know one ever got back to me so I refunded 10 orders because of these issues. I don't think they screen their vendors. So with that being said... good luck Syncee.. You stole me of my sanity for 9 months, "Stole" my money and ruined my store.
Dear Kristen,
Let me reply to your points one by one because I feel your claims do not cover reality.
FIRST, our support team is working 03:00 AM - 05:30 PM EST (UTC -5) from Monday to Friday every working day. As you know we always try to reply to any question via chat or email in the shortest time, or if you want we can call you and talk on the phone.
SECOND, we spend many hours, days to fix your CSV, because the structure of the CSV was not correct. We tried to explain to you, but somehow you did not understand it could not be used to upload or update your products. If you opened it in an editor you received the structural error message immediately. We work with various file structures every day from all over the world, we can fix most of them in a few minutes, so we do have the knowledge to help also for you!
THIRD, we have set up your task in many ways, because you could not explain exactly how you want to upload your products to your store, there was no feedback from you for any of these setups. In Syncee there are flexible setup options to create products, but you have to make it clear what you want, and of course, the supplier data should contain what you want. We have many satisfied users who use Syncee without any issue.
FOURTH, all our listed suppliers are checked before they listed in our marketplace. But we always suggest to build up direct and long term connection with the suppliers. In Syncee you can find the contact details of all of our suppliers so you can contact them any time in any issues, so you do not have to wait for the reply. This is how trading works in the offline and online world for many years!
Of course, if you want to give us a new try, you know we are always here to help you!
Akos
CEO of Syncee
Customer service = 5 stars! The search features on the app are lacking and inaccurate. Searching for something specific (i.e. garden shovel), even with filters, does not generate those items, but instead generates water pumps. If searching multiple times in a row (i.e. outdoor chair, umbrella, grill, planter, etc), the app will start to generate the same items repeatedly, page after page and nothing is related to the search terms. Very frustrating.
Thank you for your review. We are happy that you are satisfied with our customer service. Our team is always here to help you. As for the search features, we are sorry to read you had such an experience with that. We hope the next time you will search for products, you will find what you are looking for easily. Your feedback is very important to us, and we always keep on evolving our services.
Put this app, yes or yes. The support team is Amazing, the best, The app works perfectly. Imre amazin person and profesional support.
We used this app for a few months to import/update couple of thousands of products into our stores. The concept is great but the app is just not fully tested and ready. A major draw back was that we constantly ran into bugs that led to incorrect data on the store. Also, the app does not give you a meaningful report on the tasks it ran. There was no way to filter for the products that failed the import job. We had to browse a long list of products page by page. We had to redo most of the jobs with other apps. All of this was brought to the attention of their customer service. They fixed some of the bugs but overall we found we could not trust the app what so ever. Also their billing method is very unusual, we had to contact them several times to make correction on the number of products they were billing us for.
We are sorry to read your review. We would like to highlight the information that the product datafeed file of your supplier had issues with the structure of it. This caused the synching issue. Our developers have fixed the file so it can work properly for you, even if it wouldn't have been our job to do but the supplier's. Such a process, to fix it, takes a few days that's why we were asking for your patience. We sent a message to you on the 5th of November in which we told you we have finished working on the custom development needed to correct the file as it did have issues. However, we haven't received a feedback from you yet. Could you please check the correspondence and give us a feedback? We are always here to help you.
This App needs some update, however, they are working hard to improve it, thank you to the CEO for reaching out and making things right, looking forward to using the app and making sales with syncee
Muy buen soporte, es una gran aplicación, sencilla y muy fácil de adminitrad, además con muy buenos proveedores .
Thank you so much for your review. We are happy to see you enjoy using our application. In case of any questions, please do not hesitate to reach out to us. We are here for you!
Fast easy an has a lot of information..gives you plenty of offers options to choose from sn it'd affordable
Thank you for your review. We are happy you are satisfied with Syncee's solutions and the product selection available on our Marketplace. In case of any questions, do not hesitate to reach out to us. We are here for you!